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City Sightseeing Cardiff

Cardiff, United Kingdom
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About City Sightseeing Cardiff
Open top bus tours of Cardiff, the Welsh capital city. With 11 stops around the city centre and Cardiff Bay, you can hop on and hop off over 2 consecutive days. Visit popular attractions such as Cardiff Castle, National Museum of Wales, Principality Stadium and many more!
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Hours Today: 10:00 AM - 5:00 PM
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Tours and Tickets by City Sightseeing Cardiff
Overview
Get around Cardiff easily and at your own pace, without having to figure out public transport or blow money on taxis, by reserving yourself a seat on the city's double-decker hop-on, hop-off bus. There are 11 stops located throughout the city, from the Millennium Stadium to Cardiff Castle, and you can get on and off as you please: the ticket is valid for 24 hours from when you first board, giving you plenty of time to see all the highlights.
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Gail H wrote a review Nov 2021
6 contributions
Bought 2 adult tickets for £14 each and literally got 3 stops out of it. We kept going to use the bus and the leaflet we were given had all the wrong times on it. I have emailed the company to complain but as yet no response at all - fabulous customer service. I would like to add the driver for the bus we did manage to board when we purchased our tickets was really nice and showed us how to get to the museum and castle when we got off the bus.
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Date of experience: November 2021
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Response from victoria a, Manager at City Sightseeing Cardiff
Responded 1 week ago
Thank you for your feedback. We are pleased to hear that your found the driver friendly and helpful but are sorry to hear that you didn't have a positive experience with us overall. We haven't received an email from you so please could you resend this to hq@bathbuscompany.com so that we can respond in detail.
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vineta_krone wrote a review Oct 2021
Kingston-upon-Hull, United Kingdom1581 contributions31 helpful votes
+1
What a great idea to exploring Cardiss and choose the City Sightseeing Cardiff Hop-On Hop-Off Bus Tour. My husband celebrated his 65th birthday. Our trip was around Wales - 1020 mi. Just came out from the Castle and hop on into City Sightseeing. Our driver was so kind and helpful, very friendly and welcoming. We are very experienced travellers and really can say - the best attitude! Just picked our seats and voilà - RAF pilots sent a greeting to us just flies over our heads. Very interesting tour for your eyes and your ears. Very educated tour. Really highly recommended!
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Date of experience: September 2021
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Response from victoria a, Manager at City Sightseeing Cardiff
Responded Oct 5, 2021
Thank you for the fantastic 5* review. We are so pleased to hear that you enjoyed the tour and that you would highly recommend us. We pride ourselves on delivering excellent customer service so it is great that you found the driver friendly and welcoming. Don't forget to retain your ticket as this will give you 10% off your next tour with us in any location we operate in!
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Mark H wrote a review Oct 2021
87 contributions28 helpful votes
Timetable stated 10-17.00 but the last bus was 16.00hrs Need to be more vocal on timetable. Guy also said to us last bus five oclock. But it wasnt. Other than that it was good
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Response from victoria a, Manager at City Sightseeing Cardiff
Responded Oct 5, 2021
Thank you for the great 4* review- we are so pleased that you enjoyed the tour. In regards to the timetable, we will make sure that all information is up to date and correct and that staff are fully informed. Please do retain your tickets as if you travel on our buses in another location, you can receive 10% off your next tour.
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364tilley wrote a review Sep 2021
Newmarket, United Kingdom405 contributions157 helpful votes
The centre of Cardiff is currently a traffic nightmare so very slow service ,we wanted to do the full loop as an orietation exercise befor hoping on and off; commentary is useful and as it was a sunny day being on the open top deck was fine but would be painful in the wet.
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Date of experience: September 2021
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Response from victoria a, Manager at City Sightseeing Cardiff
Responded Sep 28, 2021
Thank you for the excellent 4* review. Unfortunately there are a lot of roadworks at present within the city centre which are causing delays to service- especially in peak times. Our drivers do their utmost to deal with this but sometimes delays are beyond our control. We are pleased to hear that you found the commentary useful, and that the British weather was on side on the day that you travelled. Hop on Hop off bus tours are always a nicer experience in the sun. Some of our buses do have half covers - perfect for rainy days.
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Kelly-of-Kent wrote a review Sep 2021
Rainham, United Kingdom118 contributions81 helpful votes
Not the best Hop on Hop off we’ve done. One short route with just 12 stops but we enjoyed our tour nevertheless. It was raining but fortunately our bus had cover over the front seats, so we did the full circuit in the rain quite happily. The earphones worked and the commentary was clear. Our driver was great, keeping us informed re problems due to traffic. The first bus left from Cardiff Castle at 10.00 a.m. but they finished around 4.30 pm due to winter timetable. We were advised that they run every 10 minutes and the whole tour takes about an hour. Booking online was easy and we got a senior discount as well as an online booking discount, so paid £11.40, which was pretty good.
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Response from victoria a, Manager at City Sightseeing Cardiff
Responded Sep 12, 2021
Thank you for the great 4* review. We are so pleased to hear that you enjoyed the tour despite the rain! We pride ourselves on delivering excellent customer service so it is nice that the driver went the extra mile keeping you updated at all times. We hope to welcome you back on board in the future.
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