Santai Spa

Santai Spa, Birmingham: Hours, Address, Santai Spa Reviews: 4.5/5

7:00 AM - 10:00 PM
Monday
7:00 AM - 10:00 PM
Tuesday
7:00 AM - 10:00 PM
Wednesday
7:00 AM - 10:00 PM
Thursday
7:00 AM - 10:00 PM
Friday
7:00 AM - 10:00 PM
Saturday
7:00 AM - 10:00 PM
Sunday
7:00 AM - 10:00 PM
About
Indulge in luxury, with a tailored selection of luxury spa packages, spa, and medispa treatments all designed to keep you at your best.Santai Spa is equipped with state of the art relaxation and wellness facilities, from our state of the art gym through to our pool area with outdoor hot tub, whether you're looking to relax or rejuvenate, Santai Spa will leave you looking and feeling your best. Over 18's only. Located on the Second Floor of Resorts World Birmingham.
Suggested duration
1-2 hours
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tours and Tickets
Popular mentions

4.5
261 reviews
Excellent
180
Very good
29
Average
26
Poor
11
Terrible
15

mazzash
London, UK43 contributions
Pregnancy massage
Jun 2021 • Couples
Sian provided the best pregnancy massage I've had so far! It was professional and relaxing. Had a pregnancy pillow and bolsters for legs whilst on my side. I got this as a birthday surprise from my partner - this was just the ticket ! Great ambience, reassurance given by Sian throughout just a great relaxing massage in my third trimester! I would recommend!
Written June 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you enjoyed your massage and we'll be sure to pass on your kind words to Sian and the team. We look forward to welcoming you again soon.
Written June 14, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shan N
1 contribution
Best gym/spa
May 2021 • Couples
Another amazing day at the gym and spa as always. Charlotte, Renata and Rico are amazing always make us feel welcome and comfortable, they check regularly everything’s okay always offer us drinks and if there’s ever any problems they see to them immediately not that there ever is the hole experience is just wonderful everytime no fault.
Written May 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you enjoyed your visit and we'll be sure to pass on your kind words to Charlotte, Renata, Rico and the team. We look forward to welcoming you again soon.
Written May 10, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Louise H
Leamington Spa, UK2 contributions
The Best Spa... EVER!!!
Apr 2021
This was our second visit the first in October 2020 and then our second in April 2021. We had dreamed about re-visiting the entity of lockdown after having such an incredible first overnight stay with use of the spa in 2020.
And oh my the second trip was even better than the first!!! We LOVE this place! The staff are always overly friendly and super lovely, the Spa facilities itself are always quiet and not over packed which is perfect and the social distancing measures- and safety of the spa is brilliant. Honestly can not recommend this place enough and cant wait to come back soon!
Written April 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave such a lovely review Louise. We're really happy to hear that you enjoyed your visit and we'll be sure to pass on your kind words to the team. We look forward to welcoming you again soon.
Written April 19, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ldgp14
Walsall, UK2,417 contributions
Brilliant and Covid secure
Dec 2020 • Couples
We visited Santai Spa on a bank holiday for the 3 hour access to the facilities. Due to covid restrictions we were 2 of a very limited number of people there meaning we could really relax in the jacuzzi and on the mosaic hot beds. We were given an alloted time in the sauna and steam room so only we were in there. Genuinely one of the most relaxing spas I have been to, great value!
Written December 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave a review. We're delighted to hear that you found our facilities great and relaxing. We hope to welcome you again in the near future.
Written December 31, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GillUK
London4 contributions
Wonderful massage, relaxing experience
Mar 2020 • Friends
As a birthday treat I visited the spa. I was greeted by a friendly receptionist and was quickly shown where all the facilities were. My massage therapist was Kaitlan. She was friendly, professional and really really good at delivering a fantastic treatment. She instinctively knew where to apply pressure at at the end of the massage I felt like I was floating on a cloud!!! I’d highly recommend her and i’ll definitely be rebooking with her.
Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave a review Gillian. We're glad to hear that you enjoyed your massage with Kaitlan and felt like you were floating on a cloud! We look forward to welcoming you again in the future.
Written March 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Craig
1 contribution
Craig
Mar 2020 • Friends
Visited Santai Spa today, One word, EXCELLENT! The spa is impeccable. The service was absolutely amazing. A big thank you to the receptionist Charlie for showing us around, And the lovely cleaner who’s name I didn’t catch. Highly recommended. Will be back soon!
Written March 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks for the review Craig. We're delighted to hear that you found our facilities and the service you received to be excellent. We look forward to welcoming you again soon.
Written March 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Captain Ginga
Solihull, UK1 contribution
Fandabidozi!!!
Mar 2020 • Solo
I came here today to relax and unwind and left the Ferrero Rochers behind!!
Super cool lovely place and big shout to all the girls who make this place very special!
Charleyboy: Naughty but does good nails!
Tonyroma: If you give her chocolate she'll get you a free flannel!
Clairbear: Super straight hair and sensational service!
OurLisa: Old school raver still rockin the front desk!
Bossman: Lovely curly hair but better straight!
Charlene: Great hair bands from poundland and lovely curly teeth!

