Champneys Guildford Day Spa

Champneys Guildford Day Spa: Tickets, Tours, Hours, Address, Champneys Guildford Day Spa Reviews: 3.5/5

Champneys Guildford Day Spa

Champneys Guildford Day Spa
3.5
9:00 AM - 8:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
10:00 AM - 5:00 PM

3.5
96 reviews
Excellent
41
Very good
17
Average
8
Poor
16
Terrible
14

just g
1 contribution
Unprofessional and rude
Sep 2020 • Solo
I went into the spa looking to be advised on what treatments I should get and I was greeted by extremely rude girls, the customer service was awful would not recommend this to any of my friends and family as I was shocked at the service!! The two girls Carly and Alex who served me were so rude and made me feel extremely uncomfortable !Will not be returning anytime soon !! Such an unprofessional atmosphere.
Written October 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Helen W
Frimley, UK63 contributions
Lovely facial, tired building
Jan 2020
Took advantage of the January sale, and booked a Collagen Gold facial. The therapist was friendly and professional, and skilled at her job. I thoroughly enjoyed the facial, which took just under an hour. My only criticism would be that the building isn't as plush as you would expect from a high profile spa brand. Downstairs is lovely with a nice seating area and lots of products on display, but upstairs (where the treatments happen) feels ever so slightly shabby. The stairs creak, and the noise from the road is distracting. I would come back for another treatment, but maybe not at full price.
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ellie M
1 contribution
Amazing service
Nov 2019 • Solo
I recieved a full body massage with the lovely Emily which was absolutely incredible. One of the most relaxing experiences of my life- I was nearly asleep. The therapy rooms are beautiful and very clean.I would recommend to anyone definitely asking for Emily as she was super friendly and professional.
Written November 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Natalie S
Guildford, UK42 contributions
Worst pedicure ever, and the Management but all the "blame" on the trainees
Aug 2019
It was my daughter's Birthday and I wanted to treat her to a spa pedicure. Upon arrival we were allocated trainee therapists - I wouldn't mind but we hadn't been asked when booking if we were OK with this. I felt myself becoming increasingly uneasy throughout the treatment but didn't want to make a fuss, especially on my daughter's Birthday. Actually, I really don't believe all the problems lay at the therapists' feet (although they were, I think, allowed to "practice" too early). The nail polish was gluey and didn't apply well, the neck of the bottle was thick with polish; no cuticles were removed; towels were shaken out all over the floor to make it filthy; the nail buffer was shared between three therapists (my daughter's as well as one treating a stranger! YUK); we ran out of cotton wool and tissues. The resulting pedicure didn't last until the next morning (proof of bad polish, not so expertly applied). To add insult to injury, upon paying, when I ask the "Manager" what the price difference was between a qualified therapist and a trainee (£6) she immediately volunteered that, if we had any "issues", we should write in and our comments would be passed to the trainees to allow them to improve! I begrudge being the spa's guinea pig and paying for it. The Management needs to refine their service before they can hope to train good therapists, especially if they hope to live up to their claims of being a luxury brand. If I'd purchased faulty goods I'd be returning them and asking for my money back - hope the same might be possible of a service.
Written August 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

R0wena19
London, UK4 contributions
Poor quality manicure
May 2019
Went for a gel manicure, the quality of work was poor, all over my fingers and cuticles.

Then 2 hours later it started to peal. Went back and they said they couldn’t fit me in to fix it asked me to come back tomorrow. I don’t live locally so said no and they managed to find to fit me in an hour later. It looked better once the peeling bits were fixed but then only lasted one week.
I’ve had lots of gel manicures and this is the worst one I’ve had. It looked messy and wasn’t durable. Very disappointed and definitely wouldn’t come back.
Written June 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

8Angie
Burgess Hill, UK302 contributions
Friendly service
Apr 2019 • Solo
First visit to Champneys, great location in the High Street, Guildford. I received a friendly welcome on arrival. I booked a manicure using a Buyagift voucher, no issues using this. My beautician Ella was very pleasant and did a great job with my nails, very happy. Nice relaxing atmosphere, would recommend.
Written April 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Wendy D
Guildford, UK4 contributions
A manicure that lasted!
Apr 2019 • Solo
My last Champney experience of a 25 minutes manicure was too awful! Last week Ii went for another 25 minute manicure, what a difference to the first.
Emily knew what she was doing, my nails were a bit of a disaster to start with but she ended up spending time on them and I walked out with fabulous looking nails exactly as I wanted. Will I go again, oh yes. Price wise, maybe a little more than other local salons, but you get the ambience, the name and the product, and this time I got the skill as well, and if the nails last 10 days it will be money well spent!
Written April 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Isabella M
Limassol City, Cyprus45 contributions
Amazing service
Mar 2019 • Solo
Great experience here at Champneys. Lovely and polite ladies. My beautician was extra cautious and made sure I was comfortable.
Written March 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

campsitechick
Totton, UK105 contributions
Day spa
We came for a day spa as I’ve always wanted to go to champneys as I love their products.
Positives: my therapist was wonderful. I wish I’d gotten her name. I practiced some of the Polish I’ve been learning with her and she was really helpful! My massage was wonderful: head and neck and shoulder. Full 25 minutes - just fab.
Lunch was yummy - the starters buffet was fab & I had a pizza type lunch & pud.
Outside hot tub space wonderful.
Restaurant staff and check in staff were lovely. We saw two groups complaining while we were there and they seemed to deal with them well

Improvements:
I’m a large lady - size 20/22 and the robes were a one size fits all; I would’ve thought a champneys spa would’ve been a bit more inclusive!
There was a whirlpool type thing that wasn’t open which was a shame.
I went for a swim and when I came back a young man was about to take my towel off the bed - my mistake for thinking you could swim and then relax, but I think more beds and larger steam rooms etc needed as I didn’t get to go in them as they were all full.

We paid £104 each which included a three course lunch and a treatment and £10 on drinks and snacks or the shop. The day spa changing room was down the hall with key code lockers - not nearly as nice as the other rooms and showers were pretty rubbish and mine wouldn’t stay in the holder.

I’d go again... if they had a special offer on.
Written March 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Julie W
Farnborough, UK100 contributions
January 50% off offer
Jan 2019 • Solo
I took advantage of Champneys' 50% off selected treatments during January offer and booked a pick me up facial and a back, neck and shoulder massage. The therapist was warm and welcoming, asking if there were any areas I wanted her to concentrate on, making sure I was warm enough etc. The treatment was so relaxing that I was dozing during the facial. Nice waiting area with seats, water etc and good product selection for a little post-treatment shopping!
Written February 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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