The Chocolate Factory
The Chocolate Factory
4
This location was reported permanently closed
About
Please note that, due to relocation to our new site at Kenfig, we are at present not running tours. We do hope to run tours at our new site in the near future.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
4.0
67 reviews
Excellent
32
Very good
15
Average
9
Poor
2
Terrible
9
Taffylady
Wales10 contributions
Feb 2014 • Family
We took a party of Beaver Scouts on a visit over Half Term and they thoroughly enjoyed themselves! Our host was excellent with the children and they all learned a great deal about where chocolate comes from and how it is made. The sampling was yummy!!!
Written March 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Delboyhutch
Kent54 contributions
Aug 2012 • Family
I imagined it would be bigger, I have been to the cadbury world factory and this place is tiny in comparison but you do get the personal touch. Just about found the place and the parking isn't actually defined very well, but ample for the amount of people they have coming through the doors.
The initial stage is sitting in room learing about the whole chocolate process from the tree to the shop shelfs, it was quite educational and there was lots of chocolate to be had, next its into the factory which is pretty small and only takes 30-40 mins.
All in all an ok attraction that I visit again sometime!
The initial stage is sitting in room learing about the whole chocolate process from the tree to the shop shelfs, it was quite educational and there was lots of chocolate to be had, next its into the factory which is pretty small and only takes 30-40 mins.
All in all an ok attraction that I visit again sometime!
Written September 7, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for taking the time to write your review and I’m very glad to hear that you enjoyed your visit.
It’s true that we are a relatively small chocolate factory – our factory is some 40,000sq ft, while the production area that is open to the public only comprises a small part of this (for obvious health & safety reasons). The chief upshot is that, as you say, we can give proper attention to each of our visitors on a guided tour and make sure that everyone get plenty to eat.
I take your point about the car parking situation and will investigate to see if I can come up with a solution. Visitors are welcome to park anywhere is the front car park, although I definitely agree that it could be clearer.
Once again, thank you for taking the time to write a review and I’m very glad to hear that you found the tour educational, the chocolate samples ample, and that you are thinking of visiting again in the future! I
Hope to see you again!
Written September 12, 2012
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
traceyjones45
34 contributions
May 2013
Went with hubby and kids last year and found it was an ok afternoon so intended to return however they don't open on weekends
.. Shame as this is when the kids are off school and looking for something to do !!
.. Shame as this is when the kids are off school and looking for something to do !!
Written August 31, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review and wishing to come back again.
We are only able to run tours when, the factory is actually in production. At present this excludes weekends. Occasionally, due to other constraints, it can mean that we are not able to run tours during the week. This is one of the reasons why, we ask for bookings in advance so as to avoid any disappointment.
We did open for weekends for one season but found that, demand for tours during the week was much greater than at weekends!
We are continually reviewing our opening times, so please do visit our website for any updates.
Kind regards.
Written September 4, 2013
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zaynab K
Lancashire, UK5 contributions
its a waste of money, the tour is sitting on a bench for a while being told a bit about chocolate (all of which I knew) and then going round a room twice. At the end of the tour any adults without children were told to leave so that the children could make some lollies........ Luckily we have a little boy, but for £8 I thought that everyone should have been able to make a lolly to take away. There are better things to use your hard earned cash on in Swansea.
Written July 23, 2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Newbu
9 contributions
Aug 2013
We went here for a rainy day out. It took ages to find as there wasn't even a proper sign on the building. It was then dirty and dodgy looking on a run down industrial site so we didn't even go in! The chocolate may be good according to other reviews but the outside put us off. Will stick to buying it off the shelf!
Written August 14, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your comments.
We are a real working factory, based on an industrial estate and as such we appreciate that, the appearance of our building is not what might be expected. However, a tour of the Chocolate Factory more than makes up for any initial adverse reaction.
You may be pleased to learn that, many of our clients are well known U.K. retailers and as such our food handling standards match their requirements.
At present, we are only open for tours from Monday to Friday and all our advertising & promotional material does state that, booking is essential.
We appreciate that, locating us may not be that straightforward but the number of brown signs we are allowed is restricted by the council. There is a large banner on our perimeter fence to assist and our bright yellow Chocolate Factory van is also parked outside the site.
We are sorry that, you did not wish to venture inside but you might be interested to learn we are relocating. We are confident that, the new site will be far more aesthetically appealing.