All in all what a team!!
Written March 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you so much for the fabulous and funny review. We're so pleased to hear you enjoy visiting us. We will pass this on to the team as we are sure it will make them all smile. We look forward to welcoming you again soon and don't forget the Ferrero Rochers.
Written March 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Aymee
1 contribution
Lovely spa and amazing treatments
Feb 2020 • Family
Visited the spa for my moms birthday.Had two treatments done by Kaitlin who was friendly and professional. I had a back massage and facial. I can honestly say the facial was the best Iv ever had! My skin was glowing. Highly recommend
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave a review. We're so glad to hear that the facial you received from Kaitlin was the best that you've ever had! We look forward to welcoming you again soon.
Written March 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

KatyandPeter
Atherstone, UK383 contributions
Excellent Spa and Views
Mar 2020 • Couples
I booked here for my husbands birthday. 3 hour package each. I had a hand and arm reviver but I think there are better choices, I just selected the wrong one.

My husband had the dry floatation experience but again really didn’t live up to much, again though just our choice. He also had a great back, neck and shoulder massage which he really enjoyed.

The facilities are good with an outdoor hot tub, hot stone beds, salt cave, sauna and good sized pool. There is a relaxation room to help you feel totally chilled out.

Great service throughout. Well Roth a treat.
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave a review. We're glad to hear that your husband had a great back, neck and shoulder massage and that you found the service to be great throughout. We look forward to welcoming you again soon.
Written March 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

helenallport66
walsall51 contributions
Mums 80th birthday
Feb 2020 • Friends
Overall we were disappointed. It is quite small and if there were more than 30 people in there it would be packed. Outside jacuzzi is nice but had to queue to get in it. We had an issue with someone using a mobile phone taking pictures and using facetime despite lots of signs saying no mobile phones. They were asked not to use the phone and they said no so I had to get a member of staff who did come and speak to them although after she had gone they continued. So that had not worked. I suggested in my feedback to them that they remind people on entry that there are no mobile phones.

Treatments were ok but had much better. The pedicure and manicures weren't that good just basically a nail paint on both. No attention to feet hands.

It was my mums 80th and we wanted it to be special but it wasnt.
Written March 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi there, thanks for choosing Santai Spa for your special occasion and we're sorry to hear that you were disappointed with some of your experience. We aim to provide an intimate, relaxing environment for all and so guest numbers are limited and phones are not permitted in the spa area. We value all of your feedback as this helps us to improve in the future, so we'll ensure this is passed on to the team and look at how we can ensure this rule is adhered to by our guests. If you'd like to discuss your experience further, please send a direct message via one of the Resorts World social media channels or email guestrelations@santaispa.co.uk. Thank you.
Written March 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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