Santai Spa
Santai Spa
4.5
7:00 AM - 10:00 PM
Monday
7:00 AM - 10:00 PM
Tuesday
7:00 AM - 10:00 PM
Wednesday
7:00 AM - 10:00 PM
Thursday
7:00 AM - 10:00 PM
Friday
7:00 AM - 10:00 PM
Saturday
7:00 AM - 10:00 PM
Sunday
7:00 AM - 10:00 PM
About
Indulge in luxury, with a tailored selection of luxury spa packages, spa, and medispa treatments all designed to keep you at your best.Santai Spa is equipped with state of the art relaxation and wellness facilities, from our state of the art gym through to our pool area with outdoor hot tub, whether you're looking to relax or rejuvenate, Santai Spa will leave you looking and feeling your best. Over 18's only. Located on the Second Floor of Resorts World Birmingham.
Duration: 1-2 hours
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See what travelers are saying
- Ruairi P4 contributionsSuper relaxingAmazing experience. My wife and I booked an experience day with treatments to treat her for the end of her maternity leave. We loved every minute from start to finish. The spa was so relaxing. Pool and jacuzzi were fantastic but our favourite part was the hot stone beds. The treatments were unforgettable and all staff were extremely accommodating, professional, friendly and really topped off the experience. Thoroughly recommend.Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you and your wife had a relaxing experience with us. We'll be sure to pass your kind words on to our team and we look forward to welcoming you both again soon.Written December 13, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Traveled as a coupleWritten December 6, 2023
- Reepesh PLeicester, United Kingdom5 contributionsLava stone spa massgae - Bell was legendaryI stayed over at the genting hotel and used the Santai spa facility. All staff were Friendly, welcoming and very helpful. Bell carried out my lava stone body massage and was absolutely exceptional. I have visited many spa facilities in different hotels who just “tap” your back however Bell was firm and I felt my knots being pushed. A genuine true massage was carried out. The room interior, setting and zen music helped me relax and nearly fell asleep asleep.Would highly recommend and a massive shout out to Bell.Thank you for the wonderful review. We're delighted to hear that you enjoyed your visit to us and thoroughly enjoyed your stone massage from Bell. We will pass all of your kind words on to her. We hope to welcome you back to Santai Spa again very soon.Written January 8, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2024Traveled soloWritten January 5, 2024
- Julie C5 contributionsExcellent first time visitFirst visit to the spa whilst my daughter was at a cheer competition in the arena. I was made to feel welcome and facilities explained. Choice of outdoor seating area and hot tub, hot stone beds, pool, sauna and steam room - free tea, coffee, water and juice in a lovely seating area. All in all a great experience, and with free parking too, with a validated ticket. Will definitely visit again.Thank you so much for the fabulous review. We're so pleased that you had a great time when you visited us recently. We hope you will come back and visit us again soon.Written June 11, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited June 2024Traveled soloWritten June 9, 2024
- Ally S4 contributionsCalming and special dayI celebrated my birthday here! The staff were so welcoming and warm with special thanks to Leanne who calmed me after I arrived later than I anticipated . My massage was just fantastic, I felt so uplifted . Thank you ! Just an all round beautiful day which ended with afternoon tea at Sky restaurant. Again, amazing staff. Thank you for making my day so memorable .We're delighted to hear you had a wonderful and relaxing time with us. We hope you will come back and visit us again very soon.Written July 26, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2024Traveled soloWritten July 25, 2024
- David M4 contributionsSantai Spa.I regularly frequent Santai Spa and it is a lovely relaxing venue with great facilities and wonderful staff. Rhea is amazing on reception along with Renee, Leanne and Mulahontis. Vicki is a professional and welcoming Manager and the place is immaculate thanks to Nilay,Noree and Erika. Rico offer amazing and great value personal training with his vast knowledge .Thank you for taking the time to leave us such a great review. We're delighted to hear you enjoyed your experience with us and look forward to welcoming you again soon.Written August 19, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2024Traveled soloWritten August 15, 2024
- Fiona R1 contributionLovely experience.Lovely experience. My fiancé booked this break away as a “Babymoon” it was lovely! Also the hotel is as lovely. I had a foot/leg massage by a kind lady called KIRTI. She did a fantastic job! Would most definitely recommend both hotel and spa.Thank you for taking the time to leave us such a great review. We're delighted to hear you enjoyed your experience with us and look forward to welcoming you again soon.Written August 20, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2024Traveled as a coupleWritten August 20, 2024
