Selfridges

Selfridges, Birmingham: Hours, Address, Selfridges Reviews: 4/5

Speciality & Gift Shops • Architectural Buildings • Flea & Street Markets
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10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
11:00 AM - 5:30 PM
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Top ways to experience Selfridges and nearby attractions

The area
Address
Neighborhood: Ladywood
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
817 reviews
Excellent
373
Very good
265
Average
100
Poor
36
Terrible
43

Jasmine G
6 contributions
Friends
I had a great experience with Toby on the Sisley counter, a very charming, knowledgable and welcoming young man with positive energy and a friendly demeanour. A very refreshing change compared to the usual quality of service at the Bullring branch. He made recommendations to my mother and I that were tailored to our individual preferences and image. He also helpfully provided ribbons to test each fragrance. He introduced the range of products very informatively and in a non-aggressive way. I’m taken by his first recommendation Eau de Soir, which is definitely on my radar for spring, an elegant chypre.
Written March 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for taking the time to write your review. We're thrilled to hear about your service in store with Toby. Thanks, Matt
Written March 15, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Rhianne S
1 contribution
Family
Had the most amazing experience at the MAC Cosmetics counter yesterday, I was accompanied by my mum and a friend. Jack, was so helpful and I really appreciate his knowledge in helping me to find the perfect shade of foundation which is often very difficult. I really hope he sees this because he truly deserves to see that his wonderful customer service has not gone unnoticed. Thankyou so much!
Written April 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for your review. We are so happy to hear your lovely feedback about your experience with Jack at our MAC counter. We will pass on your comments to the relevant team. We look forward to welcoming you back soon! Thank you, Maria
Written April 30, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

OLLY
Hereford, UK4 contributions
Solo
I very much recommend visiting Selfridges Birmingham if you are in the area. It has a large selection of menswear, womenswear, jewellery and watches and a foodhall. The store itself is very spacious, it consists of four floors. I have only shopped menswear / accessories, but from my experience there is a very large selection of designer, high end and streetwear brands. Anything from Gucci to Dior, or Bape to Off White. The offspring in store also gives a selection of trainers from Nike to Jordan, etc. There is also a section for shoes that aren’t trainers too. There are very impressive displays and the staff are always nearby if you have and questions, but never in your face. The staff team are all very professional and friendly from till assistants to security guards. There are also hand sanitiser stations available and it is perfectly wheelchair accessible with lifts. Overall I highly recommend Selfridges Birmingham, it is worth visiting and there is definitely something for everyone there.
Written August 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for your review. We're delighted to hear that you enjoyed your recent visit to our Birmingham store. We hope you found something you loved and we hope to see you again soon! Thanks, Kieran
Written August 9, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Chris B
10 contributions
In the changing room trying something on my granddaughter and a male assistant walked in. Not at all happy about a man in a female changing area; particularly when children are likely to be in there. Besides that the building is just hideous. The cladding on the outside looks like a dirty giant golf ball but what concerns me is if it is fireproof. My friend lives in a flat that went up at the same time this was built and has a similar type of cladding on the building....he now has to pay £30,000 along with all the other residents to replace it. I also find Selfridges very restricted in variety and for more expensive than it used to be - must be the high rents!
Written March 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Chris, Thank you for your review. We're very sorry to hear about your experiences. Please drop us an email at customerservices@selfridges.com with the subject FAO SOCIAL, or message us on Facebook, Twitter, or Instagram if you'd like to discuss this further. Thank you, Maria
Written March 22, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Blaine W
2 contributions
Couples
The security guard, seemingly of African descent, middle aged and tall has persistently harassed me every time I enter the bullring selfridges store. He circles around me, making suggestive facial expressions and trying to force aggressive eye contact. I have reported this to selfridges numerous times and they refuse to address this intimidating abs bullying behaviour. It’s completely unacceptable and reflective of the poor behaviour standards and terrible customer service levels. This occurred again on 05/02/22 around 16.20 on floor 3.
Written February 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bethan R
Cardiff, UK2 contributions
Friends
I have never felt such disrespect as a customer as I’ve felt in here. From the minute we walked in we were judged on our appearance by the bat tender. We had to ask for a menu 3 times for his response to be “are you ok?”. We then had to ask for the bill twice but was ignored and then had to ask another member of staff. The bill was then brought over with a service charge included, we all paid for our drinks separately. I was presented with the card machine as I was last to pay with the service charge included, which I then told the bartender I did not want to pay it as the level of service we received wasn’t worth paying for. I was then told “well you should’ve told me that before I brought the bill” to which I replied “ we weren’t aware of a service charge” he then continued to argue with me on the fact I hadn’t pre-warned him I didn’t want to pay the charge (that we weren’t aware of). He then started discussing with a colleague in a foreign language to which I told them if they have something to discuss please could I be involved, I was then told “are you calling me rude”. The whole experience was such a disappointment where I would just like to pre-warn anyone if you don’t look like you have money then you’ll be treated with disrespect.
Written February 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Bethan, Thank you for your review. We're very sorry to hear about your experiences. Please drop us an email at customerservices@selfridges.com with the subject FAO SOCIAL, or message us on Facebook, Twitter, or Instagram if you'd like to discuss this further. Thank you, Maria
Written March 3, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Ellwood1972
Wolverhampton, UK316 contributions
Couples
Visited prior to the latest changes in covid and disappointed to say the least.

