Surrey Cars

Surrey Cars, Guildford: Hours, Address, Surrey Cars Reviews: 3/5

12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
What people are saying

Suggest edits to improve what we show.
Improve this listing

3.0
8 reviews
Excellent
3
Very good
1
Average
1
Poor
0
Terrible
3

Paul Marshall
Surrey, UK104 contributions
Forgot to pick us up
Sep 2018 • Family
If you arrive back from a five hour flight and want to wait another five hours to be picked up then these are just the people to choose. I booked this company two weeks prior to our flight and all started well and got us to the airport on time. However.... At 13:00 hrs in the morning after a five hour flight you don't need to be phoning asking where is our cab! This happened to us and will never use them again. After an initial call "Where are you?" we were told (with young children in the background) He's on his way!!!! Obviously video camera in the cab!!!! Tree hours later we were told that there were traffic jams on the M25 at three in the morning??? When he did show up after myself acting as a sat nav we found out that he had only been employed by about 48hrs and didn't actually have a clue where anything was !!!! It's an awful long story and won't bore you with the details but this company is an absolute joke!! So Don't take a chance, get a member of your family to pick you up!!!!!
Written January 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

elenor2
London, UK5 contributions
UNPROFFESSIONAL
Aug 2018 • Business
Pick up to Gatwick was fine and price was £49.( paid by card). Collection 3 weeks later was £57???? I had requested a 12.30 pick up and arrived through customs at exactly 12.30 but the driver informed me he'd been waiting since 11.30 just in case , he'd come into the terminal to meet me ( not requested) and had parked the car. He informed me that I would need to pay cash as his card machine was down. He had no working ????phone, for me to query the extra £8 I was asked to pay, with his boss, but he could only receive txt msg from the company about his next pickup. and told me that the reason why I was paying more is that it is company policy to charge everyone more at collection to compensate for those who are late arriving so they don't have to pay £90 instead of the going rate???? I queried this odd policy but felt quite intimidated being a single woman alone, and being told if I did not pay up I'd be forcing him to pay from his pay packet. I only had cash for just under the required amount which the driver finally accepted. I feel afraid as he knows where I live and who knows in this uncertain world what might happen? It was an awful experience of taking advantage of someone. Surrey cars should certainly have the HONESTY to inform passengers, of the extra cost of pickup, when they booked the return journey. AND require drivers to have working equipment fit for the job in hand.
Written August 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

John A
Guildford, UK136 contributions
very good taxi firm
Apr 2017 • Couples
nice cars , good staff , pre-book only . good for airport runs . Fair prices always clean and tidy . friendly staff.
Written April 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

David T
1 contribution
Don't start a conversation.
Mar 2017 • Couples
I couldn't fault the car, a beautiful limo with white leather seats, but I would have preferred not to have to defend British values with a driver who insisted that the answer to crime was to chop the fingers off thieves. My sister in law had a diatribe about how unhealthy it is to eat pork. They have every right to their opinions but next time I will take my son's advice and put my headphones on.
Written March 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tara111
Santa Barbara, California8 contributions
Drivers nodding out
Oct 2016 • Friends
Used Surrey Cars twice recently to be taken from Heathrow to Surrey, and then from Surrey to Ashford to catch the Eurostar. The trips were during daylight hours before 1400. On both occasions, the drivers began nodding out, almost falling asleep while driving. When I brought it up with the second driver, he stated that they work 10 hours a day and that driving that long tends to become monotonous and he gets sleepy. Did not feel safe in that situation!
Written November 17, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ilovegreatfood1
Shere, UK102 contributions
Always on time. Always courteous drivers.
Jun 2016 • Solo
I use Surrey Cars often and they have never let me down. Not only are their drivers polite, courteous and friendly, the cars are always clean and comfy.
Rates are good and as a lady travelling solo sometimes, I feel safe with Surrey Cars.
Keep up the good work!
I would never use another local taxi company.
Written June 22, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ThomasViaggiatore
London113 contributions
On time, great service
Dec 2015 • Couples
Ordered over the phone, driver came on time and was very friendly. Price was good, go would definitely use them again.
Written May 8, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AndyCahn
Guildford, UK2 contributions
Great Guildford Taxi Service
Feb 2016 • Business
I have been using Surrey Cars for the past few years for both business and leisure travel. They have always been excellent. Always on time, great vehicles (Clean and mostly Mercedes). The drivers and operations team is always very friendly and helpful.
Written February 22, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing