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Review Highlights
Not the best experience!

This was booked for a hen party through a third party service. The hotel where it is situated is... read more

Reviewed December 31, 2017
Dominique D
Chlorine smell is so strong

I’m wouldn’t come here if you are expecting a nice relaxing place. The pool is suffocating with the... read more

Reviewed May 12, 2018
sarahsiew1
via mobile
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Traveler Overview
  • Excellent30%
  • Very good14%
  • Average12%
  • Poor19%
  • Terrible25%
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About
Welcome to The Ocean Rooms Spa Newcastle. We look forward to providing you with a wonderful spa experience whether it be to relax, rejuvenate or invigorate. View our website for our varied and complete treatment menu. Please sign up for our daily...more
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Hours Today: 8:00 AM - 8:00 PM
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Suggested duration: 1-2 hours
Contact
Bottle Bank | Hilton Newcastle Gateshead, Newcastle upon Tyne NE8 2AR, England
Website
+44 141 248 8504
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1 - 10 of 341 reviews
Reviewed May 12, 2018 via mobile

I’m wouldn’t come here if you are expecting a nice relaxing place. The pool is suffocating with the strong smell of the chorine. After 5 mins in the jacuzzi, the smell is so irritating that I was coughing, it was that bad. Management should really...More

1  Thank sarahsiew1
Reviewed January 11, 2018 via mobile

The company is now in liquidation. If you paid by credit card contact your provider. If you paid some other way, like cash, you can see which liquidator has been appointed on Companies House as the registered office will change to the liquidators address. Write...More

3  Thank PikaChar
Reviewed January 4, 2018

I too had booked a Spa Day including an overnight stay at the Hilton (at a cost of almost £400) to learn that Ocean Rooms is now insolvent and no longer trading. Fortunately, as I'd paid by MasterCard, they will guarantee the eventual refund of...More

1  Thank junesouthshields
Reviewed January 2, 2018 via mobile

I bought a voucher on my credit card for 2 on my October visit to the spa which should be valid for next 12 maths. When I heard about the spa being closed I immediately phoned barclaycard who have been great. They are raising the...More

2  Thank Sezzas
Reviewed December 31, 2017

This was booked for a hen party through a third party service. The hotel where it is situated is very nice, Hilton Newcastle, but the spa service was not the best. There were lots of options to choose from when it came to the treatments...More

Thank Dominique D
Reviewed December 29, 2017

I bought a spa package voucher directly from you for your spa In Newcastle as a present for my daughter, who is visiting for Xmas from New Zealand. After unsuccessfully trying to call for 3 days to make an appointment I then called the Hilton...More

Thank Cagsy54
Reviewed December 29, 2017 via mobile

Called to postpone today's spa trip and afternoon tea only to find out Ocean Rooms are no longer in business. Hilton can't help and can't get in touch with Ocean Rooms!

Thank Jackie S
Reviewed December 26, 2017 via mobile

So I had bought my Mum and overnight spa break for 2 at the Hilton Newcastle through Ocean Rooms Spa costing almost £200. We were due to arrive tomorrow but thankfully I looked on here first and noticed another angry customer's review stating that the...More

3  Thank Claireybaby88
Reviewed December 23, 2017 via mobile

I’ve had a treatment booked for my birthday today but apparently you’re not at the Hilton anymore. I have a few questions: 1. How can I get my money back? I’ve worked really hard to save to buy myself and my partner this package and...More

14  Thank fruitsalad92
Reviewed December 16, 2017 via mobile

Upon booking a package for my mums 60th birthday I was appalled to find I needed to pay an extra £40 just to go and use the spa at a weekend. You don’t get anything extra, so you are basically penalised for working! When trying...More

1  Thank Jaxcw
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Questions & Answers
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Lino F
October 19, 2016|
Answer
Response from RachaelTheOceanRooms | Property representative |
Hi Lino F I hope you are well. We do offer food yet it is not in the health club area itself, we do offer all of our spa guests 25% Discount in the hotel bar and restaurant area. Kindest regards Rachael
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