Conwy Tourist Information Centre

Conwy Tourist Information Centre: Hours, Address, Conwy Tourist Information Centre Reviews: 4/5

Conwy Tourist Information Centre

Conwy Tourist Information Centre
4
Visitor Centers
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9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 5:00 PM
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About
Welcome to Conwy. We are are located opposite the main castle car park on Rosehill street in the beautiful Muriau Building In addition to offering general tourist information, we currently provide the following services:- Theatre Bookings: Venue Cymru Theatre Colwyn Theatre Clwyd Bed Bookings: Local Bookings (where a customer comes in to the office) Advanced Bookings (where a customer phones the office) BABA Book a Bed Ahead (where a customer is in the office and wants to book accommodation to another area i.e. Betws y Coed or anywhere in UK) Incoming BABA's (where an office e.g. in Chester wants to book accommodation for their customers into Llandudno) Transport: National Express Marine Drive Tour City Sightseeing Bus (Llandudno - Conwy) Silverstar Holidays One off Events: Waverley and Balmoral Steam Ferry (when running) Other events when scheduled Attraction Bookings: Tree Top Adventure The Microlight School Caernarfon Inigo Jones Slateworks GreenWood Forest Park We also sell Publications e.g. O/S Maps Books and Leaflets on North Wales and Learning Welsh Merchandise e.g. Souvenirs, Gifts, Postcards, DVD's Alice in Wonderland gifts and souvenirs Printouts (e.g. off internet)
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
191 reviews
Excellent
86
Very good
50
Average
35
Poor
11
Terrible
9

Roz
London, UK94 contributions
The multi-lingual Welsh-speaking lady working here yesterday (Wednesday) who had come from a different branch was so very helpful. Not only did she help me find the bookshop in Conwy I wanted, for example, but she also really made my day by letting me speak to her in my basic Welsh for a short while (as the TIC was quiet at the time). She was exceptionally kind and thoughtful. My short stay in Wales was really good, thanks to this lady and a couple of other people who were so thoughtful and kind.
Later in the day I bought a small item from the TIC, as I was so grateful for her help. The TIC was very busy then and I noticed that she dealt with people's queries and comments in a very professional, empathetic way.
Oh, and I also want to thank Tom who was exceptionally helpful answering my email enquiry before my visit to the area.
Diolch (= thank you).
With regard to the toilets, I discovered in both Conwy and in Llandudno that is useful to have coins on you, ideally smaller coins. (Hadn't used coins for two years, due to the covid situation!) You definitely need cash/notes for certain things. Decided to buy a postcard at a (not TIC) nearby shop, to get some change, though I think the very kind lady was offering to give me smaller change, but I did not think that was fair, so still bought the postcard. Beware: if you are going into the main ladies, you don't insert money until you are just outside the cubicle. I wrongly assumed that the main door would not open till I put in a coin, so I lost 30p there, and had to pay another 30p for the cublcle. Sily me. However (whisper), I found a pound coin inside the cubicle!
Written May 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Many thanks for taking the time to leave a review for our centre. We really appreciate our customer feedback and are glad you enjoyed your visit. We look forward to welcoming you to the town again in the future. Kindest regards Conwy TIC Team
Written July 5, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

stephenbury
Belper, UK148 contributions
Couples
Visited for the day plenty of parking easy walk into the centre
Plenty of places to eat and drink. Unfortunately the castle was closed.
The harbour is lovely and a plus there is a pub situated on the harbour.
Written September 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Many thanks for taking the time to leave a review for our centre. We really appreciate our customer feedback and are glad you enjoyed your visit. We look forward to welcoming you to the town again in the future. Kindest regards Conwy TIC Team
Written February 17, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

