Escape Newcastle
Escape Newcastle
4.5
10:00 AM - 9:15 PM
Monday
10:00 AM - 9:15 PM
Tuesday
10:00 AM - 9:15 PM
Wednesday
10:00 AM - 9:15 PM
Thursday
10:00 AM - 9:15 PM
Friday
10:00 AM - 9:15 PM
Saturday
10:00 AM - 9:15 PM
Sunday
10:00 AM - 9:15 PM
About
Escape is a challenging game in Newcastle City Centre designed for groups of 2 - 6. With 3 rooms in operation we can accommodate teams of up to 17. We lock you up in a mysterious room, and give you exactly 60 minutes to get out. In order to escape you and your team must identify clues, solve logic puzzles and break codes. Do you have what it takes to Escape?
Suggested duration
1-2 hours
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  • jennifer w
    4 contributions
    Amazing! So much fun!
    Visited for sons 16th birthday,with 4 teens aged from 15 to 18, myself and husband, we played the hand in the cabin escape room and we manged to escape with a few helpful hints. The member of staff who welcomed us was very friendly and set the scene of our escape before sending us on our way. The way the locked boxes and safes popped open from different key pads was very well done! We will be back to do the rest of the rooms, and will be bringing my other children too. Highly recommended.
    Visited January 2020
    Traveled with family
    Written January 3, 2020
  • Dave S
    Choppington, United Kingdom6 contributions
    Amazing fun time!
    We had an amazing experience at Escape Newcastle. The set up is great, the puzzles enough to make you think without making you give up and the staff were great role playing and giving hints at just the right time. We will definately be back!
    Visited August 2023
    Traveled with family
    Written August 25, 2023
  • Connor S
    1 contribution
    Staff were incredible and the rooms were realistic. 10/10 would highly recommend.
    This whole experience was great! From the details in the rooms to the story told, every thing was so immersive! Also a huge shout out to Elsie at the Grainger Street venue. She was our leader for the experience. She was so energetic and enthusiastic and clearly very passionate about the whole experience. She really made me feel excited and set the tone for the escape room when telling the story. Overall was a great time and would definitely go again.
    Visited December 2022
    Traveled with family
    Written December 31, 2022
  • Jade B
    19 contributions
    Poor supervision, games master running multiple games at once and no communication system available
    We are an experienced escape room team, having done around 70 games with a 97% success rate. We visited recently to do the ‘witchcraft and wizardry’ room. Whilst in reception and being briefed, it was obvious that the games master for our room was also running another room at the same time- not ideal. When we discussed clues, we said that we prefer to ask for them as we can usually work through a puzzle even if it might look as though we’re stuck initially. We were told there was no system for asking for clues, and that the CCTV that she was watching didn’t have audio- we would just have to jump around and wave our arms to catch her attention. Around fifteen minutes in we needed a clue. After three minutes (according to the countdown monitor) the GM realised we needed a clue...and provided one for a puzzle that we’d already completed several minutes earlier. She clearly didn’t know where we were up to and therefore wouldn’t have been able to offer a clue even if she thought we were stuck (if she’d realised that). When she eventually realised which part of the room we were stuck on, the clue was to push much harder on something that initially appeared not to move (despite the briefing saying very clearly that force is not required). We did consider whether we needed a clue at a later part of the game, but decided that asking for one and waiting for it would waste too much time. When we escaped she explained that the other team had escaped when we were needing a clue, so she’d lost track. We escaped with over half an hour left, and there was already another team in reception waiting to go into a different room- so again, she’d have been supervising two teams at once if we hadn’t got out so quickly. We do not blame the GM for this. She was lovely. It was clearly a management decision to have her supervise multiple rooms simultaneously and a management decision to not have a system for clues/communication (very unclear why, given that other rooms in this company have radios). It also seems odd that monitoring the rooms is done from the potentially busy and distracting reception area as this clearly impacts the GMs’ ability to pay full attention to the team. At £50 an hour, teams shouldn’t have to wait several minutes to get a clue, and shouldn’t have to hold up props to the cameras to try to show where they are up to.
    Thank you for your feedback! Firstly, congratulations on your time! It's one of the fastest we've seen for Witchcraft, which, despite its family-friendly appearance, still presents a big challenge for many of our groups! Whilst a small number of our games do run with two-way radios, by-and-large we operate with a one-way system, where the GM is responsible for monitoring the game, and giving clues to to the group when they see fit. It seems in this case you were told you could request clues via signalling to the camera, however this isn't the norm. There are a number of reasons we operate this way: the group doesn't have knowledge of where they are in the game, so often aren't sure if they actually need a clue; it allows us to manage the experience based on the skill-level of each particular group; feedback from years of running tens-of-thousands have escape rooms has shown us that this system is preferred by the majority. I'm happy to hear that the face-to-face customer experience service was great! Whilst generally we don't have GMs running more than one game, sometimes it can happen. This shouldn't detract from the attention the GM is able to give the group, as there are multiple cameras giving a wealth of information about where the group is in their experience. Understandably it can be frustrating when you get stuck on a clue and aren't being afforded the help you need. It's up to our GMs to ensure the games are being managed appropriately. That hasn't been the case in this instance and we apologise for that.
    Written
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2021
    Traveled as a couple
    Written October 4, 2021
  • luna
    Newcastle upon Tyne, United Kingdom7 contributions
    Super disappointing and underwhelming
