TOA Taxis Ltd

TOA Taxis Ltd, Birmingham: Address, Phone Number, TOA Taxis Ltd Reviews: 3/5

TOA Taxis Ltd
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3.0
40 reviews
Excellent
16
Very good
1
Average
2
Poor
1
Terrible
20

Simon
1 contribution
Return ordered not arrived
Oct 2021 • Solo
I booked a wheelchair taxi for my mom, I made sure that I booked a return at 2pm by 2.30 taxi hadn't arrived. When I called TOA I was told that they were trying to get one but couldn't tell me when. This left my vulnerable disabled mom waiting. The service is appalling. I won't be using them again.
Written October 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Reena M
2 contributions
Not the best taxi service you pay a premium the journey was about 29.00 extra to what we was quoted.i would not use again at all
Sep 2021 • Business
extra got charged extra £30 not the best service quite expensive for what the taxi service has to offer unfortunately I will not be able to recommend as the price was just way too much for the little journey we had overall three stars out of five
Written September 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mike
2 contributions
Worst taxi experience ever
Aug 2021 • Couples
Told me the road on Google maps wasn't an address. Told me I was telling him to drive into a ditch. Id walked along the route earlier that day. Just so happens the "alternative" route is twice as long.

Charged me 30% more than same taxi company the previous night who also took the longer route without me realising at the time. I was called a cheapskate when I told him that.

Clearly taking advantage of people not from the area visiting the NEC.

Avoid like the plague, get yourself an uber.
Written August 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dawn F
1 contribution
At last - a dog-friendly taxi service
May 2021
For years I've struggled to find taxi companies that will accept small dogs on a journey. In the early hours of Saturday morning I had to rush my dog to the emergency vet. I phoned TOA and explained I had dog with me. They dispatched a taxi very quickly and the driver was lovely - said it was no problem to carry animals. He was very friendly and expressed concern that my dog was ill. Thank you for such excellent service at a very frightening and stressful time, I will definitely be using TOA again.
Written May 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Judy R
1 contribution
Awful service. Incompetent, uncaring and dishonest. Avoid at all costs
May 2021
This is the email of complaint I sent to this disgracefully bad taxi service. I’m still waiting for a reply:

I can’t believe how badly you let me down today. I booked a wheelchair taxi two days ago to take my 93year old mother and I to Solihull Hospital at 1.45pm for an urgent appointment. She is very ill and infirm.

At 1.30 I rang you to check all was on schedule, only to be told the taxi wouldn’t be arriving, as there were ‘none in the area’.

Why did you take the booking if you weren’t sure you’d be able to honour it? And why didn’t you let me know earlier that there might be a problem, so I could make other arrangements to get my mum to hospital?

In the end, I had to struggle there on foot with the wheelchair and we were very late for the appointment. I’m disgusted by your poor service and look forward to hearing your response.
Written May 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Roger E
3 contributions
Brilliant customer service
Feb 2021 • Couples
Brilliant customer service from making initial booking, taxi driver and then booking return. The taxi driver was very pleasent & got out of taxi to show exactly the entrance. Our experience was brilliant not the first time used TOA always excellent customer service, brilliant and thank you as made journey relaxing and pleasent.
Written February 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Adam A
5 contributions
Pleasant expereince in 6 seater
Aug 2020 • Family
Im in electric wheelchair and get around easily these cabs are life line for me and my family definately take virus seriously with screen and mask I have to say i am overall very happy with drivers and vehicles.
Written September 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

alex d
Birmingham, UK571 contributions
Top Taxi's !
Aug 2020
I don't drive but I travel a lot. And I love TOA!
A non-profit company (TOA stands for Taxi Owners Association) , are the only taxi's that are able to transport , lawfully, people with disabilities in wheelchairs.
The best drivers and the best taxi's!
Written August 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Vandasin
8 contributions
Perfect holiday travelling
Aug 2020 • Family
Used T.O.A. to take our family of 4 from Birmingham to St Ives and back for a week’s holiday. Smooth easy journeys, courteous, caring drivers. A perfect beginning and end to our holiday. Thank you
Written August 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Meenu K
1 contribution
Straight forward
Jun 2020 • Family
Glass screen between me and driver no virus being passed on great new vehicle used in moving loads of space.
Written June 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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