- Hay3451 contributionSpa is amazing!!!Me and my partner both went for the inner calm massage, and it was an absolutely amazing experience. Would highly recommend, and defiantly worth the £89 for 50mins. Thank you to both Isobel, and kirti. You made me and my partner feel really comfortable, and done an amazing job for both of us. We both feel fantastic! I will be returning at a later date. The spa facilities are great, free drinks when you are there, a great variety of things, swimming pool, jacuzzi, hot stone beds, sauna etc. Very clean, and smells absolutely gorgeous as soon as you enter the premises, and all the staff are lovely! Thank you.Thank you so much for taking the time to write us a review. We're so pleased you had a relaxing experience when you visited us recently. We will pass your fabulous feedback on to Isobel and Kirti as we are sure they will be delighted with your kind words. We look forward to welcoming you back again very soon.Written August 21, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2024Traveled as a coupleWritten August 20, 2024
- Stephen R2 contributionsAmazing Spa! Highly Recommend!Absolutely amazing experience!. Myself and my partner had a inner calm massage which lasts 50mins. Well worth the price as a whole experience from start to finish would highly recommend. It was my first time having a professional massage and just want too say thank you too Kirti & Isoabel very lovely and welcoming and made us feel really comfortable, will be returning for definite. Very welcoming at the reception and foyer smells amazing and a variety of spa facilities too chose from and free drinks for your duration their.Thank you so much for the fantastic review. We're so pleased you and your partner both had great experiences when you visited us recently and you thoroughly enjoyed your very first massage. We hope to welcome you both back again very soon.Written August 21, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2024Traveled as a coupleWritten August 20, 2024
- Anisha ALeicester, United Kingdom21 contributionsGreat place and atmosphereWe visited Gentings Hotel & Spa for the first time and we were Not disappointed , great rooms , comfortable , clean, complimentary drinks and snacks. Spa was quite busy when we arrived and was only able to do have a leg & foot massage . Isobel was very professional and friendly, she made me feel relaxed and helped me unwind. U would definitely recommend this place and will be coming back for sure☺️Thank you so much for the review. We're so pleased you had a good time when you visited us and enjoyed your massage from Isobel. We look forward to welcoming you back again very soon.Written August 21, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2024Traveled as a coupleWritten August 20, 2024
- Connor HDoncaster, United Kingdom24 contributionsFantastic experience, thank you!We booked for a full body massage and it was amazing. Nemuna was great, really understanding of the treatment and very knowledgeable with the after care advice. She was very caring and very professional. We are yet to go into the rest of the spa facilities but so far it’s been a great experience throughout.We're so pleased to hear that you had a great experience with us and enjoyed your massage from Nemuna. You really must try the rest of our fabulous facilities next time. We look forward to welcoming you again soon.Written August 27, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2024Traveled with friendsWritten August 26, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
355 reviews
Excellent
250
Very good
39
Average
28
Poor
16
Terrible
22
helenallport66
walsall67 contributions
Feb 2020 • Friends
Overall we were disappointed. It is quite small and if there were more than 30 people in there it would be packed. Outside jacuzzi is nice but had to queue to get in it. We had an issue with someone using a mobile phone taking pictures and using facetime despite lots of signs saying no mobile phones. They were asked not to use the phone and they said no so I had to get a member of staff who did come and speak to them although after she had gone they continued. So that had not worked. I suggested in my feedback to them that they remind people on entry that there are no mobile phones.
Treatments were ok but had much better. The pedicure and manicures weren't that good just basically a nail paint on both. No attention to feet hands.
It was my mums 80th and we wanted it to be special but it wasnt.
Treatments were ok but had much better. The pedicure and manicures weren't that good just basically a nail paint on both. No attention to feet hands.
It was my mums 80th and we wanted it to be special but it wasnt.
