Conwy Valley Railway Museum & Model Shop

Conwy Valley Railway Museum & Model Shop

Conwy Valley Railway Museum & Model Shop
4
10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
Located in the beautiful village of Betws-y-Coed adjacent to the main station, the Conwy Valley Railway Museum is a must for all that enjoy railways. Our miniature railway takes you on a 8 minute trip around the beautifully landscaped grounds. If you are lucky you may see wild rabbits grazing by the pond! Trains run most days, in the season and every weekend there will be a steam engine pulling the train*. At other times a diesel engine will be in service. Dogs are allowed into our museum and on our trains.
Duration: 1-2 hours
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  • Liz L
    1 contribution
    5.0 of 5 bubbles
    Great day out
    Brilliant museum, lovely exhibits. May be a small museum but lots to see. Exhibits well laid out. Museum staff really great. Excellent shop. Entry price was £2.00 per adult, could charge £4.00 ,per adult, and it would still be great value.
    Visited June 2023
    Traveled solo
    Written June 26, 2023
  • Ken J
    Birmingham, United Kingdom1,214 contributions
    4.0 of 5 bubbles
    past its best but worth a visit
    I last came here when it was a great place to come in its heyday, but now financial restraints, lack of volunteers etc means there is so much that needs doing but still good value for money especially for the shop, the museum and the miniature railway. It's true the cafe in the standard gauge stock is closed and many of the layouts in the museum no longer have working trains, and the unique 15 inch tram hasn't rang for years. But for the prices charged it should still be visited and have a train ride, which runs as demand requires - we had the train to ourselves such was the friendliness of the staff, they ran one for us to take some pictures. Whilst they still own the car park like most car parks in the area it is managed by a third party. Before this we found out many visitors to the town used the car park without visiting this museum. However we found the 3td party were up to tricks if they could get away with it, despite the owners of the railway complaining. We had already experienced problems with a similar machine at Colwyn Bay. At this museum I photographed the instructions and ticket. We arrived at 12.52 and paid £3 for 2 hours but out ticket showed 14.40 so we had already lost 12 minutes before we had even left the car, despite the ticket showing 12.52 as arrival time. Try to support this railway museum if you can, and the footbridge is still in use to take you to the mainline platform
    Visited June 2023
    Traveled as a couple
    Written July 5, 2023
  • Heather R
    Cardiff, United Kingdom8 contributions
    3.0 of 5 bubbles
    Past it's best
    We visited Betws Y Coed with family, having visited this museum years ago. It's in a lovely location next to an old church and the railway station. Unfortunately the museum is past it's best and is in need of some upgrading. The children loved the train ride though! Beware of the car park, need to pay on arrival.
    Visited August 2023
    Traveled with family
    Written September 17, 2023
  • CUMBRIAVIEW
    Conwy, United Kingdom2,889 contributions
    4.0 of 5 bubbles
    Worth a quick Visit
    Not a bad little Model Museum at all.Not the Biggest Not the Best we have visited but if you have a bit of time spare and you are in the area might be worth a look see. The two lady volunteers were friendly and very welcoming which was a good start and £2 entry fee isn't going to break the bank. Quite a bit to see inside to be fair with a few well made Dioramas plus Model Engines and layouts. A Fine Large scale steam engine which have been steamed with fantastic details on it is on display and a much larger Steam Engine with the letters CCLR on it plus an O gauge Hornby Train set in its box for sale and a vintage MARKLIN Collectors Train set which is 1 of 5 ever made.
    Visited January 2024
    Traveled with family
    Written February 12, 2024
  • Tony A
    16 contributions
    5.0 of 5 bubbles
    Help this shop and Museum before its gone for good
    like to go to wales for holiday i Have visited this museum for a least 20 years on and off and never disappoints as you will not find railway antiques that are unique to this region . You also can purchase Hornby or Trix Marklin King ludwig model trains from The inside the museum which is rare i almost bought some trix but bought Graham Farish Network rail coaches instead fair price . now the sad news i talked to the polite staff who are volunteers without them this museum would not even be open , basicle the owner is in his 90s 93 exact one of the prestigious locos had to sold of a stanier went for a million to pay of debts but i was told it may not be open in ten weeks as it costs a fortune to run and the leases etc bills all adds up the restorant in a mk1 coach is in need of tlc and is rotting away and is not currently open not sure when looked in a right state i have seen better at scrap yards this is supposed to be a estorant car ,a lot of the model train exhibits have not worked for years and i was saddened to see the very large n gauge railway layout has been taken apart and there are sections for sale i think it was based on Holyhead i was tempted on buying the train station area but £495 asking price is a bit steep and it would not fit in my room anyway, Sounds bad and it is it needs a makeover in the museum to revive it , the main shop is just brilliant and one of the reasons i love visiting the shop as it has such a large selection of unique model trains in tinplate o'gauge like Bassette louke Hornby o gauge Hornby 00 new current sets . with dcc sound. tons Lilliput . A large selection of accessories and rolling stock Bachmann branch line Marklin Gauge 1 very rare / TT gauge A very good selection of airfix large model warships . just to name a few Viewing is highly recommended as i am model maker and enthusiast , Because if it does not get many customers it will be shut for good and that will be a tragedy
    Visited March 2024
    Traveled solo
    Written March 22, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles290 reviews
Excellent
123
Very good
91
Average
32
Poor
11
Terrible
33