    A friend and I did the First Contact room which is based on the movie Predator. The puzzles are badly written and have very little structure, everything just seemed really random with no order or linear progression. Even the setting of the room was really basic and unimpressive. If you put me inside the room with no context, I would have absolutely no idea what the theme of the room is supposed to be. Our game operator Cyril (sorry for spelling) was friendly and welcoming, although when asking for clues, instead of giving us a hint and letting us work things out for ourselves, he just explained the whole puzzle to us? He had no idea where we were at in the game as he (by his own admission) does not listen to the microphones inside the room. This would have been handy so he could have tailored his hints to where we were at, but instead he just told us exactly what to do, step by step, which was super disappointing. We have done lots of rooms so just small hints would have sufficed. I have done around 20 rooms as well as worked in 2 and this is one of the worst I have ever been to. A huge let down, I would definitely not recommend Escape Newcastle.
    Visited February 2020
    Written February 23, 2020
  • JamieRobbins
    161 contributions
    Not the best
    We love escape rooms and we’re excited about this one. Unfortunate it was more of a factory to get people in and out. Things didn’t quite work correctly and the room was tired. Would recommend finding a smaller escape room company that would be more passionate about keeping the place working and fresh.
    Hi Jamie, I appreciate you taking the time to leave us feedback from your experience. Whilst some of our rooms are older than others, we do strive to keep them in great condition, and most importantly, working condition. I was disappointed to read that there were issues in your game and would really appreciate if you could fire an email over to info@escape-newcastle.co.uk with some further details. Whilst it is true that we are part of a bigger brand, our staff are no less passionate about escape rooms, and are frequently coming up with puzzles, clues and ideas to add personality to the rooms. We never want groups to feel as if they are rushed through the experience, however it sounds like we got the pacing of your game a little bit off here, so I can only apologise for that. If a group doesn't quite make it out within the hour, time permitting we will always try and give a few minutes extra to allow them to have the complete experience. Thank you for your feedback, and if you have any more information you could send me about your game please send over an email.
    Written September 15, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2021
    Traveled with friends
    Written September 12, 2021
  • AmandaCrosbie
    Midlothian, United Kingdom189 contributions
    Great games, as always, Excited to see new options added!
    Have played Dead Man's Hand and First Contact at the Gate location. I have a voucher for Contagion at Grainger Street and really excited to see on the website today that there is a new 3rd location with 2 new games I have never seen in at an Escape in the past so excited to also play those!! I can highly recommend Dead Man's Hand and First contact. The games are great and the staff were so lovely. I have also played Witchcraft and Wizardry, Magic Emporium, 221B Baker Street and The Cabin at other Escape locations and can highly recommend those games.
    Visited February 2023
    Written June 26, 2023
  • vicki8714
    12 contributions
    Really good
    The escape room game was really good however the venue is terrible. A room in a dingy office block at the top of three flights of stairs in the city centre. Initially thought oh my god what have I paid £80 for. Slightly chaotic when we turned up as another group were being briefed therefore ushered into a cloak room with two chairs. But the game was good and would definitely go again maybe to their other venue. On the way out there was no lights on to leave via three flights of stairs we had to use our phone torches.
    Visited February 2022
    Traveled with family
    Written February 25, 2022
  • nicola2214
    1 contribution
    Not the best
    After completing all the other games and locations of escape we were thrilled to hear they had opened a new location with more themed escape games. We booked into the Sherlock themed one and as soon as the door closed we got to work and headed straight to our first lock to find it was already unlocked the staff hadnt shut it which put us off straight away as it was the first thing we headed to and felt that it was no point in playing after that. As it was new and a new location we gave the benefit of the doubt as I really wanted to try the TAKEN room.. what a mistake again .. a key labelled 'taken cell' was left in the room in one of the games so I opened the cell with the key thinking you had too meaning we have finished the game with loads of puzzles left to do. The game host came in closed the cell took the key and said that wasn't suppose to be in here. 2 times in a week something went wrong and for alot of money we didn't appreciate it :/ the other locations are fab and had no problem but this new location and games have failed to win us over
    Hi Nicola, Thank you for your feedback. I'm delighted to hear you enjoyed the rooms at our Gate and Grainger Street locations! A lot of work has gone into making the new rooms at our City Centre location as immersive and authentic as possible, so I was really disappointed to hear about the problems which have impacted your experience. The new games have been tested and trained for extensively, however the human element in resetting them means that issues can crop up on rare occasions. Unfortunately, this seems to have been the case in both of your rooms! If possible I'd like to get a little bit more information about your time with us please. If you could give us a ring on 07876203975 or drop us an email at info@escape-newcastle.co.uk that would be ideal. Best regards, Stuart
    Written July 15, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Traveled as a couple
    Written July 14, 2023
  • Liv
    Madrid, Spain6 contributions
    Jay was the best host & the game was well thought out
    My partner and I did First Contact together at the Gate’s Escape and had a great time. We actually set the record so far for this month, escaping in 36 minutes. The room was well thought out and the theme was really interesting. Jay made our visit though, they were the best host! We’re going back today to do Dead Man’s Hand 😊
    Visited October 2021
    Traveled as a couple
    Written October 15, 2021
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
313 reviews
Excellent
254
Very good
35
Average
14
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8
Terrible
2