Written August 20, 2013
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sleepymummy
Tewkesbury, UK27 contributions
I never write reviews but I don't want anyone else going there until they sort themselves out. I have written to the Tourist Board and to the "factory" itself. It's £8 for adults, £6 for children and I even had to pay for my 2 year old. They don't put prices on the leaflet so by the time you get there it's too late to leave as your older children are beside themselves with excitement. To be fair my 6 and 4 year old enjoyed themselves but what a rip off.
Written July 27, 2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NMills79
Neath, UK3 contributions
Aug 2013 • Family
I can highly recommend a visit here. We, two adults and two children aged 5yrs and 9yrs, visited The Chocolate Factory during the summer holidays. Going on a Monday meant that we were lucky enough to be in a small group - just us and one other couple! The lady giving the tour was fantastic - so friendly and informative - and really made a fuss of the children. We had a small talk to begin with - about where their chocolate comes from and the different forms it takes- how it enters the factory and how it can leave - all very well done with props! The children saw and could handle real cocoa pods, the beans, cocoa butter on so on. They also had the opportunity to try the different types of chocolate. Then putting on our hairnets and aprons we went into the factory itself. We got to see the workers and the machines in action. They were currently working on chocolate hearts - so we got to witness the whole process of how the plastic moulds were made, where the tons of chocolate were melted down, how the hearts were made and foiled. The children had the chance to 'shake' chocolate in moulds to create hollow figures - and of course, the best bit, more tasting! The tour ended with a visit to the Chocolate Shop - which was fab - and the children certainly enjoyed picking up some treats to remember their day by. We all had a thoroughly enjoyable day - in the words of my 9yr old son, "That was awesome!"
Written August 24, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your positive review. We do strive to provide a personal experience that is both, informative and fun. The exciting thing about is visit is that, you can never tell what we are making from one day to the next! The next time you visit we could be making chocolate stars, bears, soldiers, bars or even something bespoke. Your comments will be passed onto our colleague who conducted the tour.
Written August 28, 2013
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin H
London5 contributions
Apr 2013 • Couples
Called up about 6 times over the course of two (working) days. 'Phone was not answered and went to voicemail saying the centre would next be open Feb 15-Feb 19th 2010 (!).
Sent enquiry through website remained unanswered several days later.
Will look up somewhere else to visit instead.
Sent enquiry through website remained unanswered several days later.
Will look up somewhere else to visit instead.
Written April 6, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave a review, I'm sorry to hear that you were unable to get in contact with us.
Unfortunately the Factory undergoes a factory shut down every Easter period, during this time ther are very little staff on site to answer the phones.
However, there was a message on our website informing our customers and visitors that we were closed from Thursday 28th March to Monday 5th of April 2013, I;m sorry if you were unable to see this, next time we are closed I will ensure the message is noticible on the website.
With regards to the phone line, unfortunately we had some technical difficulties with our answerphone service during this time.
I hope that this has not deterred you from coming to visit us, and we hope that you will come to see us soon!
Written April 9, 2013
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michabi
Cardiff, UK30 contributions
Oct 2014 • Couples
If you love chocolate this is definitely the place for you. Loved the tour and the history behind if. Was given lots of chocolate en route to try. Taste was beautiful. Would recommend
Written September 7, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shell7813
Stafford, UK7 contributions
Aug 2013 • Family
Excellent staff member who was very informative, approachable and engaging. Chocolate was yummy too. Daughter thoroughly enjoyed the whole experience and can not wait to show her friends at school. We hope to visit again on the new premises.
Written August 24, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your review, your comments will be passed onto our colleague who conducted the tour. We do strive to provide a personal touch with our tours. Details about our new site will be posted on our web site, so do keep an eye open for that. Also, your daughter’s school might be interested to learn that, we run special educational visits for schools.
Written August 28, 2013
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Are you open to tours yet please
Written August 20, 2017
Hello Sara,
thank you for your inquiry. We are not open at our new site for tours yet. We will announce any opening date on, Face Book and on our website.
Kind regards,
Martin.
Written August 21, 2017
Thank you for your enquiry.
We are in the process of transferring our factory from its site in Swansea, to our new site at Kenfig near Margam.
This means that, for the time being we are not able to offer any tours. However, we will be offering tours at our new site.
We hope to be able to advise on tour availability by the end of next month.
We will keep your contact details for the time being.
We do hope that this news is not too disappointing.
Kind regards,
Written April 1, 2015
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