Written March 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, thanks for choosing Santai Spa for your special occasion and we're sorry to hear that you were disappointed with some of your experience. We aim to provide an intimate, relaxing environment for all and so guest numbers are limited and phones are not permitted in the spa area. We value all of your feedback as this helps us to improve in the future, so we'll ensure this is passed on to the team and look at how we can ensure this rule is adhered to by our guests. If you'd like to discuss your experience further, please send a direct message via one of the Resorts World social media channels or email guestrelations@santaispa.co.uk. Thank you.
Written March 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MLH13
1 contribution
Jul 2021 • Friends
Booked the spa package which included 3 hour visit to the spa and facilities, visited on a Saturday so expected it to be busier but hoped that as it was during COVID there would be a good level of social distancing but there wasn’t, spa was over filled as it is very small to begin with. Couldn’t get a lounger by the pool so ended up having to stand a lot of the time, went to use the jacuzzi and as it was 4 guests maximum it meant having to wait for others to finish with no where to go in the meantime. Other guests ruined the experience by being rude and arguing over the “queue” for the outdoor jacuzzi. Spa is very small, not worth the value we paid for the package. The spa is merged with general access from the gym so there was constant people in and out and did not get a chance to relax at all, I felt more stressed coming out when it was supposed to be a relaxing experience after not being able to get a seat and being confronted by other pool users. Had this booked for a while to meet with friends that I haven’t seen since before the pandemic and was very disappointed with our day at Santai spa.
Written July 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're very disappointed to hear that you didn't enjoy your visit to Santai Spa. Due to our current capacity restrictions, there may be a bit of a wait to enjoy certain areas of the spa during peak times. We're continuously working to ensure the best experience for our guests and your feedback will be passed on and looked into to see how we can improve in the future.
Written July 12, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
holymoly123
Oldbury, UK27 contributions
Sep 2021 • Friends
I visited with friends a booked for 3hrs including the dry flotation treatment. Firstly it’s a real stretch to call that a treatment. It’s basically a water bed in a bath & you’re left alone in a room for 25mins! I found it really hard to relax in there & could hear lots of noise from the reception area. The pool/jacuzzi/steam rooms etc are really nice, however our experience in there was ruined by 2 couples who seemed to think they were in a nightclub, screaming, shouting, swearing and generally being inappropriate. Not the Spas fault of course, however when we mentioned it to the receptionist she told us we were the 6th complaint she’d had about them, yet they were still there. I feel the spa staff should have had them removed well before 6 complaints! I wasn’t impressed with the changing area, there are 3 showers with shower curtains & one cubicle to get changed in. I prefer more privacy. Overall I don’t think this spa represented value for money. It’s in a great location at resorts world, but I won’t be returning in a hurry.
Written September 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're very disappointed to hear that you didn't feel that your experience was up to the high standards we strive for at Santai Spa. We're continuously working to ensure the best experience for our guests so your feedback will be passed on and looked into to see how we can improve in the future.
Written September 28, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katy W
1 contribution
Jan 2020 • Solo
I thoroughly enjoyed my day at Santai Spa, all staff are so caring and attentive. Initially I booked in for just a treatment but decided to pay the extra and use the facilities. It was well worth every penny so I’m glad I did. The spa is very clean and cosy, could have stayed a lot longer as I was so relaxed so I would definitely return. My favourite part was my inner calm massage with Bhoomi, she was fantastic and I felt so much better in myself after my treatment as I’d been feeling quite stressed and anxious, after I had plenty of time in the relax room with a lovely hot chocolate. I’ve been to many spas and have paid a lot more for a less enjoyable experience so I think it’s very high quality for the price you pay. Will look forward to my next visit. Thank you Santai Spa. Xx
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for the review. We're delighted to hear that you thoroughly enjoyed your day at the spa and it was fantastic value for money!
We look forward to welcoming you again soon - The Santai Spa team
Written January 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GillUK
London4 contributions
Mar 2020 • Friends
As a birthday treat I visited the spa. I was greeted by a friendly receptionist and was quickly shown where all the facilities were. My massage therapist was Kaitlan. She was friendly, professional and really really good at delivering a fantastic treatment. She instinctively knew where to apply pressure at at the end of the massage I felt like I was floating on a cloud!!! I’d highly recommend her and i’ll definitely be rebooking with her.
Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave a review Gillian. We're glad to hear that you enjoyed your massage with Kaitlan and felt like you were floating on a cloud! We look forward to welcoming you again in the future.