BasilFawltyTheWorld
New Quay, UK52 contributions
1.0 of 5 bubbles
Nov 2021 • Couples
Last train from Conwy Valley?
I had the misfortune to try and take a ride on the miniature railway situated next to the main line station at Betws-Y-Coed on Monday afternoon 1st November.
I stood patiently in the shop whilst a woman behind the counter chatted about nothing in general with what transpired to be the train driver. After a break in the conversation I politely enquired if the train was leaving relatively soon or was there a specific time? The woman sighed wearily as if I, the only customer would have the temerity to ask such a question!
“You need to buy tickets!” She snapped.
I replied that I was expecting to do that and wondered if I was in the correct place to do so?
She grunted “£5“and continued to chat to the driver. I took out my credit card whereby she paused momentarily in her conversation to snap “credit card for £5?” I put my card on the contactless machine and she tossed two small old fashioned tickets, rather in keeping with the railway; at me.
She immediately continued her chat with the driver.
As I exited towards my wife stood in the doorway- my wife came into the shop and said “ I work in hospitality and you are so rude to customers, we try to support little places like this but you’re so rude you don’t deserve custom”
I returned to the counter and tossed my tickets back to her swallowing the £5 and left the shop saying “ you’ll be shut this time next year!”
Customer service is not a priority at this establishment. We adjourned to the coffee shop across the real railway station and watched as two youngsters climbed aboard for the short ride around the station in the miniature railway. Shame!
Written November 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Footprints554697
1 contribution
1.0 of 5 bubbles
May 2022 • Family
Extremely rude ladies in the shop. They have expensive trains sat on a shelf in the middle of the shop where you have to stand to pay. My Dad (75) turned and accidently knocked one of the boxes onto the floor with his rucksack. The lady accused my 3 year old Grandson of touching everything and of breaking the train and procceded to make my dad pay for the item. I spoke to the lady and said you shouldn't have expensive things sat piled up on a shelf so close to where people are queueing but she just ignored me. My daughter went in to complain and they were really rude to her, she spoke to the shop owner on the phone and he was equally as rude and said his staff are well trained. The lady in the shop then got on the phone to her boss and told him that the child was running around the shop and was touching everything and knocked the item off the shelf. Which was a blatent lie! Obviously hate children but they are encouraging them into the shop with children's toys everywhere and making money out of selling children's toys. They need to make their mind up if they want train enthusiasts or children. Obvious from other comments these ladies are rude and don't like children!!
Written May 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

victoriafahey1
Runcorn, UK38 contributions
2.0 of 5 bubbles
Jun 2022
Betws-y-Coed train station itself is very cute and the museum is situated on the opposite side of the platform. The museum itself is ok at the most, £6 for a family ticket for an exhibit which we breezed around in less than 5 mins was disapointing. Sad that half of the models and dioramas were broken or knocked over, really needs maintaining.

