Thank you for your review of our Air Decker service. We're glad to hear you will continue to travel with us and look forward to having you aboard again!

Thank you for your feedback. We appreciate all comments. It is nice to hear that you have found our service reasonably priced, and reliable on previous occasions. We are disappointed to hear that on both journeys there was a mechanical issue with the bus that you were travelling on. We endeavour to deploy replacement vehicles as swiftly as possible but this does depend on where the bus issue develops. Our depot is in Keynsham so if a breakdown occurs towards Bath/ near the airport it can take up to 30 minutes for the bus to reach the passengers. With the breakdown you experience in Keynsham this was why the transfer happened quickly. Our service is normally very reliable and we are hoping to revert to our pre-covid 30 minutes service frequency from Sept/ Oct onwards which will improve this further

Thank you for the excellent 5* review. We expect high standards from our driving team so it is great to have such positive feedback. As lockdown has lifted, we have seen an increase in traffic which can have an impact on running times during peak periods. We are monitoring this closely and hoping to revert to our 30 minute service frequency as soon as is viable.

Thank you for your feedback. We are currently operating an hourly service to and from the airport, subject to there being no issues with vehicles and traffic on route. Pre pandemic we operated a 30 mins service frequency which is much more attractive. Due to a decrease in demand and a shortage of drivers. we have been unable to return to this to date. Whilst we don't have a dedicated app for Air Decker our live timings and tracking is available through UK Bus Checker which is free to download on any smartphone. I hope this will help in future.

Thank you for your feedback and sorry to hear that you were disappointed with the experience. We used to offer a 30 minute service frequency pre-Covid, but due to the depleted international travel in 2021-2022 we had to revert to our old 60 minute service frequency. There is also a national shortage of bus drivers which is particularly prominent in the West of England, which impacts on what we are able to deliver service wise. We are optimistic that we will return to a 30 minute service frequency at some stage which understand is more attractive to travellers. I note your comments about the current drop off and pick up point for bus and coach services. This is a temporary solution whilst Bristol Airport build and complete their dedicated transport hub so this will change in the future. Once again thank you for your comments which we most certainly will take on board to further improve our service.

Thank you for your feedback. We're sorry to hear that the Air Decker service wasn't up to your expectation when you travelled. We pride ourselves on good customers service and often receive praise about our drivers so to hear on multiple occasions that you have been unhappy with the driver isn't ideal. Please could you email in with details of the times and dates that you have travelled in the past, so that we may look into this. We look forward to hearing from you.

We're sorry to hear that your journey wasn't up to expectation when you travelled. We would appreciate it if you could email in to us so we could get some further information from you.