Traveler Overview

Excellent50%
Very good21%
Average13%
Poor3%
Terrible13%

Nov 15, 2016

“Very interesting trip round if you get a tour. The chocolate is excellent and they do it in oh so many shapes and sizes.”

Oct 12, 2016

“Great for kids”

About

Please note that, due to relocation to our new site at Kenfig, we are at present not running tours. We do hope to run tours at our new site in the near future. Please check our Face Book page and web site for updates. Thank you.

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Hours Today: Closed

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Contact

Kingsway | Swansea West Industrial Park, Swansea SA5 4DL, Wales

Website

+44 1792 293689

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Reviews (66)

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1 - 10 of 66 reviews

Gandalf1066

Swansea, United Kingdom

2219

Reviewed November 15, 2016

Very interesting trip round if you get a tour. The chocolate is excellent and they do it in oh so many shapes and sizes.

The staff are friendly and know their chocolate. Werll worth a visit and it possible ask.get a trip round, it is fascinating watching chocolatiers at work.

Date of experience: November 2016

5 Thank Gandalf1066

leeswansea

Swansea, United Kingdom

3916

Reviewed October 12, 2016

Great for kids

Even though I am a chocolate lover, this really was just for the kids. They loved it, bit pricey charge for choccies at end.

Date of experience: April 2016

Thank leeswansea

michabi

Cardiff, United Kingdom

3021

Reviewed September 7, 2015

Love chocolate then this is a must

If you love chocolate this is definitely the place for you. Loved the tour and the history behind if. Was given lots of chocolate en route to try. Taste was beautiful. Would recommend

Date of experience: October 2014

6 Thank michabi

Jo B

Swansea, United Kingdom

4319

Reviewed August 22, 2014

Great day out for the kids, specially after seeing Willy Wonka and the Chocolate Factory!

Great day out for the kids specially after we had just watched the modern and the old edition of Willy Wonka and the Chocolate Factory! We came here with a home educating group with the kids and it was very well organised and everything very...More

Date of experience: December 2013

2 Thank Jo B

Taffylady

Wales

910

Reviewed March 4, 2014

Beavers Scouts and Chocolate

We took a party of Beaver Scouts on a visit over Half Term and they thoroughly enjoyed themselves! Our host was excellent with the children and they all learned a great deal about where chocolate comes from and how it is made. The sampling was...More

Date of experience: February 2014

9 Thank Taffylady

Paperjuno

Edinburgh, United Kingdom

2221

Reviewed February 23, 2014

Yummy and excellent for kids!

A great hour for kids. Am understanding of how chocolate is moulded. Lots of samples. Great entertainment, guide was excellent. Shop at the end very chess to buy things, had hoped it would sell some of their exciting products.

Date of experience: February 2014

5 Thank Paperjuno

traceyjones45

913

Reviewed August 31, 2013 via mobile

Shame it doesn't open weekends

Went with hubby and kids last year and found it was an ok afternoon so intended to return however they don't open on weekends .. Shame as this is when the kids are off school and looking for something to do !!More

Date of experience: May 2013

7 Thank traceyjones45

Thank you for your review and wishing to come back again. We are only able to run tours when, the factory is actually in production. At present this excludes weekends. Occasionally, due to other constraints, it can mean that we are not able to run...More

shell7813

Stafford, United Kingdom

77

Reviewed August 24, 2013

Very informative and enjoyable

Excellent staff member who was very informative, approachable and engaging. Chocolate was yummy too. Daughter thoroughly enjoyed the whole experience and can not wait to show her friends at school. We hope to visit again on the new premises.More

Date of experience: August 2013

6 Thank shell7813

Thank you very much for your review, your comments will be passed onto our colleague who conducted the tour. We do strive to provide a personal touch with our tours. Details about our new site will be posted on our web site, so do keep...More

NMills79

Neath, United Kingdom

17

Reviewed August 24, 2013

Fantastic Family Day Out!

I can highly recommend a visit here. We, two adults and two children aged 5yrs and 9yrs, visited The Chocolate Factory during the summer holidays. Going on a Monday meant that we were lucky enough to be in a small group - just us and...More

Date of experience: August 2013

7 Thank NMills79

Thank you very much for your positive review. We do strive to provide a personal experience that is both, informative and fun. The exciting thing about is visit is that, you can never tell what we are making from one day to the next! The...More

Newbu

1213

Reviewed August 14, 2013 via mobile

Looked awful!

We went here for a rainy day out. It took ages to find as there wasn't even a proper sign on the building. It was then dirty and dodgy looking on a run down industrial site so we didn't even go in! The chocolate may...More

Date of experience: August 2013

10 Thank Newbu

Thank you for your comments. We are a real working factory, based on an industrial estate and as such we appreciate that, the appearance of our building is not what might be expected. However, a tour of the Chocolate Factory more than makes up for...More

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Questions & Answers

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sara4471

Are you open to tours yet please

August 20, 2017|

AnswerShow all 4 answers

Hello Sara, thank you for your inquiry. We are not open at our new site for tours yet. We will announce any opening date on, Face Book and on our website. Kind regards, Martin.

Julia B

How much is this

April 1, 2015|

Answer

Thank you for your enquiry. We are in the process of transferring our factory from its site in Swansea, to our new site at Kenfig near Margam. This means that, for the time being we are not able to offer any tours... More