There was a decommisioned train which had a cafe and shops in which was closed and a carpark that wasnt open so had to park down the tiny side road although this was free of charge and you have to pay for the carpark.

The miniature railway costs £2.50 for adults and children so make sure you have pound coins with you at all costs to save heartache for the little ones. There a little train carriage the children can sit in and for a pound and move forward up the line and back for a yard id say.

A place to visit if youre passing through but dont plan an entire day around it
Written June 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ruth C
1 contribution
1.0 of 5 bubbles
May 2022 • Family
I’ve visited here a number of times over the years and I’m not sure what has happened but the staff are terribly rude, no one was manning the desk so me and my mother and young son followed signs that said buy rail tickets this way. On return to the desk there was the rudest lady I’ve came across saying that we had been round the museum and have to pay admission to which we clearly highlighted signage. The driver of the train wasn’t much better usually they interact with the little ones and have something about them. The service was lacking and wouldn’t recommend it to others, me and my family won’t be returning here.
Written June 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

35Daniel
Hornchurch, UK1,277 contributions
1.0 of 5 bubbles
Aug 2021 • Family
We spent alot of time waiting around else where in the town with the intention of getting to ride the miniature railway with the little ones. Finally after getting away from our delays we got to the model railway for 15:35. Phew made it! Or so we thought. In the queue for buying tickets we heard there were only 4 seats left for this train. No problem, we'll get the next one-its an 8 minute train ride. And that's what the people in front of us said too.
But then we we informed "this isnthe last train" at 15:35. If that ride took 8 minutes then the train would be returning at 15:43. Why advertise last train ride at 4 when it's realistically nearly half an hour before that?
Disappointed kid, and generally disappointed with betws y coed due to this and other business we experienced. Been coming here coming here long time, think this is the last.
Written August 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jannyo
Wirral, UK48 contributions
2.0 of 5 bubbles
Apr 2022 • Couples
We have been visiting the little railway, yearly, for over 40 years when our children were small. Always a delightful treat, which we carried on after the children had grown up and flown the nest… as we’re still young at heart! Always lovely to see the same welcoming train driver , who was lovely with all children. However- this year after making the journey, my husband was in need of the toilet before going on the train, asked in the shop if he might use the loo in the museum first… to be told no! As he’d used the facilities many times over the years he thought the lady was joking- but she was deadly serious advising him he’d have to go over the mainline bridge into Betwys y coed. Needless to say on his return to the car and told me this … my reaction… it’s the last time we come here! As the attraction brings a lot of families with small children, how are they to cope with urgencies for the toilet? An oversight by the new owners I think!!!?Also - there is now a charge for the car park of a minimum of £2 for an hour. Such a shame things have changed here… we won’t be returning.
Written April 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Daniel H
Banbury, UK41 contributions
2.0 of 5 bubbles
Oct 2022 • Couples
Visited with my disabled partner, her elderly parents and our dog. I have been popping into this museum occasionally over many years, but feel it has really gone downhill.
Although great love and effort has obviously gone into creating the model dioramas in the exhibition, the same can not be said for their maintenance and presentation.
Many of the interactive exhibits are not working or have stock derailed. One looked like a tornado had barrelled through! Putting everything back on the track properly would have been a 2 minute job, and it just suggests a lack of pride by the staff.

The exhibits themselves don't seem to have changed since I went there in the mid 90s.
The whole museum looks like it needs a refresh and tidy up by someone who really cares about railways and the wonderful collection of artefacts.

We did have a drink and cake at the cafe, which was perfectly fine, and the covered seating area meant we could sit outside with our dog (not allowed in the coach) without getting too wet.

