The Bath House

The Bath House: Address, Phone Number, The Bath House Reviews: 2.5/5

The Bath House
2.5
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firstflier
By firstflier
Half spa day with a few hiccups
My husband and I visited the Royal Crescent Hotel Spa for a half spa day. Whilst the massages we booked were fantastic (I would definitely recommend the Pre-Natal Wellness massage for any Mums to be), the actual package offered is not one I would recommend to friends as I just don't think it was value for money. Unfortunatley, on the day that we visited the spa, the sauna was not working. This left the steam room, jacuzzi and pool in the spa. When we first entered, it was only me and my husband but 4 or 5 other couples appeared relatively quickly and, with the sauna being out of action and only 4 sun loungers in the spa, this left little space for people to spread out and did appear to be a point of annoyance for other guests. Considering a rather large part of the spa was out of action, it was a shame that no one mentioned this when we arrived and there was no compensation offered. I don't necessarily mean in financial terms but it just wasn't mentioned at all. We then went to the Dower House for the 2-course lunch that was included in the half day package. Unfortunately, whilst the service was very friendly, it was somewhat chaotic. When we were sat down to our table we were given a food menu only, which lead me to (correctly!) assume that drinks were not included in the lunch package. After we ordered food and drink, we were quickly presented with our dessert first which we had to turn away as we had not received any starters or mains at that point. The starter was brought out and was tasty so no complaints there but the empty plate then remained on our table for approximately 30-40 minutes before someone came to clear the table. By the time the plate was removed, we had been sat for over an hour. The mains arrived and were not overly hot but, again, very tasty. The sauce on my beef dish had a slight skin on it so I assume had been sat out for a little while. The mains were cleared and my husband ordered a cappucino as he had opted for the starter and main. My dessert was brought out which was excellent, however, the cappucino did not arrive until after the dessert had been entirely finished. At the end of the meal, we asked if there was anything to settle and were brought a bill for the drinks (gin and tonic, pot of tea and a cappucino) - in total over £20 extra. This was disappointing as we had not been advised that drinks would be extra at any point and we had not been provided with a drinks list to look at the prices prior to ordering either. Whilst we appreciated the high end nature of this establishment, £6.00 for a pot of English breakfast tea was a bit of a surprise! I would not have necessarily expected the gin to be included in the package but it strikes me as somewhat odd that there is no allowance for drinks during a 2-course lunch. In general, we had a nice time and the atmosphere was pleasant but I am not sure it was worth the £320 that we ended up paying for the experience. It may be that a new team is being trained in the Dower House which may explain the slightly disjointed service that we received. Hopefully this will be improved over the next few months.

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L M
London77 contributions
Couples
The location for The Bath House completes the Bah Experience.

Treatments were pleasant but not excellent. The spa facilities were lovely, and the lunch was presented perfectly. Value for money was poor.

In between treatments, however, one felt like a bit of a fish out of water, flailing about without knowing where to go next or even the time between treamtments, leaving the spa user with that "first day of school" feeling. Not relaxing at all. Our requests for any alterations to timings request were ignored twice, and when action was taken it was clear the the person felt inconveniced by having to ask the therapists if this was possible.
We also stated that we needed to leave in order not to be late for our next engagement and asked her to notify us when time was "up". This was also ignored, resulting in a hurried and stressful departure and an evening wondering our presence at the Spa seemed to offend the snooty desk staff so unjustifiably.
Hunderds of pounds of spa treatment nearly undone in a jiffy.
(note: staff member "Harry" was excellent, and would be a better host)

Top Tip: before booking a spa, find out if your hotel is a amember of a group that offers discounts.
Written September 30, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

CharlieJ0
London, UK22 contributions
Couples
The spa is a beautiful little place of calm, and a perfect choice if you were wanting to go on your own for some solo time to relax and indulge yourself or equally as great if you were going as a couple - i'm not sure the atmosphere is all that geared towards larger groups of people, so hen do's and the like should either seek 'exclusive use' - (if possible) or look for a larger spa facility, as the intimacy of the Bath House spa is definitly more suited to couples or solo travellers.

Spa treatment - we had a day pass with use of the facilities and an hour treatment (bubble and mud treatment). This was a fantastic treatment I certainly reccommend it.

The negatives: We were not told of the time the restaurant closed for lunch (which was pre paid and included in the package) as a result we were told by the spa receptionist that we were 'running late' - well we had no idea we had a time to get over to the restaurant by and missed the lunch menu (the review of the restaurant will be seperate to the review of the spa).

Reception staff should really have some form of uniform/ smart dress code to maintain the overall 'luxury' presentation of the spa.

At the end of the treatment I was charged £48 more than what I was quoted for the package. Good practice would have been to either a) apologise profusely (didn't happen-I was instead told sternly that I had been quoted wrongly) b) Explain to me (politely) why I had been charged the amount and offer some form of discount.

Overall fantastic treatment by great therapists - front of house hospitality could do with being a little more professional.
Written March 26, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

firstflier
6 contributions
My husband and I visited the Royal Crescent Hotel Spa for a half spa day. Whilst the massages we booked were fantastic (I would definitely recommend the Pre-Natal Wellness massage for any Mums to be), the actual package offered is not one I would recommend to friends as I just don't think it was value for money.

Unfortunatley, on the day that we visited the spa, the sauna was not working. This left the steam room, jacuzzi and pool in the spa. When we first entered, it was only me and my husband but 4 or 5 other couples appeared relatively quickly and, with the sauna being out of action and only 4 sun loungers in the spa, this left little space for people to spread out and did appear to be a point of annoyance for other guests. Considering a rather large part of the spa was out of action, it was a shame that no one mentioned this when we arrived and there was no compensation offered. I don't necessarily mean in financial terms but it just wasn't mentioned at all.

We then went to the Dower House for the 2-course lunch that was included in the half day package. Unfortunately, whilst the service was very friendly, it was somewhat chaotic. When we were sat down to our table we were given a food menu only, which lead me to (correctly!) assume that drinks were not included in the lunch package. After we ordered food and drink, we were quickly presented with our dessert first which we had to turn away as we had not received any starters or mains at that point.

The starter was brought out and was tasty so no complaints there but the empty plate then remained on our table for approximately 30-40 minutes before someone came to clear the table. By the time the plate was removed, we had been sat for over an hour. The mains arrived and were not overly hot but, again, very tasty. The sauce on my beef dish had a slight skin on it so I assume had been sat out for a little while. The mains were cleared and my husband ordered a cappucino as he had opted for the starter and main. My dessert was brought out which was excellent, however, the cappucino did not arrive until after the dessert had been entirely finished.

At the end of the meal, we asked if there was anything to settle and were brought a bill for the drinks (gin and tonic, pot of tea and a cappucino) - in total over £20 extra. This was disappointing as we had not been advised that drinks would be extra at any point and we had not been provided with a drinks list to look at the prices prior to ordering either. Whilst we appreciated the high end nature of this establishment, £6.00 for a pot of English breakfast tea was a bit of a surprise! I would not have necessarily expected the gin to be included in the package but it strikes me as somewhat odd that there is no allowance for drinks during a 2-course lunch.

In general, we had a nice time and the atmosphere was pleasant but I am not sure it was worth the £320 that we ended up paying for the experience. It may be that a new team is being trained in the Dower House which may explain the slightly disjointed service that we received. Hopefully this will be improved over the next few months.
Written April 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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