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Nevis Range Mountain Experience

2,299 Reviews
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Message from Tripadvisor: Temporarily closed

Nevis Range Mountain Experience

2,299 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
2,299Reviews43Q&A
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Simon wrote a review Nov 19
1 contribution2 helpful votes
I arrived not knowing the gondola was closed for maintenance. I missed the small screen outside the door as wasn't looking and nothing on the automated phone line I had rang said they were closed. I arrived just before the normal opening time. I wandered in as the doors were unlocked and I needed the loo and opened the toilet door to be shouted at by a manual labourer who told me I couldn't use the toilets. He then told me, and I quote "You must leave!" I was a bit taken aback and wandered outside after he told me there were no toilets I could use when I asked. I still didn't know that the place was closed and had to find out by ringing up and asking an operator. The car park had lots of cars in it so it looked to be open. I still needed the loo so I went in the car park. I felt better after having been spoken too so rudely by some rude employee. I recommend the car park as a toilet facility if the staff are rude to you and to difficult than to let you use the toilet.
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Date of experience: November 2020
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loopylime wrote a review Oct 2020
Buckingham, United Kingdom80 contributions15 helpful votes
Loved our day on the mountain however with the gondola closed, due to high winds, we were very confused with the lack of signage as to how to get to the lower trails! We finally got it but it was very confusing and we didn't feel we made good use of time. We could also see signs of other trails not on the map and the area around the gondola seemed very busy but nonspecific. Had a very welcome cup of tea in the lower cafe, staff ever so friendly. Shop friendly and car park could be more expensive to allow more investment. Perhaps consider charging for pedal passes - we would be more than happy to pay £5 per person to tide your trails especially if properly signed! We will be back.
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Date of experience: October 2020
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Response from NevisRange, General Manager at Nevis Range Mountain Experience
Responded 3 weeks ago
Good morning, Thank you for taking the time to get in touch. We have recently made a new trail map which is available on our website and at our Ticket office. This makes things a lot clearer in the lower forest and we have plans to improve signage in the coming months. There are a lot of natural trails that are not maintained by us and therefore are not on our maps. Make sure to come along and have a chat to Ticket Office on your next visit and we can point you in the right direction!
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Lyndsay D wrote a review Oct 2020
London, United Kingdom88 contributions12 helpful votes
+1
A thoroughly enjoyable experience. The Gondola ride gave excellent views during the 15 minute climb. Tickets were £22 each for a return ride which we probably could have gotten a little cheaper if we had planned ahead and bought online but considering this is a popular tourist attraction and very well maintained I think it was reasonable. Disposable gloves were made available before boarding at both ends and everything seems clean and corvid safe. The views upon disembarking at the top are amazing and well worth the trip. We were very lucky with the weather that day and could see for miles and could even hear deer bellowing in the distance. The two walking routes to the view points are easy to navigate although muddy in parts so wear appropriate footwear. There is a very handy cafe at the top of the gondola route with a nice terrace to sit and have a coffee or food. There is plenty of parking which was cheap but remember to bring change. If we ever travel back to the area again we would definitely return and try out some of the other walking routes.
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Date of experience: October 2020
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Response from NevisRange, General Manager at Nevis Range Mountain Experience
Responded 4 weeks ago
Good morning Lyndsay, Thank you for for taking the time to write us a review. We are pleased to hear that you enjoyed your visit to Nevis Range! Hopefully we can welcome you back again in the future.
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cwh wrote a review Oct 2020
Sheffield, United Kingdom15 contributions10 helpful votes
Paid around £22.00 per ticket to sit in a dirty seat and peer out of dirty scratched windows that made photographs virtually impossible to take. Apart from one sanitiser near the toilet, we did not see any of the gondolas cleaned after use. We watched ours return down for someone else to get in. VERY POOR VALUE. Not very covid aware. Don't expect it to go right to the top either. The other lift was not working. The view of Ben Nevis was minimal and well behind a larger mountain range that was in front. The paths for mountain bikes were being built and appeared to be good to bike on, however the paying walkers had cobbles, rubble, and uneven ground to walk on. Fine for kitted out walkers but not great for families or elderly people expecting a safe walking environment. Take a mobile phone, as if you had an accident up there, they have not put any numbers to call or get assistance.
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Date of experience: October 2020
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Response from NevisRange, General Manager at Nevis Range Mountain Experience
Responded Oct 22, 2020
Hi Chris, Thank you for taking the time to give us feedback. Our prices are competitive with other attractions locally. We have put in a number of measures to make sure customers feel as safe as possible when visiting Nevis Range. The Gondola is classed as public transport and we therefore follow every Covid-19 related guideline relating to this sector. The Gondolas are each sprayed, every morning, with a fogging agent which has an 18 hour efficiency period. We ask that you travel in a Gondola with your own household only while wearing face coverings and gloves. There are also hand sanitiser stations at all high traffic touch points. We are asking all customers to read through our Covid-19 Health & Safety page before visiting us to make sure that everyone is comfortable with the measures we have in place nevisrange.co.uk/plan-your-visit/covid-19-health-safety/ There is no lift on the hill able to take foot passengers to the summit of Aonach Mor. This has not been advertised at all. We do not advertise fantastic views of Ben Nevis. The views across the Great Glen are fantastic though and definitely worth the visit! When you exit the Top Station you are entering a mountain environment. We do have 2 viewpoint walks which are easier to access however some people choose to simply enjoy the views from the Restaurant Balcony. Perhaps this would have been more suitable for you. We are more than happy for you to get in touch to discuss your concerns. Please email Alice at marketing@nevisrange.co.uk
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mcb161263 wrote a review Oct 2020
Leeds, United Kingdom15 contributions
Brilliant day out, it had been snowing earlier. Didn’t have our bikes with us but the bike trail down looks amazing. Views are spectacular at the top.
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Date of experience: November 2019
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Response from NevisRange, General Manager at Nevis Range Mountain Experience
Responded Oct 22, 2020
Good morning, Thank you for leaving us a review! We are pleased to hear that you enjoyed your visit! Hopefully we will see you again soon for some mountain biking
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