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Working nearby and I managed to quickly get what I needed from the very helpful staff. There is also a post office in the building
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Date of experience: July 2020
Helpful
Responded 2 weeks ago
Many thanks for taking the time to leave a review for our centre. We really appreciate our customer feedback and are glad you enjoyed your visit. We look forward to welcoming you to the town again in the future. Kindest regards Conwy TIC Team
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Visited today to use the toilet with a toddler 30p to use the toilet which is fine but no change machine you must have correct money no one in either shop unit will give change!.. found 30p for the machine which took our money but the door did not release went into tourist information station to ask for help they wouldn’t help asked for the Radar key for the disabled toilet and was refused as apparently they aren’t allowed to give it out considering this is for a three year old and we had paid to use the facilities I think this is disgusting ruined our trip to Conwy and we had literally just arrived what kind of a place won’t make arrangement for a small child absolutely disgusting!... …
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Date of experience: July 2020
Helpful
Responded 1 week ago
We are sorry you were not happy with our service and apologise for any inconvenience caused during these unprecedented times. Please kindly e-mail us at conwytic@conwy.gov.uk so your comments can be looked in to further.
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Called in to get local information and was meet by an unenthusiastic response of there somewhere over there. After picking up the leaflet there was no sign of being asked if it was we were after by the young man. Not the normal response I do admit when visiting tourist information centres as they are usually brimming with suggestions.…
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Date of experience: September 2019
Helpful
Responded Feb 27, 2020
Dear Sandra C Thank you for taking the time to leave a review for our centre, we really appreciate the time it takes to do so and welcome all comments both positive and negative. We are sorry on this occasion your were disappointed with our service. If you would like to make an official complaint, please get in touch with your name, contact details and comments. Please send it though to llandudnotic@conwy.gov.uk. We look forward to welcoming you to the town again in the future. Kindest regards, TIC Supervisor
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We called into the visitors centre to get some information on what was best to see. The staff where very helpful with the information provided.
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Date of experience: November 2019
Helpful
Responded Nov 26, 2019
Many thanks for taking the time to leave a review for our centre. We really appreciate our customer feedback and are glad you enjoyed your visit. We look forward to welcoming you to the town again in the future. Kindest regards Conwy TIC Team
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Th is is the usual place for finding all about Conway and surrounding areas But it also houses the public toilets .there is a small sign across the road pointing the way ,but very missable. it does not state on the outside of building ,so you are not sure till you go through the door and it is signed Note you do have to pay 20pence.…
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Date of experience: November 2019
Helpful
Responded Nov 19, 2019
Many thanks for taking the time to leave a review. We are currently reviewing signage for our centre and really appreciate our customer feedback. We look forward to welcoming you to the town again in the future. Kindest regards Conwy TIC Team
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