Cardiff International Pool

Cardiff International Pool: Hours, Address, Cardiff International Pool Reviews: 3.5/5

Cardiff International Pool
3.5
7:00 AM - 6:30 PM
Monday
6:00 AM - 10:00 PM
Tuesday
6:00 AM - 10:00 PM
Wednesday
6:00 AM - 10:00 PM
Thursday
6:00 AM - 10:00 PM
Friday
6:00 AM - 10:00 PM
Saturday
7:00 AM - 6:30 PM
Sunday
8:00 AM - 8:30 PM
Popular mentions

3.5
256 reviews
Excellent
83
Very good
64
Average
37
Poor
30
Terrible
42

M G
2 contributions
Leisure Pool
Oct 2021
Great flumes, clean changing area. Free parking. Let down by space bowl being closed due to staff shortages. This was the main reason for going!
Written October 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jade T
1 contribution
Rude receptionist
Oct 2021 • Family
The rude receptionist at the desk definitely overshadows the good facilities this place has to offer. She definitely shouldn’t be working with the public due to her foul attitude. It costs nothing to be polite, friendly and courteous, to which you would expect a receptionist to be…..but don’t expect it at Swansea’s international pool
Written October 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Spencer
1 contribution
Wasted journey call before hand!
Sep 2021 • Solo
Don’t bother just turning up and expecting to use the pool and spa. Despite the club being quiet and nobody being in the pool they turned my custom away.

The sauna and jacuzzi is open to members only…

And they can’t get the staff for the pool. However 4 reception staff??!

I guess they make their money to keep this operating by locking customers into contract. Sad sorry state of business.

They don’t care for custom and the reception team were as helpful as a chocolate teapot.
Written September 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Max W
Bristol, UK1 contribution
Fair Feedback
Sep 2021 • Family
Ok. So I used to manage the Swindon oasis and we used to get hammered for very little issues - cleanliness and booking procedure. I could tell that they were short staffed, the manager was on the lifeguard chair which showed great team sprint to keep the pool open. There wasn’t any warning that the blue bowl slide would close after 30 mins when we arrived which was the slide that my eldest (8) wanted to go on the most. Keeping on top of changing rooms, and ensuring a good customer experience is vital and overall they did a great job. The booking process was easy (as it was the same at Better), I think there could be an improvement made in terms of the slide allocation. I feel for these big centres where recruitment is hard at current. This was a 3.5 visit in reality. Thanks for offering a leisure pool close to Bristol for me and my family 🤙🏼
Written September 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Eleanor K
1 contribution
Not enough time
Aug 2021 • Family
It’s a great pool with fun slides but the new 55 minute system is terrible. You get short changed for time as they don’t let you in until right on the hour and then need to change. I don’t see why they can’t extend the time slots, I feel like this pool is really using covid excuses to make more money. Why not make the slots 2 hours? It’s not enough time with children to enjoy all the pool has, especially when the slides have queues constantly. Also the life guards were surly and rude and paid little attention to what was happening. Such a shame as it’s a brilliant facility that should be being optimised for the Welsh public to use .
Written August 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

crocodillio
Altrincham, UK31 contributions
Hmmm
Aug 2021 • Friends
Well, not really sure about this place. They don’t answer the phone or messages. Not easy to book. It may be a nice pool, but they need to sort their communications out.
Written August 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JNZY
Newport, UK12 contributions
Shocking Registration Process
Jun 2021 • Family
The user experience to register before you can book is terrible! No information boxes to confirm success or failure, in general a shocking Tech experience! I’d expect a company of this size to have a slick experience
Written June 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Andrew P
Cardiff, UK8 contributions
Expect Better
Mar 2020 • Solo
As a member, I’ve been left more disappointed as time goes on. The door lock to the membership changing rooms are broken therefore everyone and anyone goes in, leading to large groups of youths entering and the place stinks of marijuana, also theft which increased prior to lockdown. A day prior to closing for lockdown the taps in the changing rooms weren’t working, upon querying with a member of staff to get them fixed (big posters next to the taps reminding of how to safely wash hands), I was told everyone was busy, that was that! Everyone looked in amazement as to how it was dealt with and how you could even get away with it considering there was a global pandemic! Amazing! I for one won’t be going back and will look at other options nearby!
Written July 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

chatterboxbek5
115 contributions
Half term visit
Feb 2020 • Family
After ringing twice on the monday to check what time the open. We were told 11am. Turned up at 10.45 to find the pool heaving. After asking at reception we were told the pool opened at 10. The changing rooms were dirty with nappies left in cubicles. The pool itself is always a big hit with my 2 young children although it was so busy i felt it was unsafe.
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ollie C
London, UK354 contributions
Usually Amazing: An Extremely Rude Staff Member
Feb 2020
Cardiff International has been a place my children have been going for years on end. Despite it being unclean, the slides and buzz bring such thrill. The place has sadly has it’s fair share of blips: things not working, it being closed, etc. in the past but today’s treatment of one particular staff member to one of my children was not on. Always encountered by rude staff here but today was the worst. I didn’t catch his name but my child was in tears: he had told him to man up when he has been suffering from hip problems and ankle issues. No apology and giving him blunt stares throughout the rest of the stay. Need to rethink about whether or not a return will be on the cards.
Written February 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Cardiff International Pool

Cardiff International Pool is open:
  • Sun - Sun 8:00 AM - 8:30 PM
  • Mon - Fri 6:00 AM - 10:00 PM
  • Sat - Sat 7:00 AM - 6:30 PM