Escape Newcastle

Escape Newcastle, Newcastle upon Tyne: Hours, Address, Escape Newcastle Reviews: 4.5/5

Escape Newcastle
4.5
10:00 AM - 9:15 PM
Monday
10:00 AM - 9:15 PM
Tuesday
10:00 AM - 9:15 PM
Wednesday
10:00 AM - 9:15 PM
Thursday
10:00 AM - 9:15 PM
Friday
10:00 AM - 9:15 PM
Saturday
10:00 AM - 9:15 PM
Sunday
10:00 AM - 9:15 PM
About
Escape is a challenging game in Newcastle City Centre designed for groups of 2 - 6. With 3 rooms in operation we can accommodate teams of up to 17. We lock you up in a mysterious room, and give you exactly 60 minutes to get out. In order to escape you and your team must identify clues, solve logic puzzles and break codes. Do you have what it takes to Escape?
Suggested duration
1-2 hours
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4.5
226 reviews
Excellent
174
Very good
31
Average
14
Poor
7
Terrible
0

LMIIB
Newcastle upon Tyne, UK18 contributions
Great experience
Nov 2021 • Family
It was a great experience and so much fun. Would definitely recommend. I was with four 13 year old girls and they loved it.
Written November 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

duncan t
Wakefield, UK78 contributions
Great escape room
Nov 2021 • Family
Really inventive and enjoyable escape room. Just challenging and with a few surprises. We'll with a visit.
Written November 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ShaunRowley2001
Newcastle upon Tyne, UK7 contributions
Brilliant, and different experience!
Nov 2021
First attempt at this, and my wife and I took on the challenge! Excellent support from staff (I am disabled but can walk with a stick) - parts of the challenge involving crawling were skipped which was handy! The game was explained well and we were well looked after. Very fun activity if you want something entirely different to do other than the usual cinema or bowling (and everything else). Really good clean fun.
Written November 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Liv
Madrid, Spain3 contributions
Jay was the best host & the game was well thought out
Oct 2021 • Couples
My partner and I did First Contact together at the Gate’s Escape and had a great time. We actually set the record so far for this month, escaping in 36 minutes. The room was well thought out and the theme was really interesting. Jay made our visit though, they were the best host! We’re going back today to do Dead Man’s Hand 😊
Written October 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jade B
12 contributions
Poor supervision, games master running multiple games at once and no communication system available
Oct 2021 • Couples
We are an experienced escape room team, having done around 70 games with a 97% success rate.

We visited recently to do the ‘witchcraft and wizardry’ room. Whilst in reception and being briefed, it was obvious that the games master for our room was also running another room at the same time- not ideal. When we discussed clues, we said that we prefer to ask for them as we can usually work through a puzzle even if it might look as though we’re stuck initially. We were told there was no system for asking for clues, and that the CCTV that she was watching didn’t have audio- we would just have to jump around and wave our arms to catch her attention.

Around fifteen minutes in we needed a clue. After three minutes (according to the countdown monitor) the GM realised we needed a clue...and provided one for a puzzle that we’d already completed several minutes earlier. She clearly didn’t know where we were up to and therefore wouldn’t have been able to offer a clue even if she thought we were stuck (if she’d realised that). When she eventually realised which part of the room we were stuck on, the clue was to push much harder on something that initially appeared not to move (despite the briefing saying very clearly that force is not required). We did consider whether we needed a clue at a later part of the game, but decided that asking for one and waiting for it would waste too much time.

When we escaped she explained that the other team had escaped when we were needing a clue, so she’d lost track. We escaped with over half an hour left, and there was already another team in reception waiting to go into a different room- so again, she’d have been supervising two teams at once if we hadn’t got out so quickly.

We do not blame the GM for this. She was lovely. It was clearly a management decision to have her supervise multiple rooms simultaneously and a management decision to not have a system for clues/communication (very unclear why, given that other rooms in this company have radios). It also seems odd that monitoring the rooms is done from the potentially busy and distracting reception area as this clearly impacts the GMs’ ability to pay full attention to the team. At £50 an hour, teams shouldn’t have to wait several minutes to get a clue, and shouldn’t have to hold up props to the cameras to try to show where they are up to.
Written October 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bela McCourt
4 contributions
Contagion!
Sep 2021
My partner and I did Contagion earlier tonight, and we both thought it was mint! Our gamesmater was Ceryl (even though they told me how to spell it - I reckon it's spelt wrong, sorry!) Ceryl was dead friendly and super duper welcoming! Place was easy to find and the room was prepared and ready for us to go when we got there! Puzzles were of the right difficulty, and we managed to escape with a wee bit of time left! Only thing I'd say - give us a whiteboard pen to write down some maths!
Written September 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ryan C
Gateshead, UK36 contributions
Fun, thrilling and a bit challenging
Sep 2021
Not the first time we've been here, and it definitely won't be the last! We tried the First Contact escape room and I was very impressed. The puzzles were fairly challenging, even for the 6 of us, and required a lot of creative thought (and also common sense... look at your surroundings!) All in all a great experience and we can't wait to come back.
Written September 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JamieRobbins
Kent, UK120 contributions
Not the best
Sep 2021 • Friends
We love escape rooms and we’re excited about this one. Unfortunate it was more of a factory to get people in and out. Things didn’t quite work correctly and the room was tired. Would recommend finding a smaller escape room company that would be more passionate about keeping the place working and fresh.
Written September 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Jamie, I appreciate you taking the time to leave us feedback from your experience. Whilst some of our rooms are older than others, we do strive to keep them in great condition, and most importantly, working condition. I was disappointed to read that there were issues in your game and would really appreciate if you could fire an email over to info@escape-newcastle.co.uk with some further details. Whilst it is true that we are part of a bigger brand, our staff are no less passionate about escape rooms, and are frequently coming up with puzzles, clues and ideas to add personality to the rooms. We never want groups to feel as if they are rushed through the experience, however it sounds like we got the pacing of your game a little bit off here, so I can only apologise for that. If a group doesn't quite make it out within the hour, time permitting we will always try and give a few minutes extra to allow them to have the complete experience. Thank you for your feedback, and if you have any more information you could send me about your game please send over an email.
Written September 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Matthew
3 contributions
Lush escape room
Sep 2021 • Friends
Great escape room!! We loved the aesthetics and the puzzles were nicely varied and very enjoyable to solve. Abigail was a lovely host who gave us just the right amount of hints!

Will definitely be coming back :)
Written September 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Shabz
1 contribution
Cabin experience
Aug 2021 • Friends
Excellent experience. We managed to escape. Easily to find. Staff were helpful and friendly. Highly recommend it.
Written August 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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