Cardiff Central Railway Station First Class Lounge

Cardiff Central Railway Station First Class Lounge: Hours, Address, Cardiff Central Railway Station First Class Lounge Reviews: 3/5

Cardiff Central Railway Station First Class Lounge

Cardiff Central Railway Station First Class Lounge
3
6:00 AM - 6:45 PM
Monday
6:00 AM - 6:45 PM
Tuesday
6:00 AM - 6:45 PM
Wednesday
6:00 AM - 6:45 PM
Thursday
6:00 AM - 6:45 PM
Friday
6:00 AM - 6:45 PM
Saturday
9:00 AM - 4:00 PM
Sunday
10:00 AM - 4:00 PM
What people are saying

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3.0
4 reviews
Excellent
1
Very good
1
Average
0
Poor
1
Terrible
1

RMS
9 contributions
Small? Yes. Friendly? Yes. An understated piece of hospitality on the South Wales Main Line
Dec 2019
Firstly, I see from other reviewers that a big criticism of this facility is it's small size. However, given that there is limited scope for expanded building works on any of the Cardiff Central platforms, only perhaps a future takeover of one of the retail units at ground level would provide the necessary expansion. Not happening soon!

Given these constraints I felt the staff and company have done a great job to offer, at least something, in a friendly and efficient manner. On the day of my visit it was nicely decked out with Christmas decorations and there was a full stock of the (free) drinks, snacks and newspapers, etc. you'd expect from such a lounge. A nice touch were the bookshelves full of books for sale (at a nominal £1 - all proceeds to charity); very helpful for anyone wanting a long read at short notice!

There is an in-lounge display screen showing departures in the coming hour (over two pages) but the staff can usually accurately predict platforms even before they are shown. And on the day of my visit the staff were very friendly and helpful which was a credit to their company.
Written December 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

NickKeo
UK147 contributions
Tiny but friendly
Dec 2019
Quite appalled by the negativity of the reviews for this place. It's in the former buffet on platforms 1 and 2 and is the only FC lounge on the GWR outside of Paddington. It's tiny, hardly room to swing a small cat but the staff are excellent. A friendly welcome and you are offered the normal drinks and light snacks. The staff really try their best in what is a very small space. An oasis of calm but I wish GWR would give the staff and customers a lounge to be proud of. Compared to what exists in places like Berlin, Munich and Vienna this is not really a good avert for GWR but nonetheless the staff do try hard to make you welcome and comfortable. Come on GWR, do try to make it better!
Written December 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ifordc1966
Bristol, UK11 contributions
Unusually awkward ticket man
Mar 2019 • Couples
I was travelling through Cardiff station tonight trying to juggle a suitcase a cup of tea and a ticket i asked the ticket man that was just looking up his kiosk if he could open the other barriers for me that are not manned. I'm always using this station and often have to do this with no problems at all but tonight for some reason he seemed very awkward. It doesn't help when you have bad eyesight and you can't see and it's doubly difficult trying to manage a suitcase and cup of tea and my tickets all at the same time he was quite amusing though asking me where I was going about 5 times I think the earwax was coming into play there. He was so awkward I ended up dropping me cup of tea but it made me smile I suppose he had to clean it up and if he hadn't been so peculiar it would never happen in the first place I think I caught him just as he was going off shift and probably going for his cup of tea but he got an unexpected one lol. but sometimes there's no need to be awkward not that it was a very nice cup of tea anyway. It's one of those cases of being awkward for the sake of being awkward. Got to smile. First Great Western staff on the whole though are first-class
Written March 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Simon K
Portsmouth, UK106 contributions
CARDIFF CENTRAL STATION'S THIRD-CLASS FIRST CLASS LOUNGE
Dec 2018 • Solo
Given the size, population and importance of Cardiff - the attractive and bustling City which, since 1956, has been the Capital of the Principality of Wales - and the number of First Class ticket holders who must travel from here to Newport, Bristol, Reading and London, the First Class Lounge on Platform One of Central Station comes as something of a shock to a first-time user.

For a start, the First Class customer lounge is remarkably small for such an important railway station, containing just thirteen chairs upon which passengers can sit down and relax. With every seat occupied during the Friday evening rush hour, and piles of suitcases and rucksacks stacked up in what little floor space was available, the room soon became uncomfortably overcrowded.

Contrary to the information which Great Western Railway, the franchised Train Operating Company which runs Cardiff Central Station, provides on its web site, there are in fact four work stations for laptop computer users which take the form of a long shelf (with high chairs) set against the north wall of the lounge. Electric 240 Volt power sockets for recharging mobile communications equipment are also available but, alas, there are no USB charging points.

The First Class lounge is staffed by a customer service host who operates the machine which produces tea and coffee, and who will also dispense chilled apple or orange juice and lemonade or coca-cola on request. The usual range of complimentary snacks, including small packets of potato crisps, various kinds of biscuit and slices of fruit cake, is of course available.

The complimentary wireless internet access (once I had discovered the network code, hidden away behind the branches of a Christmas Tree) was both fast and reliable, once I had managed to log in. Much less acceptable was the complete lack of either toilets or showers within the First Class lounge, meaning that anyone who'd imbibed a few cups of hot coffee or glasses of cold apple juice would have to go outside and use the conveniences on Platform One.

For passengers who travel regularly with other Inter-City Rail Operators, such as Virgin West Coast or Caledonian Sleeper, and have used the First Class Customer Lounges at London King's Cross, Birmingham New Street and Edinburgh Waverley (or even Inverness), the facilities on offer at Cardiff Central come across as woefully inadequate.

In terms of pence per mile, Great Western Railway's First Class tickets are far more expensive than those of many other long-distance, Inter-City operators. Anyone who pays a hefty premium to travel First Class deserves an oasis of peace and calm at the start or the finish of his/her rail journey, in which to relax, have a drink and a snack, and maybe get some work done. In this respect, Great Western Railway's First Class customer lounge is a poor advertisement for what, for many passengers, is their gateway to the City of Cardiff and to the Principality of Wales.
Written December 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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