Fun Shack Stockton

Fun Shack Stockton, Stockton-on-Tees: Tickets, Tours, Hours, Address, Fun Shack Stockton Reviews: 3/5

Fun Shack Stockton
3
10:00 AM - 6:30 PM
Monday
10:00 AM - 6:30 PM
Tuesday
10:00 AM - 6:30 PM
Wednesday
10:00 AM - 6:30 PM
Thursday
10:00 AM - 6:30 PM
Friday
10:00 AM - 6:30 PM
Saturday
10:00 AM - 6:30 PM
Sunday
10:00 AM - 6:30 PM
About
Suggested duration
1-2 hours
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3.0
135 reviews
Excellent
27
Very good
24
Average
26
Poor
21
Terrible
37

diane h
1 contribution
Disorganised
Nov 2021 • Family
Visited fun shack as part of my grandsons birthday celebration party held in super hero room. We arrived early 10.30 to put balloons in room. Noticed when going up stairs that they were bit scruffy looking. In order to enter the super hero room you had to walk through the princess party room. Ok if it’s empty as was the case on our day but not if it’s in use, if my princess was partying in there I wouldn’t want 28 kids and as many adults all traipsing through my party room. Makes no sense.
Upon entering room I noticed how dirty it was. I’m not just being picky here it was filthy. I asked staff for a Hoover as the floor was filthy and still had bits of cake etc on it. Bearing in mind we were first party that day (Sunday) I helped the staff member to sweep the floor and said really it needed mopping. I was told the floors are mopped at the end of each day. To which I said there’s no way this floor or indeed the whole of the floor we were on had been mopped the night before as in order to mop firstly you had to sweep and no sweeping had been done on the whole floor.
I then used the blue roll and spray to wash down all the windowsills which were also filthy and the two high chairs I had to go and get from room next door. I was told several times that parents have to clear the rooms when party is finished. Yes parents should clear balloons etc away but is that not why we pay to save messing up your own home and the luxury of not having the mess to clear up.
The kids loved the play area and I’m not bothered about rip off food prices as this is same wherever you are a captive audience be it cinemas or flamingo land etc. It was the party organisation which was none existent and the fact no rooms upstairs were clean and no hand sanitiser in sight anywhere. Hey kids are messy no doubt but at least Hoover and mop the room and wipe surfaces down in between each party it would take all of 15 minutes but make so much difference.
Written November 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

John W
1 contribution
Amazing staff, clean and tidy place!
Sep 2021 • Family
I visited on the 18th of September, I was worried as I had not booked but both girls on the reception told me that it was fine and they would just get us booked in. They made me feel very welcomed from the moment I arrived they had great manners and were very chatty Even though the screens were a pain to speak through!! I couldn’t hear the information regarding wristbands so one of the girls kindly let me through the gate and told me all the information there. They couldn’t have been more helpful. Another two younger girls then served me on their servery for food and drinks, they were very quick and efficient and the coffee was amazing! I have absolutely no complaints, the place was kept tidy and maintained, I seen multiple members of staff out cleaning during my time there and my kids absolutely loved it!
Written October 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Holly W
1 contribution
Over priced and not great value for money.
Aug 2021
Over priced.
Food stale and expensive.
The play factory in Thornaby is much better value for money.
This is pure greed you need to take a bank loan out if you have more then one child.
Written September 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lucy May
Billingham, UK3 contributions
Great service
Mar 2020 • Family
I had a wonderful experience today at funshack Stockton, the women on reception with short pinky blonde hair with glasses was so lovely and welcoming she interacted with the kids very well and involved the parents aswell. She was amazing!
Written March 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for the great review, We are pleased you enjoyed your visit.
Written July 31, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Richard
9 contributions
Expensive rainy day plan
Feb 2020 • Family
It was storm Dennis time and we had two 3 yr olds. The queues were out of the door!! When we finally got to the till, it was £25 for 1.5hrs, monitored by the colour of the shoe bag they give you. Ouch! The 0-4 area is small and uninspired. My two wanted to go on the 4-12 area which was fantastic. The ship with air firing guns was great fun. The very long helter skelter slide was terrific. In view of time limit by staff u don't waste play time ordering food so the business £misses out on me spending more. McDonald's is on the same retail site anyway. If your child is older they will rave about the monorail abseiling over the customer dining area! And there is also a dedicated clip and climb wall, abseil experience separately £charged area. Dodgems are £2 Extra.
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for the review. Yes it can get very busy in the holiday period and especially if we have cold wet windy days, If we are busy the wait time for food from the kitchen can be a little longer then usual we do try our best to ensure this is not too long.
Written February 27, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Julie M
2 contributions
Fun shack stockton
Jan 2020 • Family
Just been with 2 7 year olds a 1 year olds and 2 adults, although I think it's a great place for all the family I think it's a bit pricey as today's visit cost me £28 admission that's with out the £4 per person for the new zip wire that's new which again is good but £4 ago for about a 5 minute ride round. Also I think £7.95 for a one year old is a total rip off as at that age they only potter around and get tired after a while anyway and why should they charge adults £1 each as you end up spending a money on a cup of coffee/drink etc... although we will return it will be our last resort for a rainy day, if the prices were more reasonable we would visit more often
Written January 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for the review
Written January 24, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

