Escape Experience Windsor
Escape Experience Windsor
4.5
10:00 AM - 8:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 8:00 PM
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About
Escape Experience Windsor are brand-new, interactive, and immersive escape rooms in Windsor, United Kingdom. Find clues, solve puzzles, and crack codes to locate the key for your escape! Our themed escape rooms are fun yet challenging. You have 60 minutes on the clock… Will you make it out?
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
322 reviews
Excellent
272
Very good
29
Average
14
Poor
3
Terrible
4

JASZ
UK4 contributions
We really enjoyed the Crown Jewels Heist escape room. Solving the clues were a bit tricky at times but our host Nazim was on hand to help when needed.
We would very much recommend the experience, although I would agree with other comments that it is quite expensive for 1 hour activity, but as we were two couples the cost was spread, for a single family it might be a bit steep. That said we would definitely be back again in the future.
Written April 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello, Thank you for taking the time to leave a rewire as a small family business this means alot. We are pleased to hear you enjoyed your experience with us and that Nazim could help you when needed. Look forward to seeing you in the future!
Written May 3, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ReviewerII
Chalfont St Peter, UK381 contributions
We really enjoyed this experience and despite not escaping our game I'd definitely come back. I don't want to put too much about the actual room as I don't want to spoil the experience for others, but we did crown jewels heist with kids and they could interact with it and had a good time. I would say that part of the 'room' is very badly lit so it was hard to see the colours to complete the tasks and a pen and paper in part of the experience would've been helpful.

Our host was very good, engaging and helpful. My only negative would be the pricing. We were 2 adults and 3 kids and it cost £138, £26ea and a booking fee. This is incredibly steep for a 1 hour activity and I think some attention needs to be paid to that, maybe a price for the initial two people and then a much reduced rate for subsequent guests. I think it wasn't great value for money despite the good time we had.
Written April 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello, Thank you for taking the time to leave a review, we take all of our customers feedback on board and will look into this. But over all we are pleased to hear you enjoyed your experience with us (:
Written May 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

HApple
London42 contributions
Family
We tried the outdoor experience while lockdown was easing. We were only the 7th group to play and feedback is being actively sought as to how technology can be used. I'd say it's a top end treasure hunt rather than compare it to an escape room. We played with 2 adults, and 3 kids at top end of primary school age.
It was an interesting experience that engaged the kids for 90 mins without moaning. Adults had to step in for a couple of clues, but they could largely do it, so it's not that tough. The biggest challenge is learning what the tablet can do.
It cost us just over 10 pounds a person due to the introductory discount,. That's not bad compared to the hourly cost of escape rooms or other family activities in the area, but isn't something you would do on a regular basis. With 5 players, there were times that we struggled to see the screen. I'd say 2 or 3 would have been ideal, but then it becomes expensive. About 50 percent of the time was walking, it might become more difficult to complete as streets get busier.

I don't want to say too much to spoil it for others, but I suspect puzzles and challenges will change rapidly as this technology takes hold and prices then have scope to drop. The ticking clock and pressure of an escape room is missing, as is the enclosed environment. This is a more leisurely experience.
Written June 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you so much for taking the time to leave a review. It was great to catch up with you after the game and gain some valuable feedback on how we can improve the game. We have now implemented a few changes which have added to the experience and flow of the game. We are releasing a new game in a couple of weeks called Operation Mindfall. This is a harder game that is closer to an actual escape room.
Written July 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Frenchie2109
2 contributions
Family
This company’s organisation is horrendous - beware! Received a gift card for Christmas and myself and my two children 10 and 8 really looked forward to doing The Magic Portal outdoor experience. Telephoned and booked for Feb half term only to turn up and be told I couldn’t have booked as they weren’t running the experience! No explanation as to how I’d been able to call and book for it!? I even showed them my call history to prove the conversation took place because they didn’t seem to believe me! After waiting 30 minutes it seemed there was nothing they could do for us (but luckily for us Escape in 60 in Windsor stepped in to save our day! See my review on them for great customer service!) Decided to try and use the gift card again for Easter holidays but put everything in writing via email rather than dare use the phone after our first experience and after several back and forth communications the email confirmed our booking for Wed 20th April. Turned up on the day only to be told I was booked in their diary for Thursday 21st! Was by then thinking I was on some kind of a hidden camera show! They did after some waiting time manage to get it sorted out for us but my head was all over the place. We were running so late by then and had such a brief explanation as to how the game worked that we lost the first 20 minutes from the game due to misunderstandings and were therefore never going to get done in the time which just left us frustrated and feeling it was a waste of time and money (albeit it someone’s gift to us). On my two experiences this company really doesn’t deserve anyones money and their premium rate price is no way reflective of their service levels. If I could have given them zero rating I would have. Staffed by incompetents who don’t understand the first thing about customer service and never once took ownership of their consistently poor service. I love Escape rooms and experiences but this place is atrocious. Do yourself a favour and go to Escape in 60 instead.
Written May 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello Jo, to see this review really upsets us. Firstly to openly call our team "staffed by incompetents" on a review says more about you than us. As you can tell by our other fantastic reviews our team are far from incompetents and actually are brilliant! We bend over backwards for people, mainly because we love seeing people have a good time, and most of the time we get it right. On this occasion we did get it wrong initially due to a new staff member booking you in for our outdoor experience which we were not running in Jan/Feb because of the weather, and we were apologetic for this happening. If we weren't on such good terms with Escape In 60 (who you neglect to mention we recommended) we'd have suspicions you were part of their team. We hope customers reading your review and our reply will give us a chance to impress them with our friendly, highly competent team and our first class escape rooms. Thanks, Emma and our human team who very occasionally make mistakes.
Written May 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LAP
Windsor, UK4 contributions
Couples
My husband and I had a rare child-free afternoon and decided to try the Hidden Temple, having escaped from Caved In a few years back. We have done a lot of escape rooms together in Windsor, Reading and London so we understand what's out there and how varied they are.

