Having booked over the phone specifying I wanted to pay by card or get a taxi with a card machine, i was informed on its arrival that its £10 minimum. The journey was ~£6. Ridiculous

All my taxis so far have been on time and at the right place. I even booked one taxi via the app put asap they were there in 2min on a Saturday night! All offered to help me in and out the car. My only criticism is if you pay by card in advance you can’t cancel the journey once you booked it

extra got charged extra £30 not the best service quite expensive for what the taxi service has to offer unfortunately I will not be able to recommend as the price was just way too much for the little journey we had overall three stars out of five

Booked about 2 weeks in advance to take a wheelchair passenger out for a special occasion. Passenger has to be transported in a wheelchair. Two previous bookings had worked well and drivers been great. On this occasion I called to confirm booking in morning and was told they will arrive “as close to to the booking time as possible” I wasn’t too concerned as I presumed may be a few mins early or late. I called after about 5mins of it not turning up to enquire estimated arrival time as we had a restaurant booking. Was told there were no taxis in the area and they would call me back in 5-10mins to see what they could do! They did call back and told me it would be about 20min. All in all 40min later than booked. They make no apology…apparently they can’t guarantee a time, just “as close to the booked time as possible” this is their standard phrase and appears to them to be a perfectly reasonable way of running a business…needless to say we won’t be booking with them again unless the time we need it for is not important. Suffice to say I hastily cancelled a taxi I had booked to take us to the airport!!

I got 2 taxis whilst staying in Birmingham and both proved to be not only professional but my last taxi back to the train station made my day. We had amazing banter and he actually sung to me so I gave him a tip (I work in the music industry so this was ultimately delightful). Fast and efficient service and both drivers even opened the door for me which I thought brought a special touch.

Told me the road on Google maps wasn't an address. Told me I was telling him to drive into a ditch. Id walked along the route earlier that day. Just so happens the "alternative" route is twice as long. Charged me 30% more than same taxi company the previous night who also took the longer route without me realising at the time. I was called a cheapskate when I told him that. Clearly taking advantage of people not from the area visiting the NEC. Avoid like the plague, get yourself an uber.

Eunice storm meant we couldn’t get a train back home from our hotel in Shrewsbury today. Phoned TOA and a taxi arrived in good time to get us back to Birmingham Road conditions were terrible but the driver was friendly and efficient in getting us back home. Would thoroughly recommend this service

If I could give zero I would. I booked a taxi to pick us up, I gave an hour and a half notice and still no car turned up and I wasn’t notified that they couldn’t got a driver. They just didn’t want to pick us up because they didn’t like the location! They’d rather leave me and my young child freezing in the cold sleeting rain ( -1 degrees) Use Uber instead

I booked a taxi via the app. The driver turned up early, didn’t notify me that he’d arrived and then left. I had to book another and was then late to my event. To add insult to injury I was charged a “cancellation fee”. I emailed to complain, received no response. I phoned and was told the driver had texted me (he did not). They refused to waive the charge. I don’t mind the error, these things happen. It was the subsequent poor customer service that really bothers me.

Booked a wheelchair access taxi for a student and member of staff to attend/return from a school sporting event 3 weeks in advance. Booking confirmations received via email. The outward taxi turned up but the return journey taxi did not. When TOA were contacted we were told the taxi driver said he won't be coming as he is too far away! This left the student and staff member stranded at the venue. We had to find an alternative at short notice which isn't easy when you are requiring wheelchair access transport at school finishing times as they are already booked for school to home journeys. Disgusting that they took the booking but then think it's acceptable to cancel without notification.