Written March 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachel O
Grimsby, UK138 contributions
Mar 2023 • Solo
Thoroughly enjoyed my time in the spa area. At £64 for a 3 hour slot, ( Sunday afternoon) I did think it rather pricy however the towels were a lovely quality and you are given some proper flip flops ( rather than the flappy white things that never fit!). The requested XL robe was still on the small side ( I am an 18/20) - I couldn’t wrap it around me and feel snuggly.
The hair shampoo, conditioner and body wash were lovely but where was the body lotion to compliment these? Good showers.
The changing area was very small. I walked through at one point to get a shower. There were five people there so I went into the relaxation room ( ahh! Lovely) for half an hour. When I came back there was only one other lady there so it made things much more comfortable.
Not many folk using the Spa area which made it very accessible and comfortable. When it is busy, it would not be great as the area is small and I doubt there would be sufficient loungers. 4 hot stone loungers - blissful! Pool is good. Jacuzzi area and jets in the pool. Steam room was fab. I didn’t use the sauna. Two people in it stretched out so not much more space without pushing in. Outdoor covered hot tub very pleasant. Tropical rain shower. Also a “storm” setting and cold setting.
Unlimited tea, coffee, orange and apple juice and a bowl of fruit - very welcome.
Friendly, accommodating staff add to the enjoyment.
The hair shampoo, conditioner and body wash were lovely but where was the body lotion to compliment these? Good showers.
The changing area was very small. I walked through at one point to get a shower. There were five people there so I went into the relaxation room ( ahh! Lovely) for half an hour. When I came back there was only one other lady there so it made things much more comfortable.
Not many folk using the Spa area which made it very accessible and comfortable. When it is busy, it would not be great as the area is small and I doubt there would be sufficient loungers. 4 hot stone loungers - blissful! Pool is good. Jacuzzi area and jets in the pool. Steam room was fab. I didn’t use the sauna. Two people in it stretched out so not much more space without pushing in. Outdoor covered hot tub very pleasant. Tropical rain shower. Also a “storm” setting and cold setting.
Unlimited tea, coffee, orange and apple juice and a bowl of fruit - very welcome.
Friendly, accommodating staff add to the enjoyment.
Written March 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for the review. We're so pleased to hear that you had a great visit and enjoyed all of the facilities that we have to offer.
We hope you left feeling lovely and relaxed and we hope you will come back and visit us again soon.
Written March 27, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BennyB
Northampton, UK10 contributions
Nov 2022 • Couples
This is my 5th attempt at trying to publish a review about this Spa which keeps getting reported (probably by Spa staff) for some reason.
My wife and I have endured a terrible experience at the hands of the Spa Supervisor. I would urge all travellers to stay away until the Spa sort out their policies for staff and hire professional competent people to do the job.
We booked for a special occasion and the whole experience was ruined by the Spa Supervisor who refused to honour our massage (which was prepaid). She was extremely rude, highly discriminatory, and showed no basic customer service skills. She also complained about her job and said she didn’t care about upsetting customers!!
This place is a joke and I’ll be taking my complaint about the Santai Spa and the Spa Supervisor further with other bodies and organisations in the leisure and hospitality industry.
My wife and I have endured a terrible experience at the hands of the Spa Supervisor. I would urge all travellers to stay away until the Spa sort out their policies for staff and hire professional competent people to do the job.
We booked for a special occasion and the whole experience was ruined by the Spa Supervisor who refused to honour our massage (which was prepaid). She was extremely rude, highly discriminatory, and showed no basic customer service skills. She also complained about her job and said she didn’t care about upsetting customers!!
This place is a joke and I’ll be taking my complaint about the Santai Spa and the Spa Supervisor further with other bodies and organisations in the leisure and hospitality industry.
Written January 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest,
As explained to you during our communications after your visit. Our team on the day were following the usual process of a late arrival for a treatment as explained in our terms and conditions. We always recommend that anyone arrives 15 minutes prior to their treatment to complete consultation forms, any late arrival will always result in cutting into your treatment time. I am aware that there was a breakdown in communication between our reservations team and spa reception which resulted in a negative impact on your visit which was through no fault of any individuals as the regular policy was followed.
