Overall this experience was very lovely which is why I’ve given this 4/5. But.. My main critic would be that this was soooooo rushed. So much so that one family requested to have their food wrapped and taken home because we were not given enough time to eat. We were advised to arrive ten minutes early at 8.50. At 9 we had an elf come to the shutters of a closed store telling us they didn’t know how to open up. We were seated at 9.10 in Fumo (which was decorated festively). So far ten minutes lost and 20 minutes of unnecessary standing around waiting. We were offered basic tea or coffee which was served cold. I requested another and was given tea instead of coffee. The server ran off so fast I couldn’t alert them. Once I got someone to come over they tipped the tea over the table and (without mopping it up) put a fresh cup down of yet again cold coffee. This is 3 times! This is supposed to be a high end place and a server can’t clean up spills or even achieve HOT coffee. Gregg’s can manage this! We then had to eat 3 courses and finish drinks within 45 mins whilst also having entertainment interruptions. So we got first course at 9.15. Third course served at 9.50. Within ten minutes we were asked to go downstairs for Santa’s story. Food was left uneaten no coffee was had (no apple juice was seen either just orange as suggested on the menu). The entertainment was lovely overall but given the time frame it placed a lot of limitations on everything. I didn’t want to complain or we would have missed out on things and I didn’t want to spoil the experience for our daughter but for paying over £100 for this there is definitely room for improvements.

Went to the store to shop for make up and very grateful for the service Nafisa provided. I explained I had a bold blue/violet outfit with antique silver sequence and she guided me on best lipstick and liner plus eye make up. She explained how to create a smoky eyes . Thanks to Nafisa for helping me to complete my whole look. Excellent service would highly recommend Nars counter. The staff are brilliant.

We had the best experience at the Gucci Beauty counter with Paulina. She was very accommodating and made our experience 100x better. Gucci Beauty now have a free engraving option with purchases! Perfect for gifting😍 great experience and will be back again soon!

I just wanted to say a huge thank you to all the wonderful staff at NARS @ Selfridges in Birmingham. We went on Sunday 2/6/24 it was my sisters birthday and they made her feel really special. My sisters and my niece travelled from far, my daughter and myself were local. We were all greeted with a smile it didn’t feel like it was a chore for them. The beautiful, professional, kind and understanding Vanessa helped me choose the right foundation and primer. She was so patient and listened which usually a lot of people find hard to do. She asked me my issues and what outcome I would like. I literally felt like crying as o had such a bad experience at anothet counter. I explained my health and medication to Vanessa and she very nicely explained everything in detail to me. We discussed skin care so that Vanessa can understand my skin so that she can suggest the right foundation and primer. Vanessa is an excellent asset to your team. All the staff worked as a team. The team morale was exceptional and customers can pick that up. They were very kind and polite. Having this first class service makes my family and myself want to go again. She really lifted my self esteem. Vanessa also was so helpful when she was attending to my sister didn’t rush her though it was coming back up to closing time. Vanessa went above and beyond the call of duty. May I add that Dylan and Olivia again excellent customer service they provided to my sister, my daughter and my niece. So informative and again very patient. Jas was also very helpful and the other staff also very good but I didn’t get there names. Vanessa, Dylan and Olivia were not phased at all that there was a group of five and treated all as an individual. They did not rush us. We all left with big smiles and our self esteem boosted especially mine. They all deserve a treat or a bonus. We definitely will be going back. We were still discussing the first class service we received later that evening at dinner.