We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Chocolate Factory

Closed today: Closed
Open today: Closed
Review Highlights
Great day out for the kids, specially after seeing Willy Wonka and the Chocolate Factory!

Great day out for the kids specially after we had just watched the modern and the old edition of... read more

Reviewed August 22, 2014
Jo B
,
Swansea, United Kingdom
Yummy and excellent for kids!

A great hour for kids. Am understanding of how chocolate is moulded. Lots of samples. Great... read more

Reviewed February 23, 2014
Paperjuno
,
Edinburgh, United Kingdom
Read all 66 reviews
5
All photos (5)
Full view
Traveler Overview
  • Excellent50%
  • Very good21%
  • Average13%
  • Poor3%
  • Terrible13%
Nov 15, 2016
“Very interesting trip round if you get a tour. The chocolate is excellent and they do it in oh so many shapes and sizes.”
Oct 12, 2016
“Great for kids”
About
Please note that, due to relocation to our new site at Kenfig, we are at present not running tours. We do hope to run tours at our new site in the near future. Please check our Face Book page and web site for updates. Thank you.
Closed today
Hours Today: Closed
See all hours
Contact
Kingsway | Swansea West Industrial Park, Swansea SA5 4DL, Wales
Website
+44 1792 293689
Call
Improve This Listing
Reviews (66)
Filter reviews
66 results
Traveler rating
32
14
9
2
9
Traveler type
Time of year
LanguageEnglish
32
14
9
2
9
See what travelers are saying:
FilterEnglish
Updating list...
1 - 10 of 66 reviews
Reviewed November 15, 2016

The staff are friendly and know their chocolate. Werll worth a visit and it possible ask.get a trip round, it is fascinating watching chocolatiers at work.

Date of experience: November 2016
5  Thank Gandalf1066
Reviewed October 12, 2016

Even though I am a chocolate lover, this really was just for the kids. They loved it, bit pricey charge for choccies at end.

Date of experience: April 2016
Thank leeswansea
Reviewed September 7, 2015

If you love chocolate this is definitely the place for you. Loved the tour and the history behind if. Was given lots of chocolate en route to try. Taste was beautiful. Would recommend

Date of experience: October 2014
6  Thank michabi
Reviewed August 22, 2014

Great day out for the kids specially after we had just watched the modern and the old edition of Willy Wonka and the Chocolate Factory! We came here with a home educating group with the kids and it was very well organised and everything very...More

Date of experience: December 2013
2  Thank Jo B
Reviewed March 4, 2014

We took a party of Beaver Scouts on a visit over Half Term and they thoroughly enjoyed themselves! Our host was excellent with the children and they all learned a great deal about where chocolate comes from and how it is made. The sampling was...More

Date of experience: February 2014
9  Thank Taffylady
Reviewed February 23, 2014

A great hour for kids. Am understanding of how chocolate is moulded. Lots of samples. Great entertainment, guide was excellent. Shop at the end very chess to buy things, had hoped it would sell some of their exciting products.

Date of experience: February 2014
5  Thank Paperjuno
Reviewed August 31, 2013 via mobile

Went with hubby and kids last year and found it was an ok afternoon so intended to return however they don't open on weekends .. Shame as this is when the kids are off school and looking for something to do !!More

Date of experience: May 2013
7  Thank traceyjones45
TheChocolateFactory, Public Relations Manager at The Chocolate Factory, responded to this reviewResponded September 4, 2013

Thank you for your review and wishing to come back again. We are only able to run tours when, the factory is actually in production. At present this excludes weekends. Occasionally, due to other constraints, it can mean that we are not able to run...More

Reviewed August 24, 2013

Excellent staff member who was very informative, approachable and engaging. Chocolate was yummy too. Daughter thoroughly enjoyed the whole experience and can not wait to show her friends at school. We hope to visit again on the new premises.More

Date of experience: August 2013
6  Thank shell7813
TheChocolateFactory, Public Relations Manager at The Chocolate Factory, responded to this reviewResponded August 28, 2013

Thank you very much for your review, your comments will be passed onto our colleague who conducted the tour. We do strive to provide a personal touch with our tours. Details about our new site will be posted on our web site, so do keep...More

Reviewed August 24, 2013

I can highly recommend a visit here. We, two adults and two children aged 5yrs and 9yrs, visited The Chocolate Factory during the summer holidays. Going on a Monday meant that we were lucky enough to be in a small group - just us and...More

Date of experience: August 2013
7  Thank NMills79
TheChocolateFactory, Public Relations Manager at The Chocolate Factory, responded to this reviewResponded August 28, 2013

Thank you very much for your positive review. We do strive to provide a personal experience that is both, informative and fun. The exciting thing about is visit is that, you can never tell what we are making from one day to the next! The...More

Reviewed August 14, 2013 via mobile

We went here for a rainy day out. It took ages to find as there wasn't even a proper sign on the building. It was then dirty and dodgy looking on a run down industrial site so we didn't even go in! The chocolate may...More

Date of experience: August 2013
10  Thank Newbu
TheChocolateFactory, Guest Relations Manager at The Chocolate Factory, responded to this reviewResponded August 20, 2013

Thank you for your comments. We are a real working factory, based on an industrial estate and as such we appreciate that, the appearance of our building is not what might be expected. However, a tour of the Chocolate Factory more than makes up for...More

View more reviews
Nearby
Nearby HotelsSee all 22 nearby hotels
Hurst Dene Hotel
69 reviews
2.08 miles away
The Alexander
243 reviews
2.12 miles away
The White House
197 reviews
2.22 miles away
Travelodge Swansea M4
285 reviews
2.31 miles away
Nearby RestaurantsSee all 767 nearby restaurants
The Grill House
513 reviews
.92 miles away
Mary Dillwyn
665 reviews
.45 miles away
The Grillhouse
19 reviews
.81 miles away
Lezzet Cafe
15 reviews
.00 miles away
Nearby AttractionsSee all 231 nearby attractions
Dylan Thomas Birth Place
220 reviews
2.04 miles away
Penllergare Valley Woods
357 reviews
2.00 miles away
Singleton Park
253 reviews
2.28 miles away
Brynmill Park
113 reviews
2.38 miles away
Questions & Answers
Ask a question
sara4471
August 20, 2017|
AnswerShow all 4 answers
Response from Martin H | Property representative |
Hello Sara, thank you for your inquiry. We are not open at our new site for tours yet. We will announce any opening date on, Face Book and on our website. Kind regards, Martin.
0
Votes
Julia B
April 1, 2015|
Answer
Response from Martin H | Property representative |
Thank you for your enquiry. We are in the process of transferring our factory from its site in Swansea, to our new site at Kenfig near Margam. This means that, for the time being we are not able to offer any tours... More
0
Votes