We pride ourselves on our customer service and it is dispiriting to see that our attempts to restore your faith have gone unmentioned in your review. We wish you all the best on all of your future endeavours.
Best wishes,
Written January 25, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stephen R
2 contributions
Aug 2024 • Couples
Absolutely amazing experience!.
Myself and my partner had a inner calm massage which lasts 50mins.
Well worth the price as a whole experience from start to finish would highly recommend.
It was my first time having a professional massage and just want too say thank you too Kirti & Isoabel very lovely and welcoming and made us feel really comfortable, will be returning for definite.
Very welcoming at the reception and foyer smells amazing and a variety of spa facilities too chose from and free drinks for your duration their.
Myself and my partner had a inner calm massage which lasts 50mins.
Well worth the price as a whole experience from start to finish would highly recommend.
It was my first time having a professional massage and just want too say thank you too Kirti & Isoabel very lovely and welcoming and made us feel really comfortable, will be returning for definite.
Very welcoming at the reception and foyer smells amazing and a variety of spa facilities too chose from and free drinks for your duration their.
Written August 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for the fantastic review. We're so pleased you and your partner both had great experiences when you visited us recently and you thoroughly enjoyed your very first massage. We hope to welcome you both back again very soon.
Written August 21, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gohilllll
32 contributions
Feb 2022 • Couples
Firstly don't waste money on a over crowded spa where you cannot relax.Most things look like they need updating.Only 2 showers in the changing rooms.
I had booked me and my husband 3 hours of spa access which said that your car parking would be complimentary with the price paid.Staff at spa had informed us that the car park ticket was validated for 12 hours.
After our spa we went for something to eat at one of the restaurants within resorts world.When departing the car park we found out that the spa staff had not validated our car park ticket which resulted us paying 16 pounds.
The next day I had called up and was advised the spa manager was not there but If I write a email to her she can then resolve this hofully get a refund for the amount paid for the car park.
Not heard anything back its been over 5 days.
I had booked me and my husband 3 hours of spa access which said that your car parking would be complimentary with the price paid.Staff at spa had informed us that the car park ticket was validated for 12 hours.
After our spa we went for something to eat at one of the restaurants within resorts world.When departing the car park we found out that the spa staff had not validated our car park ticket which resulted us paying 16 pounds.
The next day I had called up and was advised the spa manager was not there but If I write a email to her she can then resolve this hofully get a refund for the amount paid for the car park.
Not heard anything back its been over 5 days.
Written February 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're sorry to hear that you did not enjoy your recent visit with us and you have been waiting some days for a response. We strive for all of our guests to have an enjoyable and relacing time with us. If you would like to contact us on another social media channel via DM with more information we will be happy to follow this up for you.
Written February 9, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clukes
13 contributions
Jun 2024 • Family
My daughter booked an afternoon tea and spa trip for my birthday.
We had the afternoon tea first which was underwhelming and really not worth the £30 she paid. Then onto the spa, we should have known what was going to happen as when we walked in as we could hear people in the pool area being very loud. We got our robes on and proceeded into the swimming pool area which was full of people being very loud.
All of the beds had got towels and robes on them, there is a group of women in the corner of the swimming pool taking photos of each other, we were told not to take mobile phones into the spa. The only place that we could sit was on the hot stone beds that were in my opinion too hot, but that might have just been me, we waited to go into the hot tub which was being used by a couple who were being quite intimate which made us feel really awkward. We sat there for awhile waiting for them to get out, of this didn’t happen so we decided to go into the swimming pool, noticing that there was false eyelashes had been left on the side of the pool, I’ve got to say The pool area looked a little shabby,.
The people that were in there continued to be loud by this time we really had enough so we got changed and went to hand in our robes and towels, the girl on Desk asked if everything was okay I told her what had happened and we had only been there for about half an hour. She said she could see some beds were free now and did she want her to reserve them for us? But by this time we were dressed and ready to go, I told her there were people in there taking photos and she said she had told them twice. I also told her that the people in the hot tub weren’t getting out so we were just going home.
She gave us a half hearted apology and then carried on with a customer that was at the desk already , lesson learned we won’t be going back there ever again.
It really is too small, you only need to get a group of people in there that take it over and you don’t get a look in at anything, no where to sit or put your things, it really is quite awkward and uncomfortable.
