Lane7

Lane7, Newcastle upon Tyne: Hours, Address, Lane7 Reviews: 3.5/5

4:00 PM - 10:00 PM
Monday
4:00 PM - 10:00 PM
Tuesday
4:00 PM - 10:00 PM
Wednesday
4:00 PM - 10:00 PM
Thursday
4:00 PM - 10:00 PM
Friday
12:00 PM - 10:00 PM
Saturday
11:00 AM - 10:00 PM
Sunday
12:00 PM - 10:00 PM
About
Suggested duration
2-3 hours
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3.5
475 reviews
Excellent
178
Very good
136
Average
68
Poor
40
Terrible
53

Sean M
1 contribution
Stay clear
Nov 2021 • Friends
Been to many a Lane 7 venues and this has to be by the worst, from the long wait after original booking time, to long waits at the bar considering it was a weeknight. Then to be met by rude obnoxious staff. Will not be returning.
Written November 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jess
Newcastle upon Tyne, UK146 contributions
Great night shame about rude staff
Nov 2021
We had a great night here - the bowling was great. It's a shame they took out the buttons to get drinks delivered to the lanes as the bar service wasn't quick. We had lovely drinks and the food was delicious and fast even though it was busy. I would have given this a five star as we really did enjoy the night but some (majority) of the staff were unhelpful and rude. We asked about table situations and the staff member was quite abrupt and rude about it. We also spoke to a few throughout the evening who were particularly grumpy and unhelpful. Unfortunately it was the only thing that let us down on this occasion. Other than that I thought the venue was great.
Written November 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gift
1 contribution
One extremely rude staff member!
Nov 2021 • Friends
Would have given it more stars if not for a one particular staff member (short guy, light blondish hair, wears glasses) who was extremely rude. He had no sense of customer service what so ever. I have witnessed this on 2 occasions in the same week.
Today we went for a friends birthday and wanted to play pool. There was one free table and my husband went to pay for it. We were on there for 15mins before the light switched off, the extremely rude guy came and abruptly stopped our game and told us we we had been there for an hour. We tried to explain that we had just paid  for the game and had a bank transaction to prove it as we didn't get reciept. He constantly kept cutting us off statting that's not what his books said. We went to the till as the guy who served us was still there however the guy was just overly rude and stated "I'm not having this conversation with you pet" we had witnesses to support that we had only been on the table for 15mins and the fact that we were given the white ball for the only vacant pool table which he completely disregarded. I had to ask for the manager as iv never seen such poor customer service ever in my life. Thankfully, the manager resolved the issue and we were able to play our hours game and went to the correct table to inform them they're time was up. Honestly the disrespect this guy had was absurd and he had no curtesy of even knowing how to communicate appropriately, knowing the error was on their side. People like that should not be working in customer service at all. The rest of the party also, complained of how rude he was which is sad really.The rest of the other staff were lovely and helpful,  so i can't really fault anyone else, but they honestly need to check their member of staff he needs to learn respect and how to talk to people.
Written November 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Fusionator
Gosport, UK17 contributions
Dirty place. Not a bowling alley. Its a bar with a few lanes which are all damaged with useless balls. Never again.
Oct 2021 • Family
Went as a family for bowling. 3 of us was £40 for 2 games. Expensive by any standard.
First the staff were unhelpful but they were young.
The place immediately hit me as unclean. The toilets were disgusting and seemed they had not been cleaned properly in some time.

The bowling alley was shockingly bad. All the balls were chipped and jagged. No way can you bowl with them properly. One of them was actually cracked through with a sharp dent. I handed to a member of staff who wasn't interested at all.
The lanes were badly damaged, dented and no polish on them at all. Impossible to spin the ball.

This is not a bowling alley, its a dirty spittoon bar with some pins to play as a pass time. No way a family bowling alley.

We will never go back.
Written October 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Adam
Chicago, IL3 contributions
Awful and unsafe
Oct 2021 • Friends
Absolute joke.
After I booked and was only given a code not a confirmation. I phoned with (no answer), messaged on Facebook (answered a day after the event) and emailed which was finally replied to a day before saying that they would re send my confirmation emails. I assure you no such emails were sent out.
After finally getting to the venue, there was no track and trace in place, not one member of staff wore a mask and neither was it enforced for moving around.
Added to this I was only then given information that, in actual fact, what I had paid was merely a deposit and not an actual fee. Thus we were then to pay the excess of £300+ To cover the booking.
The only saving grace for this experience is that we were able to move a time slot and we got the booking for bowling.
That said we were rushed in and rushed out. The service was atrocious the drinks over priced and not COVID safe at all.
Rest assured I am reporting this conduct to Edinburgh city council as well.
This is clearly a chain marketing establishment, that has no soul and no compassion for its customers.
My recommendation is to stay well and truly clear of this COVID hub and enjoy an arcade evening else where.
Written October 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Emily V
23 contributions
Would return for more!
Oct 2021 • Couples
We came for karaoke and it was beyond fun! Really big song selection, nicely decorated private room and a good price!
Written October 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lynda O
Newcastle upon Tyne, UK5 contributions
Date night done right
Sep 2021 • Couples
Fabulous place for date night, bowling for grown-ups with cocktails and very few children running around. Service is fantastic and the overall experience is very enjoyable.
The only negative thing I have to say about this place is that it is quite expensive, especially the drinks, but otherwise I highly recommend to anybody looking to spice up their date nights and do something different.
Written October 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Marti J
Edinburgh, UK5 contributions
Great in parts not so great in other parts
Sep 2021 • Family
We went to the recently opened Edinburgh one and although it's good there's a LOT that needs sorting out still .. bowling was good but ordering food was a bit of a palava and we ended up with extras ( we paid for) there's no dessert - on the website for fat hippo it say dessert is available but nothing when you go there - disappointing as it was for a ten year olds birthday good food though .. also although there is a video game arcade - a big draw for 10 year olds there is nowhere to get change and the staff refuse to give you any? They directed us to a nearby bank which couldn't give us a change either not ideal
Written September 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Puggles15
43 contributions
Never again
Sep 2021 • Couples
The booking time on the email was different to the time they had on the system, so we turned up after our bowling slot and couldn’t get another one for hours and hours later although it was a fault with their systems. They refused to refund. The service was abysmal, unhelpful staff that looked miserable. The food was awful and very slow service. The mini golf looked rubbish so we didn’t even bother trying that out. Couldn’t get any pool tables as everything was booked up even though only 2 were in use and multiple were empty. Will never return here again. Do NOT recommend.
Written September 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicdaisy22
Newcastle upon Tyne, UK21 contributions
Terrible atmosphere, gone downhill
Aug 2021 • Friends
Terrible unnecessary DJ and full of aggressive stag dos. We booked for a group of us to play pool and have a few drinks. The atmosphere was awful, both the bottom and top floor was full of lathe groups of men who were really drunk. Some over stayed their welcome on the pool tables and there was left over bits of food and glasses every where. For some reason they had a tragic DJ on blasting out dance tunes that many customers were complaining about as nobody could have a conversation. Even the staff said they didn’t understand why head office had hired said DJ. Won’t ever be going back. Gone downhill post lockdown!
Written August 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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