Billingham Forum

Billingham Forum, Stockton-on-Tees: Hours, Address, Billingham Forum Reviews: 4/5

Billingham Forum
4
6:30 AM - 10:00 PM
Monday
7:00 AM - 10:00 PM
Tuesday
6:30 AM - 10:00 PM
Wednesday
6:30 AM - 10:00 PM
Thursday
7:00 AM - 10:00 PM
Friday
6:30 AM - 9:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 8:00 PM
Popular mentions

4.0
135 reviews
Excellent
64
Very good
52
Average
9
Poor
6
Terrible
4

Tye A
1 contribution
wasted journey
Nov 2021 • Couples
we looked on the website and saw the availability of the sessions and saw that there was a session at 2 o clock so we traveled over an hour to ice skate here only to be turned away because of damage to the roof even though there was no indication this was the case on the website there was children in-front of us crying that they had the same experience wont be visiting again the customer service was appalling
Written November 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We apologise that the Ice Arena was closed on Saturday 27th November. Unfortunately due to damage caused by Storm Arwen we were unable to open on this day. Although the sessions were still showing on our website, the site asks for visitors to check social media to keep up to date with the latest news and we posted on both Forum Ice Arena and Tees Active social media channels around 08:24 on Saturday morning notifying everyone that the Ice Arena was unfortunately closed for the day due to damages. We hope this experience doesn't impact any future visits and thank you for your understanding at this time.
Written November 29, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Gottahaveslush
Hartlepool, UK11 contributions
Great venue and cleaner deserves praise!
Aug 2021 • Family
Went to Go Climb at the Forum for a birthday party - great for my daredevil four year old. After the climbing we were transferred to the function room so the kids could eat their Happy Meals. In between, I went to the baby change with my other daughter, and a friend said she’d keep an eye out to point us to where to go. After leaving the baby change I couldn’t for the life of me find a function room, so headed downstairs to ask the receptionist where it was. Her reply was ‘I don’t know, off the top of my head’ and I was left standing there awkwardly. I was quite anxious as I was aware of a time limit on the room, and was up visiting from the Midlands so time was precious with our friends. Thankfully a male member of cleaning staff saw me looking lost and gave me directions - 10/10 to him for customer service!!! Overall a lovely visit to the Forum - it must be 15 years since I last visited and it has improved immensely.
Written August 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your review, we're glad that you all enjoyed the party at GoClimb and we hope to see you again. We will pass your feedback for our team to action
Written October 12, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

kemp1234
123 contributions
Swimming with a baby
May 2021 • Family
Me my partner and my 7 month went to the forum may 2021 to use the pool. I haven't been to the forum in over 15 years so I knew it would have all changed and it has... For the better. It was modern, clean and over all really good. The baby swimming pool was a nice warm temperature and perfect for what we wanted. The changing areas and the toilets were spotless. The only issue we had was there wasn't enough family changing rooms and I don't like where the showers are. I just think it's really odd to shower in front of everyone using the pool, it should be sectioned off. All the staff we came across were friendly and helpful. Will be back.
Written May 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello, thank you for your review. We're glad you enjoyed your swim with us! At the moment the other showers are closed as a response to the COVID-19 pandemic and we will be able to open these as well as more of the changing facilities as soon as things are safer and social distancing is removed. We hope to see you again!
Written May 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Peter
1 contribution
Ice skating
Sep 2020 • Family
I’m a dad of two and we went on Sunday and a young girl on hockey boots nearly knocked my children over at high speeds multiple times otherwise great fun!!
Written October 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Laura T
Middlesbrough, UK5,423 contributions
Decent pool area - but we only visited for scuba diving late on nights
Aug 2019
We recently learnt to scuba dive and visited this pool several nights over a couple of months to practice in the deep pool. There is the normal swimming pool with lane and a smaller deeper pool next to this which we used.

Plenty of changing rooms, all locks worked on doors and lockers all worked satisfactorily. The facilities were clean and well-kept, lifeguards always noticeably present. The showers always had hot water.

Large carparks nearby, which are free to use, so very easy to park right next to the centre.
Written July 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your kind review
Written August 18, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Zoe B
Stockton-on-Tees, UK8 contributions
great family day out
Feb 2020 • Family
great fun for all the family.huggfe ice rink.fantastic skating lessons.warm swimming pool.great climbing for kids.very clean spacious sports centre
Written June 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your kind review! We look forward to seeing you again soon!
Written August 18, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

KCollings1991
Cumbria, UK3 contributions
Disappointing
Feb 2020 • Friends
I went ice skating with friends.

We arrived early to have ample time to put on skates but got told they can't until 10 minutes before. Waited around went back to the reception only for her to redirect us to a second queue that was now long. By the time we got our skates it was on the hour running into our time.

