The Chocolate Factory

The Chocolate Factory, Swansea: Hours, Address, The Chocolate Factory Reviews: 4/5

The Chocolate Factory
4
Points of Interest & Landmarks
10:00 AM - 4:00 PM
Monday
10:00 AM - 4:00 PM
Tuesday
10:00 AM - 4:00 PM
Wednesday
10:00 AM - 4:00 PM
Thursday
10:00 AM - 4:00 PM
Friday
10:00 AM - 4:00 PM
About
Please note that, due to relocation to our new site at Kenfig, we are at present not running tours. We do hope to run tours at our new site in the near future. Please check our Face Book page and web site for updates. Thank you.
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4.0
66 reviews
Excellent
32
Very good
14
Average
9
Poor
2
Terrible
9

Gandalf1066
Swansea, UK32 contributions
Very interesting trip round if you get a tour. The chocolate is excellent and they do it in oh so many shapes and sizes.
Nov 2016 • Solo
The staff are friendly and know their chocolate.
Werll worth a visit and it possible ask.get a trip round, it is fascinating watching chocolatiers at work.
Written November 15, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

leeswansea
Swansea, United Kingdom90 contributions
Great for kids
Apr 2016 • Family
Even though I am a chocolate lover, this really was just for the kids. They loved it, bit pricey charge for choccies at end.
Written October 12, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

michabi
Cardiff, UK31 contributions
Love chocolate then this is a must
Oct 2014 • Couples
If you love chocolate this is definitely the place for you. Loved the tour and the history behind if. Was given lots of chocolate en route to try. Taste was beautiful. Would recommend
Written September 7, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jo B
Swansea, UK37 contributions
Great day out for the kids, specially after seeing Willy Wonka and the Chocolate Factory!
Dec 2013 • Family
Great day out for the kids specially after we had just watched the modern and the old edition of Willy Wonka and the Chocolate Factory! We came here with a home educating group with the kids and it was very well organised and everything very clean. The tour started with a 'lesson' about how chocolate is made and how it originated and some sample tasters. I think the adults found this part more interesting than the kids. Then we had a tour of the chocolate factory and the kids loved to see their favourite treat is made! The shop is full of lovely chocolate gifts to take home and as we had come xmas time we stocked up for the season. Well worth a visit.
Written August 22, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Taffylady
Wales10 contributions
Beavers Scouts and Chocolate
Feb 2014 • Family
We took a party of Beaver Scouts on a visit over Half Term and they thoroughly enjoyed themselves! Our host was excellent with the children and they all learned a great deal about where chocolate comes from and how it is made. The sampling was yummy!!!
Written March 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Paperjuno
Edinburgh, UK31 contributions
Yummy and excellent for kids!
Feb 2014
A great hour for kids. Am understanding of how chocolate is moulded. Lots of samples. Great entertainment, guide was excellent. Shop at the end very chess to buy things, had hoped it would sell some of their exciting products.
Written February 23, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

traceyjones45
33 contributions
Shame it doesn't open weekends
May 2013
Went with hubby and kids last year and found it was an ok afternoon so intended to return however they don't open on weekends
.. Shame as this is when the kids are off school and looking for something to do !!
Written August 31, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your review and wishing to come back again. We are only able to run tours when, the factory is actually in production. At present this excludes weekends. Occasionally, due to other constraints, it can mean that we are not able to run tours during the week. This is one of the reasons why, we ask for bookings in advance so as to avoid any disappointment. We did open for weekends for one season but found that, demand for tours during the week was much greater than at weekends! We are continually reviewing our opening times, so please do visit our website for any updates. Kind regards.
Written September 4, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

shell7813
Stafford, UK7 contributions
Very informative and enjoyable
Aug 2013 • Family
Excellent staff member who was very informative, approachable and engaging. Chocolate was yummy too. Daughter thoroughly enjoyed the whole experience and can not wait to show her friends at school. We hope to visit again on the new premises.
Written August 24, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you very much for your review, your comments will be passed onto our colleague who conducted the tour. We do strive to provide a personal touch with our tours. Details about our new site will be posted on our web site, so do keep an eye open for that. Also, your daughter’s school might be interested to learn that, we run special educational visits for schools.
Written August 28, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

NMills79
Neath, UK3 contributions
Fantastic Family Day Out!
Aug 2013 • Family
I can highly recommend a visit here. We, two adults and two children aged 5yrs and 9yrs, visited The Chocolate Factory during the summer holidays. Going on a Monday meant that we were lucky enough to be in a small group - just us and one other couple! The lady giving the tour was fantastic - so friendly and informative - and really made a fuss of the children. We had a small talk to begin with - about where their chocolate comes from and the different forms it takes- how it enters the factory and how it can leave - all very well done with props! The children saw and could handle real cocoa pods, the beans, cocoa butter on so on. They also had the opportunity to try the different types of chocolate. Then putting on our hairnets and aprons we went into the factory itself. We got to see the workers and the machines in action. They were currently working on chocolate hearts - so we got to witness the whole process of how the plastic moulds were made, where the tons of chocolate were melted down, how the hearts were made and foiled. The children had the chance to 'shake' chocolate in moulds to create hollow figures - and of course, the best bit, more tasting! The tour ended with a visit to the Chocolate Shop - which was fab - and the children certainly enjoyed picking up some treats to remember their day by. We all had a thoroughly enjoyable day - in the words of my 9yr old son, "That was awesome!"
Written August 24, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you very much for your positive review. We do strive to provide a personal experience that is both, informative and fun. The exciting thing about is visit is that, you can never tell what we are making from one day to the next! The next time you visit we could be making chocolate stars, bears, soldiers, bars or even something bespoke. Your comments will be passed onto our colleague who conducted the tour.
Written August 28, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Newbu
10 contributions
Looked awful!
Aug 2013
We went here for a rainy day out. It took ages to find as there wasn't even a proper sign on the building. It was then dirty and dodgy looking on a run down industrial site so we didn't even go in! The chocolate may be good according to other reviews but the outside put us off. Will stick to buying it off the shelf!
Written August 14, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your comments. We are a real working factory, based on an industrial estate and as such we appreciate that, the appearance of our building is not what might be expected. However, a tour of the Chocolate Factory more than makes up for any initial adverse reaction. You may be pleased to learn that, many of our clients are well known U.K. retailers and as such our food handling standards match their requirements. At present, we are only open for tours from Monday to Friday and all our advertising & promotional material does state that, booking is essential. We appreciate that, locating us may not be that straightforward but the number of brown signs we are allowed is restricted by the council. There is a large banner on our perimeter fence to assist and our bright yellow Chocolate Factory van is also parked outside the site. We are sorry that, you did not wish to venture inside but you might be interested to learn we are relocating. We are confident that, the new site will be far more aesthetically appealing.
Written August 20, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about The Chocolate Factory

The Chocolate Factory is open:
  • Mon - Fri 10:00 AM - 4:00 PM


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