Whilst the shop itself appeared clean over 50% of the staff on the mens floor that should be wearing masks were using them as chinstraps. This effectively makes the mask ineffective.

Needs management to be undertaking spot checks.
Written May 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there. Thank you for your review. We are sorry to hear that this occurred during your visit and we would love to look into the matter further. Please sent us an email to customerservices@selfridges.com with the title FAO Social, and we will be happy to discuss this with you further. Thank you, Matt
Written May 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Hayley89Shaw
Wolverhampton, UK5 contributions
Family
Absolutely disgusting service received at this branch! This experience has left me absolutely livid.

Unfortunately, my daughter had lost her receipt but only needed to simply change the size of an item she purchased last week. The labels were untouched and still in the original bag. The sales staff were extremely abrupt and completely unhelpful. The supervisor then came over and offered no help or assistance.

The supervisor began to yell at me, to the point that I had to ask her to calm down, as I was in presence of my 12 year old daughter. As I left the store, she rudely exclaimed "bye bye" and waved at me. I think your staff need a little more training in regards to customer service.
Written April 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for your review. We're very sorry to hear about your experiences. Please drop us an email at customerservices@selfridges.com with the subject FAO SOCIAL, or message us on Facebook, Twitter, or Instagram if you'd like to discuss this further. Thank you, Maria
Written April 14, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Zahida A
1 contribution
Solo
I was looking for a tinted moisturiser and came across the Lancôme counter at Selfridges Birmingham. Since I have facial eczema I’m prone to allergic reactions and only use the body shop skin care products. Aneesa the shop assistant at the Lancôme counter was simply amazing!! Not only did she understand eczema skin and the problems associated with it she had great in depth knowledge about the Lancôme products.
During the consultation Aneesa advised a new skin care regime for my very dry skin and a new makeup regime to combat the pigmentation on my face.
I purchased the hyponase mascara (wow) and the bi facial makeup remover.
I also trialled The youth activating serum and eye cream, my skin is so smooth and visibly hydrated 16 hours later. I usually have to moisturise my face every few hours. I need to purchase these two products now, they are absolute game changers. Thank-you Aneesa.
Written December 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Zahida, Thank you for your review. We're so glad to hear that you had a good experience while visiting our Lancome counter. We'll be sure to pass your feedback over and make sure Aneesa gets the recognition she deserves. We look forward to see you again soon! Thanks, Maria
Written December 4, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Newinnman
Pontypool, UK592 contributions
Couples
It’s still a nice store split across 4 levels, but doesn’t have the same product and services offering that they have in London or Manchester.

On the ground floor are a couple eateries, ie Pret, Lola’s cakes a few burger joints, a couple of Asian, and food stalls selling some unusual ingredients.

On the fourth floor you can find Tiffany’s, Louboutin, Jimmy Choo, Kurt Geiger plus many more with their own separate personal shopping service and area.

A nice shopping area that is a massive and unrecognisable change to the Bull Ring that I remember during the 1990’s.

No more curry patties or saveloy and chips being served here
Written February 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi there, Thank you for your review. We're glad you like the shopping area within the Birmingham store. We'll be sure to pass your feedback along to the store. Thank you, Georgia
Written February 3, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Selfridges

Selfridges is open:
  • Sun - Sun 11:00 AM - 5:30 PM
  • Mon - Wed 10:00 AM - 8:00 PM
  • Thu - Thu 10:00 AM - 9:00 PM
  • Fri - Fri 10:00 AM - 8:00 PM
  • Sat - Sat 9:00 AM - 8:00 PM
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