rogerrobert98
Newcastle upon Tyne, UK553 contributions
The first stop for information, bookings, planning and getting to know the place. Also contains the city centre toilets.
Written September 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear rogerroberts98 Many thanks for taking the time to leave a review for our centre. We really appreciate our customer feedback. We look forward to welcoming you to the town again in the future. Kindest regards Conwy TIC Team
Written November 1, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cherriesfan99
Cheltenham, UK523 contributions
One of the plus points of visiting Wales is a welcome here , not here. No acknowledgment of us just the cashier / assistant carried on reading his paper. No attempt to sell Conwy to us, or to sell any of its many charms. There was very little information on display, and we were ignored - a real contrast to what we found in the rest of this lovely town.
Written March 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for taking the time to leave a review for our centre, we really appreciate the time it takes to do so and welcome all comments both positive and negative. The Conwy Tourist Information Centre (across the road from the Castle Car Park in the red brick building) have quite a wide range of free leaflets and information on display as well as saleable maps, books and local produce. The Visitor Centre (a shop next to the train station) has very little in the way of information as they are just a shop. We are sorry on this occasion your were disappointed with our service. If you would like to make an official complaint, please get in touch with your name, contact details and comments. Please send it though to llandudnotic@conwy.gov.uk. We look forward to welcoming you to the town again in the future. Kindest regards, TIC Supervisor
Written April 19, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

paul s
Colwyn Bay289 contributions
Tourist rubbish served by ignorant staff.......go to the excellent tourist information centre down the road towards the castle on the opposite side of the eroad where there are motivated informed and helpful staff and there is a very good display on the history of North Wales.
Written July 29, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lizzie F
1 contribution
DO NOT visit here, my younger brother was looking at a wallet for £6.99 that he was going to buy, and put a note in it to check that it fit in okay - the whole time 'Gunther' was staring and watching over us. As we walked over to the till, he referred to my brother as "son, son" and kept repeating it until my brother turned around. He made my brother pass him the wallet from the display stand and he proceeded to "check it for damage because he had been looking at it" my parents were in shock and asked why he needed to check it; Gunther was being horrible and looking down on us the whole time, he repeated that he "had to check the wallet" (and didn't give us a real explanation) just because my brother had been looking at it - how does he expect to make a sale if people can't look at / touch the items in the shop? My dad also had some boxes that he was about to purchase but Gunther's disrespectful behaviour instantly made us not want to buy anything else from there.

My dad said as we were walking out "you have just lost two sales" to which Gunther replied "ooh £5" as though he wasn't interested in any sales from the likes of us (our purchases were actually £12 but this is not the point). As I work in a retail shop myself I do not know how he had the cheek to treat a customer like that, and I would never treat a customer the way he treated us, we will NOT be visiting here again.
Written August 1, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

LizzieF
8 contributions
Family
Does anybody actually read these reviews? Obviously not, because there are several reviews about how horrible, nasty and rude 'Gunther' is, and yet he still works there. We decided to pay our second visit there to see if his attitude had improved, and low and behold: it hadn't.

The whole time we were in the shop he was watching us, waiting for something to happen. To his delight my brother accidentally dropped one of the cheap quality, overpriced bric a brac items and 'Gunther' shouted over saying 'broken?' 'Are you sure?' If my brother had broken it, he would have taken it to the counter and paid for the damage, not just place it back on the shelf. The ornament was fine, yet after last time my parents were not standing for 'Gunther' speaking to their son as he had done last time we visited.

We all proceeded to tell him he was a horrible, obnoxious and nasty person and asked if he had read the reviews on this shop, as many of them state how rude he is. Gunter admitted he had read these reviews and said it was great being horrible to customers, so Hi Gunther I hope you enjoy this review!
Written May 29, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DurhamColin
durham103 contributions
Couples
Nice little centre with much appreciated clean tidy public toilets. Handy for car park. Good souveniers
Written November 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Many thanks for taking the time to leave a review for our centre. We really appreciate our customer feedback. We look forward to welcoming you to the town again in the future. Kindest regards Conwy TIC Team
Written November 29, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Fussyeater36
Conwy, UK30 contributions
Family
I live in the Conwy area but always go into here to enquire about actives taking place in the surrounding area. Plenty of information on display and the people who run the place are very approachable and informative them selves. This has to be your first port of call when visiting.
Written December 6, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Fussyeater36 Many thanks for taking the time to leave a review for our centre. We really appreciate our customer feedback and we look forward to welcoming you to the town again in the future. Kindest regards, Conwy TIC Team
Written July 8, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Teddy
Manchester, UK2,232 contributions
All the info you'll need for your visit.
Transport info on buses and trains.
Good parking next to the centre.
Written December 27, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you very much for taking the time to leave a lovely review for our centre, we are pleased you were happy with the service we provide to our visitors. We look forward to welcoming you to Conwy again in the future, Kindest regards TIC Service Supervisor
Written December 10, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Conwy Tourist Information Centre is open:
  • Tue - Sat 9:30 AM - 5:00 PM
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