National Emergency Services Museum

National Emergency Services Museum, Sheffield: Hours, Address, National Emergency Services Museum Reviews: 4.5/5

National Emergency Services Museum

National Emergency Services Museum
4.5
Wednesday
10:00 AM - 4:00 PM
Thursday
10:00 AM - 4:00 PM
Friday
10:00 AM - 4:00 PM
Saturday
10:00 AM - 4:00 PM
Sunday
10:00 AM - 4:00 PM
About
The National Emergency Services Museum is located in one of Yorkshire's first purpose built combined police, fire and ambulance stations in the centre of Steel City, Sheffield. Opened in 1983 with just two fire engines and a few small exhibits and only two of the building's 46 rooms open for the public to view. Since then, the museum has grown and grown year by year. There are now thousands of exhibits and 26 exhibition areas, around 45 vehicles on display and many more exhibits and vehicles currently in storage ready to be displayed we are still developing. The Museum is a Registered Charity and does not receive any major funding. Everything that you see here at the museum has been achieved by donations and your entry fees.We are always working to update the museum and make the museum more hands-on and interactive for visitors.
Suggested duration
2-3 hours
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Popular mentions

4.5
366 reviews
Excellent
235
Very good
99
Average
24
Poor
5
Terrible
3

Helen B
Zakinthos, Greece1 contribution
Great for all the family!
Jun 2021 • Family
We visited having never been befoe and weren't disappointed. There's lots to see and do over 3 floors and an outdoor yard. Despite some interactive parts not in use because of covid restrictions there was still plenty to entertain my 4 year old for a few hours and I had a job getting her to leave! I'd like to go back on my own when I have more time to read all the great displays. The prices of tickets are reasonable and the great thing is they become an annual pass so don't throw them away! We were really impressed it' well worth a visit.
Written June 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Happy days
1 contribution
A great afternoon out
Jun 2021
We had a lovely welcome, a ticket that will last for a year and discovered we’ll be using it! Very interesting for all ages and a coffee shop.
Written June 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi V314QOmarionc, Thank you for taking the time to leave us a positive review. It's always lovely to hear from happy visitors and I'm so pleased you enjoyed your time with us. I hope we can welcome you again soon. Helen.
Written June 11, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

OldBigEd
Colchester, UK19 contributions
Well presented, lots of interaction – definitely worth a visit
Jun 2021
So much more than just a bunch of old uniforms and vehicles. It's a really well presented journey through both the history of Sheffield, and the evolution of emergency services (most specifically police and fire, but with plenty of ambulance and other services included); some great videos and interactive elements for kids and adults, really well laid out exhibits, good facilities and friendly and helpful staff. Certainly felt very Covid-safe too. Well worth the trip (and the ticket is valid for the year, so return visits are covered).
Written June 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi OldBigEd, Thank you for your lovely review and I'm so pleased to hear you enjoyed your visit. We've worked really hard to build a museum that has something for everyone so it's great to know that you found plenty to engage and entertain all ages! We pride ourselves on offering a warm welcome too so it's always pleasing to hear compliments about our staff. It's also good to know that you felt safe visiting us. We've had to make a number of changes to keep ourselves Covid-safe, of course, but it's pleasing to know that this is appreciated and that it didn't impact on your experience. Thanks again and I hope we see you again soon. Helen.
Written June 11, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mary N
Sheffield, UK13 contributions
A Sheffield gem!
May 2021 • Family
A really well presented and interesting little museum. It’s perfect for little kids as well as adults - lots to explore, interactive and interesting exhibits, and staff are really friendly and knowledgeable. Our little boy absolutely loves it, we’ll be back again soon!
Written June 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi maryfnarwahl, I'm so pleased to hear you enjoyed your visit! We aim to give all our visitors a warm welcome so I'm delighted to know you found our staff so friendly and I'll pass on your comments to the team. Thanks for taking the time to leave a review, and we look forward to seeing you again soon. Helen.
Written June 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Malcolm S
London, UK1 contribution
Interesting museum for all ages
Jun 2021
Polite and friendly staff. Interesting exhibits and interactive for kids. Processed a refund quickly when one of the family couldn't visit.
Written June 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi malcolms90, I'm really pleased to hear you and your family enjoyed your visit and I'll pass your kind comments about our staff on to the team. We aim to offer a really warm welcome at NESM so it's always good to hear from happy visitors. Thank you for taking the time to leave a review and I hope we will see you and the family again soon. Helen.
Written June 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kimberley M
1 contribution
We will be visiting again soon!
Jun 2021 • Family
Lovey place, it’s great that you can still explore inside some of the vehicles. We felt safe and clean. Ticket is valid for a year so will defiantly be back for another visit soon. Easy to get to by bus and there are car parks nearby.
Written June 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi kimberleymV1172FX, Thanks for taking the time to leave us a positive review - we really appreciate it and love hearing from happy visitors. I'm so pleased to know that you enjoyed your trip and that you felt safe in the museum as we've worked really hard to give you the best visitor experience we can. I hope we will see you again soon! Best wishes, Helen.
Written June 4, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