The decor was good and the room felt immersive. There was one element that I won't give away that sets it apart from other rooms we've tried, and was very similar to a gimmick in Caved In (though the Caved In version was better). There was plenty to do and we only just got out in time. The first sections were good (though there was one bit we solved by accident), but in the third bit, you're suddenly faced with lots of puzzles which seem less linear and less coherent than the first parts, one of which has no logic to it at all and just involved slotting things in in no particular order. The focus there was more on collecting the items. We did get flummoxed a few times and needed one or two hints.

We are not sure but we think a few of the releases may have been done by remote control by the host. There was one in particular where specific weights were required and we definitely weren't precise in weight (only in number) and another where we think we'd only done half of the task.

The host greeted us very quickly when we arrived, gave us an opportunity to use the loos and lock away belongings. He explained the room clearly and came into the room to help when we were each unable to shut a vital lid. Once we'd escaped, he came to answer our questions about the room. One thing that differed from other rooms we've done was that he gave us no feedback on our performance, and did not offer to take a photo, or suggest that we return to play any other rooms. When we left the room, my husband and I went back into the waiting area to get my bag from the locker and he disappeared off towards the office area without a word. We were left to find out own way out.

Overall, it was a decent room, and the attention to decorative detail was great, but we found it difficult to progress sometimes and not everything made sense to us. There were no wow moments but that may be because we've done so many rooms.

Overall I have to go with a 3 partly because of the room being decent but not amazing, and partly because of the slightly different style of customer service at the end from other rooms we've done.
Written August 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Alonso xoxo
95 contributions
Couples
We’ve done a few escape rooms and Caved in was pretty good. The puzzles were fun to complete and not too difficult but had you thinking.

The room is very small so wouldn't recommend any more than 2 of you as it does get very hot.

We had a fantastic time and still have 10 mins left!
Written October 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for taking the time to leave a review. Wow 10 mins left! That’s a great time to escape in - Congratulations! And we’re pleased to hear you enjoyed all the puzzles.
Written November 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ginacUk
UK5 contributions
Family
Great day out and fun for adults and teenagers alike. We were a mixed group of 6 ages ranging from 13 to 65 and all really enjoyed the experience. Got the teenager in our group away from her iPad at home and made sure she got some fresh air for a change! Zero moaning from her. Excellent to walk around Windsor and see some different streets that we hadn’t seen before. Only thing we found was the time limit wasn’t quite long enough for us, we didn’t want to rush and so we couldn’t quite complete the challenge within the 90 minute time limit. Didn’t really matter to us as we just enjoyed the experience. Would also recommend having a rota for the iPad so everyone gets a chance to follow the map and solve the clues. Great value for money and we were advised another outdoor challenge is coming soon which we will definitely be taking part in. Thanks for a really great experience.
Written July 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ReviewerII
Chalfont St Peter, UK381 contributions
We did the Hidden temple room, two adults and three children and had a great time. We managed to escape the room with lots of help from Ginnie who was an excellent host and did seem to be genuinely watching us and helped us out a great deal, this hadn't been the case I suspect on our last visit. Onerall it was great fun. I have deducted one star because I do think it is incredibly expensive for a 1 hour activity.
Written September 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nezzisz
23 contributions
Friends
Kerri was hosting us, we had an amazing time with our friends. We did the Jewels Heist and had so much fun! Clues were timed very well and clear without giving too much away.

*Slow Maths team 😊
Written December 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Julie Cook
Reading, UK1 contribution
Family
Really great experience! Loved the room we did and managed to get out with 2 mins to spare!
Host ‘Elliot’ was really helpful and professional.
You get 10% off your first time if you sign up to their email newsletter.
Try to book via phone as if you book via their website you get charged an admin fee which isn’t great.
Written December 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello, Thank you for leaving a review! We are so pleased to heat that you enjoyed your experience with us and even better that you managed to escape! Also If you keep an eye on our social media we often have offers on there too (: Hope to see you soon.
Written January 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Escape Experience Windsor - All You Need to Know BEFORE You Go

Frequently Asked Questions about Escape Experience Windsor

Escape Experience Windsor is open:
  • Mon - Fri 9:00 AM - 8:00 PM
  • Sat - Sun 10:00 AM - 8:00 PM


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