StarCity Centre

StarCity Centre, Birmingham: Hours, Address, StarCity Centre Reviews: 3/5

StarCity Centre
3
Game & Entertainment Centers
12:00 AM - 12:00 AM
Monday
12:00 AM - 12:00 AM
Tuesday
12:00 AM - 12:00 AM
Wednesday
12:00 AM - 12:00 AM
Thursday
12:00 AM - 12:00 AM
Friday
12:00 AM - 12:00 AM
Saturday
12:00 AM - 12:00 AM
Sunday
12:00 AM - 12:00 AM

Tours and Tickets

Popular mentions

3.0
215 reviews
Excellent
45
Very good
42
Average
34
Poor
32
Terrible
62

Sarah Jayne M
1 contribution
Dreadful
Jun 2021 • Couples
Absolutely horrendous!!! No one wears masks and no one is challenged. I would AVOID if I was you. The staff do not care. The place was heaving and hardly anyone apart from me and my friend had masks on. Very dangerous and against the law! No wonder the infection rate is going back up!
Written June 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Khadijaosman
1 contribution
Disgusting very incompetent staff management included
Jun 2021 • Family
Worse experience I had ever, I let my children go ahead of me to the food stall (popcorn) queue, whilst I was buying our tickets hence our movie had already started, apparently the kids cut off the queue which I wasn’t aware, I was informed of so later on and I apologised, but there where two members of staff at the till with a behaviour absolutely disgusting, definitely not qualified to work in customer service, as they lack of people skills nor manners, I asked to speak to a manager to express my wish on filling a formal complain, but they where no help at all I asked for their name or badge numbers to be able to specify my complain to those particular members of staff, therefore I had no issue with any one else… the supposed managers refused to provide any of this information, claiming it was Data protection procedure… those particular members of staff where shouting and daring me in front of my young children. And the management did not step in to deescalate the situation or even remove the member of staff whom was verbally aggressive an really intimidating to my children.
Written June 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Amber
1 contribution
WORST CINEMA EXPERIENCE EVER!
Jun 2021 • Family
Went to Vue Cinema and was absolutely appalled at the service. I went in and not only was there not much staff available but they claim to check for ID to a 15 movie but did not check and let us in. But then, when the movie had started, they came in and demanded us to leave as we did not have ID to prove our age even though they let us to begin with. Not only this, but for me to travel 45 minutes on my day off in sweltering heat to then only be let in by a member of staff then dragged out is disgustingly bad service and completely disorganised. Will NOT be visiting again and definitely DONT recommend anyone visiting here EVER!!!!
Written June 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

goldstarway
birmingham8 contributions
Very Few People Wearing Masks - Appalling
May 2021
Well been to this cinema many times before, but last night I was shocked, never been in such a Covid unsafe environment in all my life, the car park was rammed so loads of people there but very, very few wearing a mask, a few white people wearing a mask but not many people otherwise. Cinema staff (what staff there was) just turned a blind eye to it, no staff standing at the doorway, checking people are wearing masks, I was pretty appalled really and didn't feel safe whatsoever. Nobody seemed to bother using the disinfection stations for their hands either.
Written May 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anna
7 contributions
Good place but the manager of the cocktail bar needs lessons on customer service
May 2021 • Couples
The place is fantastic couldn’t fault it however the manager in the cocktail bar Ben has no customer service skills, and was really rude. After making a mistake he failed to hold a conversation to resolve this and resulted to shouting at his staff instead the cocktail machine wasn’t working properly as stated by him and staff we brought one round that was fine with the 2 for 8 offer we brought 4 they was fine however the next round we only received two that didn’t taste the same and the other too wasn’t the drinks we had ordered as a nice gesture the lovely blonde lady at bar gave us 3 after shots for waiting for the machine too work properly for the other two drinks we had ordered, after a few attempts of the drinks not coming out as ordered not tasting properly due to the machine we asked can we have a refund as we wanted to go and enjoy the rest of our night so Ben the so called manager came over and told us we had two free round which was not the case I shown him my receipt for the first round and the lady who took the order for the second came and took the glasses away and took the other orders he was totally wrong even though his staff had told him this. After promising a refund we waited 20 mins he was then changing the change in the change machine I kindly spoke to him again saying he was wrong and he could easily check the cameras too confirm this he told me too leave lucky the bouncer Arron came over and told us that he would take the details and check the cctv because he had seen we had brought them
And he told us we don’t need too leave, I’ve never met a manger so rude the customer is always right but we was right and instead of doing the decent thing and checking the cameras he refused because he didn’t want to be proven wrong. So happy the the bouncer will do this and I will be making a full complaint lovely place lovely people but was ruined by the so called manager with no people skills what so ever. Think such a shame that after a rough year you finally go out and get treated like this also how he shouted at one of the staff for giving us a shot as a gesture for the Wait and inconvenience he shouted and her rather then sort the problem or the machine. Also if staff know the cocktail machine is playing up they shouldn’t be taken payment I will be looking forward too the cameras being checked doubt there will be any apology but has put me
Off going again and our friends such a shame
As it’s a very nice place but manager is very unprofessional and quite lazy and rude.
Written May 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Leigh M
Birmingham, UK2 contributions
Crooks
Oct 2020
Star City has always had problems with youths carry weapons and running round like there gangsters but to make things worse they now use TCM Total Carpark Management Limited to rip people off, if your car wheels are not within the parking bays even when the car park is empty you will receive a £100 fine (it should be £40 but the parking attendants photograph the fine on your windscreen and then remove it) and six weeks later a fine comes through the post for £100 plus its too late to check Star Citys CCTV as footage is removed after 28 days, I will never go to Star City again, I don't know what the management team are thinking when they employed these crooks !
Written December 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

conna
1 contribution
Bad
Oct 2020 • Friends
The staff were rude no manners.the lady Marlene that works here was rude and abrupt and has no etiquette and customer service skills. As an ex customer service worker I expect customer service standers to be higher since they are a 1 star establishment I expect them to try harder to please their customers to try and get more but as I have witnessed today that is not the case. Me and my friend are not Karen’s I don’t usually leave reviews I face this is my first ever one due to the fact that she was rude and had no manners I thought this was the place to go to. The other people were decent and helpful when I brought this incident to their attention and tried to resolve it. But I doubt anything will be done to this individual. Thank you for reading :)
Written October 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CWD360
Manchester, UK65 contributions
Free parking for Aston Villa games
Jan 2020
Not to far from Villa Park 35 mins walk, parked there when travelling to the game for a Man City away trip. We did eat in one of the eateries but you could park there for free and not eat at one of the restaurants.
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chrissy B
Chippenham72 contributions
crap !!
Feb 2020 • Couples
place is full of foreigners kids who think they are wannabe gangters who properly pull a knife out at you the McDonald's were they all hang out
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jenny H
15 contributions
Extreme penalty parking charges.
Jan 2020 • Family
I did park inappropriately and I was given a penalty notice. I don’t have any dispute over that. However this is a privately run car park and it is blatant profiteering to charge £100 for forgetting to display my disabled badge the right way up. Not only that, the reduction for print payment only £40.
Star City management have chosen a poor company to represent them in the their front of house.
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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