Thank you for your review and wishing to come back again. We are only able to run tours when, the factory is actually in production. At present this excludes weekends. Occasionally, due to other constraints, it can mean that we are not able to run tours during the week. This is one of the reasons why, we ask for bookings in advance so as to avoid any disappointment. We did open for weekends for one season but found that, demand for tours during the week was much greater than at weekends! We are continually reviewing our opening times, so please do visit our website for any updates. Kind regards.

Thank you very much for your review, your comments will be passed onto our colleague who conducted the tour. We do strive to provide a personal touch with our tours. Details about our new site will be posted on our web site, so do keep an eye open for that. Also, your daughter’s school might be interested to learn that, we run special educational visits for schools.

Thank you very much for your positive review. We do strive to provide a personal experience that is both, informative and fun. The exciting thing about is visit is that, you can never tell what we are making from one day to the next! The next time you visit we could be making chocolate stars, bears, soldiers, bars or even something bespoke. Your comments will be passed onto our colleague who conducted the tour.

Thank you for your comments. We are a real working factory, based on an industrial estate and as such we appreciate that, the appearance of our building is not what might be expected. However, a tour of the Chocolate Factory more than makes up for any initial adverse reaction. You may be pleased to learn that, many of our clients are well known U.K. retailers and as such our food handling standards match their requirements. At present, we are only open for tours from Monday to Friday and all our advertising & promotional material does state that, booking is essential. We appreciate that, locating us may not be that straightforward but the number of brown signs we are allowed is restricted by the council. There is a large banner on our perimeter fence to assist and our bright yellow Chocolate Factory van is also parked outside the site. We are sorry that, you did not wish to venture inside but you might be interested to learn we are relocating. We are confident that, the new site will be far more aesthetically appealing.