Jade B
19 contributions
Oct 2021 • Couples
We are an experienced escape room team, having done around 70 games with a 97% success rate.

We visited recently to do the ‘witchcraft and wizardry’ room. Whilst in reception and being briefed, it was obvious that the games master for our room was also running another room at the same time- not ideal. When we discussed clues, we said that we prefer to ask for them as we can usually work through a puzzle even if it might look as though we’re stuck initially. We were told there was no system for asking for clues, and that the CCTV that she was watching didn’t have audio- we would just have to jump around and wave our arms to catch her attention.

Around fifteen minutes in we needed a clue. After three minutes (according to the countdown monitor) the GM realised we needed a clue...and provided one for a puzzle that we’d already completed several minutes earlier. She clearly didn’t know where we were up to and therefore wouldn’t have been able to offer a clue even if she thought we were stuck (if she’d realised that). When she eventually realised which part of the room we were stuck on, the clue was to push much harder on something that initially appeared not to move (despite the briefing saying very clearly that force is not required). We did consider whether we needed a clue at a later part of the game, but decided that asking for one and waiting for it would waste too much time.

When we escaped she explained that the other team had escaped when we were needing a clue, so she’d lost track. We escaped with over half an hour left, and there was already another team in reception waiting to go into a different room- so again, she’d have been supervising two teams at once if we hadn’t got out so quickly.

We do not blame the GM for this. She was lovely. It was clearly a management decision to have her supervise multiple rooms simultaneously and a management decision to not have a system for clues/communication (very unclear why, given that other rooms in this company have radios). It also seems odd that monitoring the rooms is done from the potentially busy and distracting reception area as this clearly impacts the GMs’ ability to pay full attention to the team. At £50 an hour, teams shouldn’t have to wait several minutes to get a clue, and shouldn’t have to hold up props to the cameras to try to show where they are up to.
Written October 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

luna
Newcastle upon Tyne, UK7 contributions
Feb 2020
A friend and I did the First Contact room which is based on the movie Predator. The puzzles are badly written and have very little structure, everything just seemed really random with no order or linear progression.

Even the setting of the room was really basic and unimpressive. If you put me inside the room with no context, I would have absolutely no idea what the theme of the room is supposed to be.

Our game operator Cyril (sorry for spelling) was friendly and welcoming, although when asking for clues, instead of giving us a hint and letting us work things out for ourselves, he just explained the whole puzzle to us? He had no idea where we were at in the game as he (by his own admission) does not listen to the microphones inside the room. This would have been handy so he could have tailored his hints to where we were at, but instead he just told us exactly what to do, step by step, which was super disappointing. We have done lots of rooms so just small hints would have sufficed.