John Hipwell
1 contribution
NESM BRILLIANT
May 2021 • Family
We booked tickets for 30/05/21 for myself,my wife and my 8 year old son as my son has autism but is obsessed with all types of emergency vehicles. Absolutely brilliant place to visit the staff are so friendly and helpful. The exhibits are true history with loads of historical information. Lots of interactive exhibits and access to vehicle interiors. A new well lit lift has been fitted for disabled access to all floors.
A fantastic 2 1/2 hours spent inside the museum and the tickets last a full year so pay once and visit as often as wanted in a year without having to pay again. I would recommend this place to anyone who is interested in the history of the museum, history of fire fighting and emergency vehicles. BRILLIANT FANTASTIC 👍🏼👍🏼👍🏼
Written June 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Hippy2013, Glad to hear you enjoyed your visit. We are especially pleased your found our staff to be friendly and helpful and you liked our new exhibits. We look forward to seeing you again soon!
Written June 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dan W
16 contributions
Always a great day out!
May 2021 • Family
The new displays and the efforts put into the whole building shines. As always the staff were very knowledgeable and really friendly. With kids you need to allow a good 2-3 hours but without them I could easy spend double that reading every piece of info and really taking it all in. The cafe is as clean as ever and a good selection of drinks and snacks. Covid safety is clearly top priority and you can’t help but feel safe. All in all a great day out.
Written May 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi deedeeM3289MY, Thank you so much for taking the time to share your lovely review. We've worked very hard while we've been closed to make the museum even bigger and better than ever, so it's great to hear that as a previous visitor you appreciated all the improvements we've made. We also pride ourselves on making everyone feel welcome so I'll pass your kind comments about our staff on to the team. It's also great to hear that you felt really safe visiting us. We want people to have a great time but also stay safe, so the fact that this was the case for you is really good to know. Thanks again, and I hope we see you again soon. Helen.
Written June 1, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Trudy R
1 contribution
It's amazing
Jun 2020 • Family
It was an amazing experience and it was a fantastic day out they have lots of old fire, police and ambulance vehicles to explore
Written May 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi 404trudyr, Thanks so much for taking the time to leave us such a lovely review. I'm so pleased you enjoyed your visit and I hope we can welcome you again soon. Best wishes, Helen.
Written June 1, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kim F
1 contribution
Fantastic find
May 2021 • Family
I visited for the first time along with my 2 year old little boy who loves all emergency vehicles.
What a wonderful find this place is, my little boy didnt want to leave. There was lots for the kids to see and interact with and we enjoyed it so much we are already planning our next visit.
The staff were all so welcoming and friendly and Mick even went down the firemans pole for us. Great day out!
Written May 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Kimannfahy, What a lovely review! Thank you so much for taking the time to share it and for letting us know what a great time you had. We love to hear from happy visitors! Everyone at #TeamNESM does all we can to make sure that our visitors have an amazing time and I'll pass on your kind comments about our staff to the team (although our Mick needs no extra encouragement to show off his sliding skills! :) ) We look forward to welcoming you again soon. Our website and social media is the place to keep up with all the news from NESM including any forthcoming events. Thanks again. Helen.
Written June 1, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Frequently Asked Questions about National Emergency Services Museum

National Emergency Services Museum is open:
  • Wed - Sun 10:00 AM - 4:00 PM


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