Super Play Factory

Super Play Factory, Stoke-on-Trent: Address, Phone Number, Super Play Factory Reviews: 3/5

Super Play Factory
3
Game & Entertainment Centers

3.0
71 reviews
Excellent
22
Very good
12
Average
7
Poor
7
Terrible
23

Jeffp55
8 contributions
Mid holiday visit
Aug 2019
Took the 3 great grand children, they loved it. The food was good, plenty to do and they enjoyed all the equipment that they used.... great for wet day as we could not go to the seaside this time.....
Written September 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

caddimad123
1 contribution
Disappointed
Dec 2018 • Family
Having been here before and had an absolutely amazing experience I was appalled by our return visit. We took a large group of children, who all had great fun, however, the owner of this business is a disgrace and needs to learn how to communicate with people. His treatment of PAYING GUESTS was disgusting and thoroughly ruined our visit. The way he speaks to people needs to change. Will definitely not be returning. I feel extremely sorry for the staff who work for him, as he treats them just as badly. Would not recommend this play area!
Written January 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sjack
Stoke-on-Trent, UK1 contribution
Children’s birthday party
Nov 2018 • Family
Had my sons 7th birthday party here today and would just like to say how brilliant the service was that we recieved. They went above and beyond for my sons party from the decorating to singing to him it was brilliant and a big thank you to nath making it so easy to book and get me in on such short notice , highly recommend and will definatly be using this place again :)
Written November 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lisa B
Stoke-on-Trent, UK6 contributions
My sons 3rd birthday party
Oct 2018 • Family
Well what can I say about these guys!! I struggled to find some paw patrol mascots for my sons 3rd birthday party last month, I’d tried everywhere before my friend mentioned that they have them at their super play factory all the time, I contacted them to ask if they would hire them out if I could find someone to go in them which agreed they could do, I struggled to find anyone and Nathan who works there said that he wouldn’t mind attending the party dressed as chase as a 1 off if I struggled. They went 1 better and I ended up with chase and Marshall who came to my sons party, danced, went On the bouncy castle and just generally entertained the children! I can not recommend these guys enough they went completely out of their way which they didn’t have to do for a small fee of which they wouldn’t accept any more money for going the extra mile for me! Thanks so much again to you both for everything you did!
Written November 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Raymondson
Stoke-on-Trent, UK243 contributions
Excellent birthday party
Sep 2018 • Family
We held a 4th birthday party at Super play factory and cannot fault the place.

We booked for 12 kids and paid the deposit, chose the theme for the party and they phoned to take the balance about 10 days before.

On the day of the party, two of the attending children had siblings with them and we asked the party coordinator to put a couple of extra chairs in the room, which they did with no hassle. They even provided extra ice cream for the kids.

Great success. Loads of room, possibly the best soft play in Stoke-on-Trent.
Written October 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

LJG91
stoke-on-trent15 contributions
Fantastic!!!
Oct 2018 • Family
I had  my daughters 6th birthday party here with 20+ children and the day ran so smoothly without any problems.
We had a party host that was very informative and looked after us throughout.
The food was really yummy and even catered for dairy free dietary needs. Which was great so they didnt miss out on the ice cream.
We had a minion to visit and was great fun for the kids they went nuts and loved dancing with them.
The centre was clean and tidy with no issues
I have always prefered coming here even if it's just for my 1 year old to have freedom running around as it's so suitable with the jumperoos and walkers.
BIG thank you to all staff for giving my daughter a wonderful birthday party.
Written October 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

A13exf
20 contributions
kids will love it adults no so much
Oct 2018 • Family
First visit in a long while but as it's getting colder outside we decided to visit today.
Pros:
lots of things for the kids to do and a good variety of equipment, some new stuff added since our last visit.
Cons:
Wrap up warm it's freezing in there
Too many tables it's like competing in a krypton factor obstacle course to get to your table.
Big queue to order food, once ordered there was a long wait for it to arrive, when it eventually arrived I can only assume it had been sat for 5-10 minutes in the kitchen as it wasn't very warm, portion sizes small and quite expensive.

won't be rushing back.
Written October 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kirsty J
Stoke-on-Trent, UK3 contributions
Terrible management
Oct 2018 • Family
Great play equipment but the terrible management, poor food quality and small car park really let it down.
Written October 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dkfoster90
Staffordshire, UK1 contribution
3rd Birthday party
Sep 2018 • Family
My so had an excellent party at super play factory. The staff that helped were amazing especially when they dressed up as two characters from paw patrol. The food was better then I expected overall performance 10/10. Even the manager was helping out and was a very nice gentleman. Thank you for a great party!!
Written September 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Louise H
3 contributions
Miss managed chaos
Sep 2018 • Family
Where do I start, on the positive the amount of equipment available and play area itself is great, and could keep kids busy for hours, however the cleanliness of it and the toilets also are far from up to standard. It’s obvious they are cleaned once a day and not beyond that. It’s staffed by young teenagers, and whilst they all look like they are working hard it’s visible the place is in sheer chaos and no management is visible. Tables are on top of one another, you literally have to fight for a seat. Food ordered took over an hour Despite chasing it three times and once arrived was return as it was burnt. Certainly would not recommend, there are far better places locally
Written September 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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