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Laguna Health & Spa

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Address: Greyfriars Road | Park Plaza, Cardiff CF10 3AL, Wales
Phone Number:
+44 29 2011 1110
Website
Description:

The Laguna Health & Spa is a luxury gym and Spa located in Greyfriars...

The Laguna Health & Spa is a luxury gym and Spa located in Greyfriars Road within the Park Plaza Hotel. The Laguna Gym offers external membership with 2 storey gym with state of the art equipment including TRX,Spin classes,Powerplate plus a 20m indoor pool, spa bath and steam room.The Elemis and Dermologica Premier Spa offers 8 massage rooms and an extensive range of beauty treatments.In addition for day packages clients can use the relaxation room and have full use of the facilities.

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TripAdvisor Reviewer Highlights

Read all 163 reviews
Visitor rating
  • 74
    Excellent
  • 31
    Very good
  • 19
    Average
  • 25
    Poor
  • 13
    Terrible
Relaxing spa visit with massage

Visited the spa with my two daughters for a spa experience with full body massages. On the whole it was a very positive experience. The pool area was quiet and we alternated... read more

Reviewed 3 weeks ago
Cathendo
,
Cardiff, United Kingdom
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163 Reviews from our TripAdvisor Community

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Showing 162: English reviews
Cardiff, United Kingdom
Level Contributor
143 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 75 helpful votes
Reviewed 3 weeks ago

Visited the spa with my two daughters for a spa experience with full body massages. On the whole it was a very positive experience. The pool area was quiet and we alternated between the pool, jacuzzi and steam room. We all had excellent massages followed by a stint in the Relaxation Room. We were told that our lunch booking was... More 

Helpful?
Thank Cathendo
Riyadh, Saudi Arabia
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

I went in with my friend for a hot stone massage the receptionist gave up forms and ran away to reception no one attended on us we filled the form and waiters for a while even though we can before the treatment to have a pre massage greeting I asked one of the ladies for water she said you can... More 

Helpful?
Thank Mashaeltm
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this review

Thank you for taking the time to offer us your valuable feedback regarding Laguna Health & Spa and I can only assure you that we do constantly strive to improve at all times. First and foremost please accept my sincere apologies for the issues you experienced during your recent visit. As stated in our spa brochure terms and conditions, individual... More 

Wales
1 review
Reviewed 3 weeks ago via mobile

Really disappointed with this package and the spa. The whole place looked shabby, the pool area felt unclean, loads of the lockers didn't work. Waited ages to be served as there were staff off and this resulted in us being late to our treatments where we told they would be cut short because we were late- unbelievable. The treatments themselves... More 

Helpful?
Thank Tommo69
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this review

Firstly I would like to thank you for taking the time to review your recent visit to Laguna Health and Spa, and advise us on your experience. I have followed your feedback up with the team regarding the issues that you encountered, the service that you received is certainly not the standards that we pride ourselves on and it deeply... More 

Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed April 24, 2017

I had a facial here on Sunday 23rd April. I can honestly say it is the worst facial I have ever had by a long way. I went into the room where the beautician told me to take off my top and lie on the bed which would of taken all of around 30 seconds. 10 minutes later I was... More 

Helpful?
Thank Erin M
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this review

Firstly I would like to thank you for taking the time to review your recent visit to Laguna Health and Spa, and advise us on your experience. I have followed your feedback up with the team regarding the issues that you encountered, the service that you received is certainly not the standards that we pride ourselves on and it deeply... More 

Cardiff, United Kingdom
1 review
Reviewed April 21, 2017 via mobile

Went on a spa day with my friend on Easter Monday & had the most relaxing day ever. We both had back, neck & shoulder massages followed by a facial- both amazing !! We were in the "couple room" and both masseuses (Christina & Abbie) were absolutely lovely and very professional. They both seemed very experienced as we both agreed... More 

Helpful?
Thank Meryl-Davies
Arendal, Norway
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed April 12, 2017

I was very happy with my experience at the spa. The staff were friendly and helpful and the service very good. The spa facilities were pleasant and the gym excellent. I am a spa freak and have had many a massage but this is only the second time I've had a perfect massage.

Helpful?
Thank Roberta D
Cardiff, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed April 7, 2017 via mobile

The setting was very nice rooms well equipped and staff very friendly. The treatments were adequate however my hot stone massage was finished 10 minutes earlier than expected leaving me feel robbed of that time. My deal included lunch which wasn't very good it was all very cheaply done with soup that had no taste I couldn't even determine what... More 

Helpful?
Thank sterio54
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this review

Firstly I would like to thank you for taking the time to review your recent visit to Laguna Health and Spa and advise us on your experience. It deeply saddens me that we have fallen short of expectations on this occasion. I’m very pleased to read our your comments on our facilities and staff, this feedback has been passed on... More 

1 review
Reviewed March 25, 2017

We had the couples spa package. Such a great day. Everyone was so friendly and welcoming. The Assistant Manager Claire made us feel special and was so friendly. Leah did my massage and she was so caring and put me at ease. Best spa day we've had! Thank you to all.

Helpful?
Thank Linda N
1 review
Reviewed March 25, 2017

I purchased the couples spa ritual it was amazing. The staff are amazing and will do anything to make sure your day is special. Food is amazing if you pick the lunch and the facilities were amazing. The assistant manager Claire made us feel at home, and was brilliant.

Helpful?
Thank Bethan R
A TripAdvisor Member
Reviewed March 19, 2017 via mobile

Had lovely Lunch nice followed by Body Scrub, Massage and Facial Elin was the best I've had So relaxing

Helpful?
Thank A TripAdvisor Member

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Questions & Answers

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over a year ago
Swansea, United Kingdom
Hereford, United Kingdom
over a year ago

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?