I have done around 20 rooms as well as worked in 2 and this is one of the worst I have ever been to. A huge let down, I would definitely not recommend Escape Newcastle.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JamieRobbins
Kent, UK161 contributions
Sep 2021 • Friends
We love escape rooms and we’re excited about this one. Unfortunate it was more of a factory to get people in and out. Things didn’t quite work correctly and the room was tired. Would recommend finding a smaller escape room company that would be more passionate about keeping the place working and fresh.
Written September 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Jamie, I appreciate you taking the time to leave us feedback from your experience. Whilst some of our rooms are older than others, we do strive to keep them in great condition, and most importantly, working condition. I was disappointed to read that there were issues in your game and would really appreciate if you could fire an email over to info@escape-newcastle.co.uk with some further details. Whilst it is true that we are part of a bigger brand, our staff are no less passionate about escape rooms, and are frequently coming up with puzzles, clues and ideas to add personality to the rooms. We never want groups to feel as if they are rushed through the experience, however it sounds like we got the pacing of your game a little bit off here, so I can only apologise for that. If a group doesn't quite make it out within the hour, time permitting we will always try and give a few minutes extra to allow them to have the complete experience. Thank you for your feedback, and if you have any more information you could send me about your game please send over an email.
Written September 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AmandaCrosbie
Midlothian, UK189 contributions
Feb 2023
Have played Dead Man's Hand and First Contact at the Gate location. I have a voucher for Contagion at Grainger Street and really excited to see on the website today that there is a new 3rd location with 2 new games I have never seen in at an Escape in the past so excited to also play those!!

I can highly recommend Dead Man's Hand and First contact. The games are great and the staff were so lovely.

I have also played Witchcraft and Wizardry, Magic Emporium, 221B Baker Street and The Cabin at other Escape locations and can highly recommend those games.
Written June 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

vicki8714
yorkshire12 contributions
Feb 2022 • Family
The escape room game was really good however the venue is terrible. A room in a dingy office block at the top of three flights of stairs in the city centre. Initially thought oh my god what have I paid £80 for. Slightly chaotic when we turned up as another group were being briefed therefore ushered into a cloak room with two chairs. But the game was good and would definitely go again maybe to their other venue. On the way out there was no lights on to leave via three flights of stairs we had to use our phone torches.
Written February 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nicola2214
1 contribution
Jul 2023 • Couples
After completing all the other games and locations of escape we were thrilled to hear they had opened a new location with more themed escape games. We booked into the Sherlock themed one and as soon as the door closed we got to work and headed straight to our first lock to find it was already unlocked the staff hadnt shut it which put us off straight away as it was the first thing we headed to and felt that it was no point in playing after that. As it was new and a new location we gave the benefit of the doubt as I really wanted to try the TAKEN room.. what a mistake again .. a key labelled 'taken cell' was left in the room in one of the games so I opened the cell with the key thinking you had too meaning we have finished the game with loads of puzzles left to do. The game host came in closed the cell took the key and said that wasn't suppose to be in here. 2 times in a week something went wrong and for alot of money we didn't appreciate it :/ the other locations are fab and had no problem but this new location and games have failed to win us over
Written July 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Nicola, Thank you for your feedback. I'm delighted to hear you enjoyed the rooms at our Gate and Grainger Street locations! A lot of work has gone into making the new rooms at our City Centre location as immersive and authentic as possible, so I was really disappointed to hear about the problems which have impacted your experience. The new games have been tested and trained for extensively, however the human element in resetting them means that issues can crop up on rare occasions. Unfortunately, this seems to have been the case in both of your rooms! If possible I'd like to get a little bit more information about your time with us please. If you could give us a ring on 07876203975 or drop us an email at info@escape-newcastle.co.uk that would be ideal. Best regards, Stuart
Written July 15, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Liv
Madrid, Spain6 contributions
Oct 2021 • Couples
My partner and I did First Contact together at the Gate’s Escape and had a great time. We actually set the record so far for this month, escaping in 36 minutes. The room was well thought out and the theme was really interesting. Jay made our visit though, they were the best host! We’re going back today to do Dead Man’s Hand 😊
Written October 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rachel
Hartlepool, UK18 contributions
Mar 2022 • Couples
We’ve completed all of Escape’s Newcastle rooms now and really enjoyed them all. Good variety between the games and clever puzzles that are all unique. Theming is very well done and some of the best games masters we’ve had… thanks Cara and Kaitlin! You definitely deserve some kind of reward off your boss haha. Looks like we’ll have to travel further afield to do your other games
Written March 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

hnke
Newcastle upon Tyne, UK26 contributions
Aug 2023 • Family
Completed two rooms now with Escape Newcastle, First Contact and Dean Man’s Hand and we all had an amazing time both days. Connor our host was really good at setting the scene before you entered and was always on hand with the odd clue when we you really struggling. Will definitely be visiting their new rooms soon
Written August 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Iya
2 contributions
Aug 2023 • Friends
We really enjoyed doing dead man's hand!

Took us a while to get started as we've only ever done one each, and me working at an escape room myself!

Connor looked after us really well and we managed to escape in 52.29! After thinking we weren't going to.
Written August 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Escape Newcastle - All You Need to Know BEFORE You Go (with Photos)

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Escape Newcastle is open:
  • Sun - Sat 10:00 AM - 9:15 PM



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