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Bannatyne Health Club & Spa

Shrewsbury SY2 6QQ, England
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Review Highlights
Could be a lot better.

Myself and brother came here today, the facilities are lovely and staff are super friendly. A few... read more

Reviewed 5 weeks ago
Alisia C
via mobile
'Spa day'is a bit of an oversell

Firstly, the staff were all friendly, helpful and the treatments we had were fantastic (back... read more

Reviewed May 31, 2018
Cassie M
,
Birmingham, United Kingdom
via mobile
Read all 13 reviews
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Overview
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In a world increasingly cluttered with noise and stress, stepping into one of our spas where men and women can completely relax and unwind provides the perfect antidote to modern day life. There is no simpler way to treat yourself than at The Bannatyne Spa.
  • Excellent23%
  • Very good15%
  • Average7%
  • Poor40%
  • Terrible15%
5 weeks ago
“Could be a lot better.”
May 31, 2018
“'Spa day'is a bit of an oversell”
Suggested Duration: 2-3 hours
LOCATION
Shrewsbury SY2 6QQ, England
CONTACT
Website
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1 - 10 of 13 reviews

Reviewed 5 weeks ago via mobile

Myself and brother came here today, the facilities are lovely and staff are super friendly. A few negatives are that the spa facilities are attached to the pool area meaning you have to get dressed to come back through to have your massage. The biggest...More

Thank Alisia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spa S, Manager at Bannatyne Health Club & Spa, responded to this reviewResponded 1 week ago

Dear Alisia Thank you for all of your feedback. Thank you for the kind comments regarding the facilities and staff, however I am disappointed to hear that you were not fully satisfied with your day. The Spa build was a fantastic addition to the Health...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2018 via mobile

Firstly, the staff were all friendly, helpful and the treatments we had were fantastic (back massage and a facial).Really lovely. We paid for the 2 4 1 weekday deal and so only paid £35 each. However, if we had paid more money than this I...More

Thank Cassie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spa S, Manager at Bannatyne Health Club & Spa, responded to this reviewResponded 1 week ago

Dear Cassie I am glad to hear you enjoyed your treatments and the facilities. Thank you for your feedback regarding spa days that we advertise here at Bannatyne Spa Shrewsbury. We do advertise that we are a Health Club and all of our packages contain...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2018 via mobile

There was a group of us and with all treatments cost us £400+ and that’s without the ridiculous bath robe and flip flop deposit charge (never had to do this at any other spa) !!! We all booked in for different treatments and there was...More

Thank Fleicia2801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spa S, Manager at Bannatyne Health Club & Spa, responded to this reviewResponded 1 week ago

Dear Fleicia Thank you for your feedback, I am disappointed to hear you did not enjoy your day with us. We always strive to provide excellent customer service and to ensure all clients receive the utmost care and attention. The hire of the spa bags,...More

Report response as inappropriate
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Reviewed May 15, 2018

This was a 'buy a gift' spa day for two with afternoon tea priced at £99 so I'll compare it with similar experience at other spas. Firstly the treatments, a Swedish back massage and mini facial were good as were the staff. However can't rate...More

Thank SolihullCatwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spa S, Manager at Bannatyne Health Club & Spa, responded to this reviewResponded 1 week ago

Thank you for your feedback, I am disappointed to hear you did not fully enjoy your day with us. We always strive to provide excellent customer service and to ensure all clients receive the upmost care and attention. I am glad that you enjoyed the...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2018 via mobile

Just been for a birthday treat. £99 for two treatments, a back massage that lasted ten mins and just a bit or rubbing up and down no structure at all. The facial was nice but over all very expensive for what you get. There was...More

3  Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2018 via mobile

Turned up and confirmed with receptionist my two treatment times, she checked the email on my phone. Heard my name over tanoy later on, went to desk and was told I was mistaken, it was a staff announcement. Arrived for second treatment and was told...More

Thank Lucy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2018 via mobile

This is a really brilliant relaxing way to spend a day. From the moment you walk through the door, the treatments etc. to leaving is just the best experience. The staff are professional and treat you as if your the most important person there. Everything...More

1  Thank Meryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spa S, Manager at Bannatyne Health Club & Spa, responded to this reviewResponded 1 week ago

Dear Meryl Thank you for your positive feedback. I am extremely happy to hear you enjoyed your day with us. I have passed on your comments to all the team and their were delighted. We look forward to welcoming you again. Kind Regards Hayley Innes...More

Report response as inappropriate
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Reviewed March 5, 2018 via mobile

Gym is generally a good varied gym however getting a parking spot is an issue! With regards to cafe the seating has been changed from nice comfortable sofas to hard plastic cold looking uninviting chairs. Will not be using cafe anymore New spa recently opened...More

Thank Jaydle15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2018

We went mid week for a spa day - it was FAB! Friendly staff on Reception, Café bar and therapists. Therapists were excellent and delivered a great facial, back massage followed by a file and polish. We loved the relaxation room and all this was...More

Thank vonpetegriff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spa S, Manager at Bannatyne Health Club & Spa, responded to this reviewResponded 1 week ago

Dear Vonpetegriff Thank you for your positive feedback. I am happy to hear you enjoyed your day with us. I have passed on your comments to all the team and their were delighted. We look forward to welcoming you again. Kind Regards Hayley Innes Spa...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2018 via mobile

I am a member of the Shrewsbury health club so attend classes and use the gym, pool, steam room, sauna, jacuzzi and changing room regularly. Although they can get very busy they are kept very clean. However, this week I tried the newly opened Spa....More

2  Thank Nicola J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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