There is no public toilet on site, the nearest one was up the steep steps over the railway line and a long walk to the car park outside the main line station, which charges 30p for the privilege.
The steps and long walk were a real challenge for my mother in law, and my partner and father in law simply couldn't manage it. This limited how long we could stay.
Even a single disabled accessible loo on site would be a great improvement.

To top it all off, the staff in the shop didn't seem very customer friendly. On past visits we've had a good chat and bought a few bits, this time they barely acknowledged us.

My father in law also managed to slip over in the shop (not the museum's fault) and the staff seemed more interested in making sure their display wasn't damaged than checking he was OK!

Due to the wet weather, and the need to find toilets elsewhere, we didn't get a chance to try the miniature railway

Overall, I think the site has great potential and there are some interesting exhibits. However it really feels like it needs a new broom to bring new energy and enthusiasm to the place, and make it a must-visit attraction for the many visitors to Betws-y-Coed.
Written October 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

peter
East Coker, UK1 contribution
5.0 of 5 bubbles
Jun 2021 • Family
To Lynne. Your review is very misleading. It was you who came across rude and abrupt. Everyone else in the shop who heard you speak to Jane cringed with embarrassment with how you believe you can speak to someone as if they had just fallen off your shoe. Once you had left the shop everyone and I mean everyone commented on how you were in fact in the wrong. Hope you enjoy the rest of your holiday. And please treat people with respect.

Thank you to Jane and the rest of the staff for putting on another train ride so that everyone could enjoy the ride. Even though it had been a long day.
Written July 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tony A
16 contributions
5.0 of 5 bubbles
Mar 2024 • Solo
like to go to wales for holiday i Have visited this museum for a least 20 years on and off and never disappoints as you will not find railway antiques that are unique to this region . You also can purchase Hornby or Trix Marklin King ludwig model trains from The inside the museum which is rare i almost bought some trix but bought Graham Farish Network rail coaches instead fair price . now the sad news i talked to the polite staff who are volunteers without them this museum would not even be open , basicle the owner is in his 90s 93 exact one of the prestigious locos had to sold of a stanier went for a million to pay of debts but i was told it may not be open in ten weeks as it costs a fortune to run and the leases etc bills all adds up the restorant in a mk1 coach is in need of tlc and is rotting away and is not currently open not sure when looked in a right state i have seen better at scrap yards this is supposed to be a estorant car ,a lot of the model train exhibits have not worked for years and i was saddened to see the very large n gauge railway layout has been taken apart and there are sections for sale i think it was based on Holyhead i was tempted on buying the train station area but £495 asking price is a bit steep and it would not fit in my room anyway, Sounds bad and it is it needs a makeover in the museum to revive it , the main shop is just brilliant and one of the reasons i love visiting the shop as it has such a large selection of unique model trains in tinplate o'gauge like Bassette louke Hornby o gauge Hornby 00 new current sets . with dcc sound. tons Lilliput . A large selection of accessories and rolling stock Bachmann branch line Marklin Gauge 1 very rare / TT gauge A very good selection of airfix large model warships . just to name a few Viewing is highly recommended as i am model maker and enthusiast , Because if it does not get many customers it will be shut for good and that will be a tragedy
Written March 22, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Welshgirl
Llanrwst, UK37 contributions
1.0 of 5 bubbles
Nov 2021 • Family
We’re local and come here often but always avoid this shop at all costs, it’s dirty, overpriced, not been updated for 30 years and the owners are rude and just dislike children, as they always have been and will never change. Yesterday she shouted at my 1 year old son for playing with a little car that we were about to purchase. She told me “the tires of the car will get dirty”. I told her don’t worry I won’t buy it then and walked off. It was a cheap car worth £1 max that they were selling for £5.99 and had back plastic wheels for god sake. Tell you what try actually cleaning the floor! Imagine!
Written November 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Conwy Valley Railway Museum & Model Shop - All You Need to Know BEFORE You Go (2024)

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