mmmmkinlo
Middlesbrough, UK1 contribution
Mrs E
Sep 2019 • Family
I wish I had read these reviews before bringing my 3 here! It is everything other 1 star reviews say, Very expensive for everything! Entry charge for parents is just greedy. Nowhere else in this area charges this apparent service charge! So you feel wound up as soon as you arrive because of this! The food and coffee is really bad, but the worst worst worst thing for me was that bloody MICROPHONE!!!! OMG if she says it once she said it 300 times, I think the major problem with this is that most of the staff are very young and clearly don’t want to be there! They all need training, how to speak to adults and children. Iv worked on mystery shopping for 17 years and today was not on assignment but if I was this would be an epic fail for so many reasons! Won’t be back... ever!
Written September 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I'm sorry you were unhappy with your visit to Fun Shack. However we feel our prices are justified because of how big the center is and that we have a lot to offer our customers, We have cannon ball cover, Trampolines, football court slides sky tykes and go karts and buggies and we also have our play frames. We do charge £1 for adults as this is a service charge which we feel is justified. Our reception team do use the microphone as and when needed sometimes this is to alert children and adults that the child should not be climbing the slides this is due to health and safety and we do not want any children to hurt themselves. Our staff always to try to maintain a positive happy attitude and training has been given to our staff.
Written September 14, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jenny H
3 contributions
Kids enjoyed it
Sep 2019 • Family
Kids seemed to enjoy it, a nice way to finish up the school holidays with them before school starts we will probably come bsck
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for the review. And we look forward to seeing you again.
Written September 6, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

kawasaki1234
1 contribution
wont be back
Aug 2019
to expensive i paid 948 per child my daughter said on website it was only 748 i was later told it was 2pound extra for kids holidays what a scam i also had to pay for entry for myself even tho i spent money for meals and drinks sort yourselfs out fun shack and play fair
Written August 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Kawasaki, Our prices are stated online it is cheaper during term times but in school holidays and weekends we operate a peak rate (stated online website) This isn't a scam and i'm sorry you feel this way.
Written August 22, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ian1416
Stockton-on-Tees, UK56 contributions
Safeguarding???
Aug 2019 • Family
A wonderful place for kids but omg at least five adults are in the play area despite numerous notices stating there should only be children 4-14yrs in there . I’m sorry but it simply isn’t on. I don’t know who these people are , in with my grandchildren. There are no staff supervising the play area and this is totally irresponsible given the purpose of the place . I am not adding or taking photos as this would also be a safeguarding issue. Fun shack, fix it or I will be speaking to the council
Written August 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Ian1416, I'm sorry your not happy with your visit to Fun Shack. All children are to be supervised by their adult they came in with not the staff on site this is stipulated on the sign in sheet when you come into Fun Shack. We do have notices up for customers so they don't take photos or video's as this is a safe guarding issue we take very seriously. Next time please raise your concerns with a manager on site so we can address it immediately. Thank you.
Written August 22, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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