We had the afternoon tea first which was underwhelming and really not worth the £30 she paid. Then onto the spa, we should have known what was going to happen as when we walked in as we could hear people in the pool area being very loud. We got our robes on and proceeded into the swimming pool area which was full of people being very loud.
All of the beds had got towels and robes on them, there is a group of women in the corner of the swimming pool taking photos of each other, we were told not to take mobile phones into the spa. The only place that we could sit was on the hot stone beds that were in my opinion too hot, but that might have just been me, we waited to go into the hot tub which was being used by a couple who were being quite intimate which made us feel really awkward. We sat there for awhile waiting for them to get out, of this didn’t happen so we decided to go into the swimming pool, noticing that there was false eyelashes had been left on the side of the pool, I’ve got to say The pool area looked a little shabby,.
The people that were in there continued to be loud by this time we really had enough so we got changed and went to hand in our robes and towels, the girl on Desk asked if everything was okay I told her what had happened and we had only been there for about half an hour. She said she could see some beds were free now and did she want her to reserve them for us? But by this time we were dressed and ready to go, I told her there were people in there taking photos and she said she had told them twice. I also told her that the people in the hot tub weren’t getting out so we were just going home.
She gave us a half hearted apology and then carried on with a customer that was at the desk already , lesson learned we won’t be going back there ever again.
It really is too small, you only need to get a group of people in there that take it over and you don’t get a look in at anything, no where to sit or put your things, it really is quite awkward and uncomfortable.
Written June 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're very sorry to hear that your experience with us wasn't up to the standards we strive for. Our spa area can get busier than usual during peak times despite the limit on guests at any given time. Our team does their best to ensure everyone has the opportunity to use the facilities, as they have quickly tried to come up with a solution once you spoke to them. We will pass your feedback on to our management team for review and we hope you're able to give us another chance in the future.
Written July 1, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wanted to book for me and my partner but we want it to be private, will there be other people there as well?
Written April 7, 2023
Hi Saliya, our spa facilities are public and at the moment we do not have private booking options available.
Written May 2, 2023
Can sone 1 tell me if I book the wowcher deal how long do u get to use the facilities as it’s just saying dry floatation experience
Written May 29, 2019
Hi we stayed about 4 hours in total
Written June 18, 2019
Hi there, yes there are three private individual shower units.
Written April 24, 2019
GentingHotelRWB
Birmingham, United Kingdom
Good Afternoon,
Thank you for taking the time to get in touch with us.
The Spa operates a strictly over 18 years old policy unfortunately.
Best Regards,
Santai Spa.
Written February 22, 2019
parking for genting hotel
Written November 8, 2018
They have a car park, once your done at the spa give them your ticket they will scan it for you so you only pay £2 for the day otherwise it’s very expensive.
Written November 8, 2018
Hey I am interested in booking an offer shared on wowcher but wanted to know more about you he jaccuzi outdoor... whenever I see pics shared it seems the place is empty and it’s just the hose people in the jaccuzi... I want to go but don’t want it overcrowded.
What’s the situation do you pay to use it privately or?
Written June 20, 2018
The outside pool is a hot tub. We went on a weekday and it was quiet but that was nice
Written June 24, 2018
Hi do you park in Resorts World cr park? Is it complimentary or standard rates? Thanks
Written August 17, 2017
You park in resorts world and get a ticket. When u get into the spa just tell them you have parked in resort world then as you leave you need to get them to stamp your car park ticket then when you put it into the machine it only charges you £2...I only stayed for a day so don't know how it works for any longer. I hope that helps xxx
Written August 19, 2017
Coming tomorrow for hubbys birthday is jacuzzi outside working please? Please get back me asap, thanks
Written May 16, 2017
It was when I went yes. Was lovely as well apart from the wind. Water was a lovely temp and we enjoyed a glass of prosecco within the bubbles. Enjoy x
Written May 17, 2017
Hi, does anyone know how much the high tea is on its own? thanks!
Written May 5, 2017
SantaiSpaRWB
Birmingham, United Kingdom
Hi Rebecca, the Malaysian High Tea is £20 per person or for the Champagne Malaysian High Tea it is £27.50 per person
Written May 6, 2017
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