The Mailbox
8:00 AM - 7:00 PM
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 7:00 PM
Sunday
8:00 AM - 5:00 PM
About
Mailbox opened in 1998 and was the redevelopment of the former Royal Mail sorting office in Birmingham City Centre. It is one of the UK’s largest mixed-use building incorporating retail, leisure, offices and residential in a well managed, security patrolled complex of the highest quality. The tenants include Malmaison and AC Hotels, the BBC Midlands headquarters, luxury retailers including Harvey Nichols, and a range of restaurants and bars. As Birmingham’s premier shopping and lifestyle destination the Mailbox is the ultimate location for designer shopping in the Midlands with international brands as well as chic salons & spas in one central Birmingham location.
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Tours & experiences
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Top ways to experience The Mailbox and nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles211 reviews
Excellent
74
Very good
73
Average
40
Poor
15
Terrible
10

Markus
Barry, UK42 contributions
5.0 of 5 bubbles
May 2024 • Solo
Wow! Wow! Wow! What an absolutely incredible place, stay, eat, drink, party & sleep…
A stunning development filled with restaurants, bars, working spaces and of course BBC Birmingham all while lining the canal showing their stunning reflections.
Marco Pierre White, Zizzi, Côte, Miller & Carter as well as many bars also….. oh, and the Everyman cinema is here also!
Onsite parking, and of course the AC Hotel by Marriott just leave you to have the most amazing weekend with friends over drinks & food and the reflections of canal…. Amazing atmosphere every night of the week!
Stayed at AC Wednesday 15th May, it was like I was in Soho on the weekend! Electric atmosphere
Written May 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

F B
Birmingham, UK107 contributions
5.0 of 5 bubbles
Apr 2024 • Friends
Nice place to visit,plenty of shops and restaurants,beautiful canals and barges.
visited a restaurant Al Bayt does brunch ,Arabic coffee and desserts.
Had a full English breakfast 2 eggs,2 hash browns,2lamb sausages, premium turkey rashers, mushrooms, tomato,beans,sourdough toast
Toasted sourdough,spiced avocado, grilled beetroot,hummus,pickled red onion,cherry tomatoes.
orange juice and chai latte
its all freshly prepared and a friendly service.
Its a small place,middle Eastern flavours well worth a visit.
They do a middle Eastern platter for breakfast as well. Also cater for vegan.
Also do hot and cold drinks, mocktails, milkshakes and soft drinks.
Its busy could do with more seating, Can take a walk along the canal watch the barges.
Written May 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Uncle Badger
The Royal Town of Sutton Coldfield, UK508 contributions
2.0 of 5 bubbles
Mar 2024 • Solo
Total mishmash of chain restaurants and random, supposedly high end, shops.

The shopping level used to be so much better but almost all the original top brands have closed down, replaced with a bizarre mix of kitchen shops, cycling and something to do with teeth. Gieves & Hawkes and Harvey Nichols are incongruous amongst it all.

I know it’s a tough environment and places have to fill units as best they can but it has left The Mailbox as a confusing experience.
Written March 13, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SPH_
Wordsley, UK45 contributions
2.0 of 5 bubbles
Mar 2022 • Friends
Building honestly looks great and is really clean but there’s nothing of interest in here aside from a few eateries. Feels like one of those ‘Boutique malls’ in a Mediterranean country that’s always empty.
Plus, in 2022 who is even shopping at Harvey Nichols? More money than sense some folk…
Written March 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Warby
Bicester, UK3,634 contributions
5.0 of 5 bubbles
Aug 2021
Much better when the weather is nice but still plenty to do and see. Just walking around, shops nearby or some food and drink. Close to the centre, transport links and easy parking
Written August 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kms
Western Ireland, Ireland27 contributions
4.0 of 5 bubbles
Sep 2019 • Friends
Recently ate here with colleague after a attending a conference nearby.

Restaurant was busy but we got a table straight away. Food was tasty and unfussy and very good. Service was excellent.

Prices average. Will come back for more.
Written September 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ramtravellers
Derby, UK32 contributions
2.0 of 5 bubbles
May 2019 • Family
Location approx 10 minute walk to Arena. Prebooked but had to email them 4 times to get instructions. They blamed my email but receipt arrived promptly. As expected the barcode on exit did not work. Took 25 minutes to exit having to call for help at the machine and again at the barrier, Although the carpark itself was fine but expensive the booking process snd exit was dire! Would not use again, once bitten etc..
Written May 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MLGeogLeics
Wigston, UK1,118 contributions
4.0 of 5 bubbles
Apr 2018
Having visited this area over the years, seeing the Mailbox rise from an old industrial site is a great example of regeneration to improve the aesthetic quality of an inner city area. Interesting as part of a waterside walk through the city, with a range of places to eat and drink as well.
Written February 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ben A
Southampton, UK14 contributions
1.0 of 5 bubbles
Feb 2019 • Couples
Popped into the Hugo boss store with the intention of purchasing a couple of garments, the girl in the shop followed us around like we were going steel something, I have never felt so uncomfortable in a shop and left without purchasing anything, I went to selfridges and spent some money there instead, a far better service from a far better shop! Let’s hope she isn’t on commission as she will go hungry.
Written February 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Said N
Lincoln, England, United Kingdom21 contributions
5.0 of 5 bubbles
Oct 2018 • Family
High quality shopping and great restaurant's bar's night life etc. Very clean and secure area lots of helpful staff around.
Written October 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The Mailbox - All You Need to Know BEFORE You Go (2024)

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