Thankfully I brought my own skates as my friends hired some and they were in poor condition compared to other rinks I've visited.

The ice was busy as expected as it's half term for kids but there were no staff on the ice. There were kids skating backwards and throwing ice, families linking arms and many just standing on the outside blocking.

The facilities are nice apart from one of the men's toilet door locks being broken. Staff all seemed depressed.

In the future, I'll travel elsewhere even if it takes longer and costs more fuel.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your feedback regarding your recent visit to the centre and I am sorry to hear of your disappointment during your time with us. February Half Term was popular this year for people to come skating, and as a result of this, it took a little longer to clear and clean the Ice Arena in preparation for the next session. This also resulted in a slightly longer time to get served for some of the customers in the queue – which we apologise for. The hire skates are replaced periodically – this year we have replaced 70 pairs. Some customers prefer new skates, but these can be problematic for some as they haven’t been worn in – others prefer the older style skate as these are kinder to the feet as they have already been worn in by other skaters. Next time you visit, please ask the staff for the skates of your choice and they will help where necessary. If you would like to skate again in the centre in a quieter time to avoid the queues, I’d recommend the holiday periods from Easter to the Summer Holidays, as this is a less demanding time for skating. Please be assured that we have spoken to the staff in attendance during your visit with regards to improving our customer service and hope that if you do decide to return to the centre in the near future you find your visit a more pleasurable experience.
Written March 10, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Davew78
Essex94 contributions
Poor Management and Lack of Equipment
Feb 2020 • Family
Tried to go ice skating today. First of all, at least 20 minutes of the session is lost because they don’t open the tills until they start the session. Then there is another long wait for ice skates. This is where the problems arose. They run out the double
Ice skates for little ones. I had a really upset 3 year old because she couldn’t skate. How difficult would it be to make sure you have enough skates, the hire for them costs enough. We also wanted a penguin/snowman for my daughter to use, but you would only be able to use it for 30 minutes because again, they don’t have enough to go round. Yet they still have the cheek to charge £3 for the hire of it for 30 minutes.

Seriously now, get the kit and get the equipment so the next generation can learn to love the ice. The management pretty much shrugged their shoulders when I complained. Complete mismanagement. Thankfully I got a full refund, but that wasn’t much consolation to my upset little girl.
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Further to your feedback regarding your recent visit to the centre, I am sorry to hear of your disappointment during your time with us. February Half Term was popular this year for people to come skating, and as a result of this, it took a little longer to clear and clean the Ice Arena in preparation for the next session. This then resulted in a slightly longer time to get served for some of the customers in the queue – which we apologise for. We periodically replace our supply of ice skates – this year we have replaced 70 pairs. However, as a direct result of your feedback we have purchased 10 pairs of the twin blade skates, so that we are more than able to meet the needs and expectations of our customers during future sessions. With regards to the stability aids, these are available for hire during the public skate sessions and at times the demand for them is high, which is why we set a time for their hire of 30 minutes. The duration time of 30 minutes for the hire of the penguins and snowmen is set in line with industry guidelines – 30 minutes per session being sufficient time for the user to gain a degree of confidence on the ice without becoming too dependent, but this is just an indicator. At times of peak demand we do need to adhere to the 30 minutes for their hire, to allow a fair process for all, which I am sure you will appreciate. However, at quieter times/sessions, were possible we do let the customer use the stability aid for a little longer than the 30 minutes, as we appreciate some may need it a little longer than others to gain their confidence on the ice. If you would like to skate again in the centre in a quieter time to avoid the queues and possibly utilise the stability aid a little longer, I’d recommend the holiday periods from Easter to the Summer Holidays, as this is a less demanding time for skating. Please be assured that I have spoken to the staff in attendance during your visit with regards to improving our customer service and hope that if you do decide to return to the centre in the near future you find your visit a more pleasurable experience.
Written March 10, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

steakhunter x
England, UK9 contributions
Great little theatre
Oct 2019 • Friends
It's not the poshest place but they have some big names on that stage!

I've seen several shows over the years - music, stand up comedy, plays, opera, ballet - they have it all and the production is excellent. Even the annual panto is top class.

One of the great things is that is small enough that you get a good view from every seat.

The staff are always friendly and helpful. The toilets are clean. The refreshments are not cheap but also not stupidly over-priced either. I mean, it is still Billingham after all!

I've enjoyed every show here from Madame Butterfly to Ross Noble. This theatre is so under rated.
Written January 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AJSB
Northallerton, UK166 contributions
Ice skating fun
Nov 2019 • Family
Came here with the family for ice skating. The ice rink is well looked after and was not too busy even though it was half term. Good fun was had by all.
Written November 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We're very glad that you had a great trip to our Ice Arena and we look forward to seeing you again soon
Written January 13, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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