Royal Cars Oxford

Royal Cars Oxford: Address, Phone Number, Royal Cars Oxford Reviews: 2.5/5

Royal Cars Oxford
2.5
About
Royal cars are situated in the famous university city of Oxford. A family run business since 1991, securing major contracts it is now recognized as Oxford’s largest private hire service. Royal Cars was initially founded with a modest fleet of just 4 cars which has grown to a wide range including all vehicle types to meet the needs of our customers in Oxford. We now have of over 200 vehicles consisting of MPV’S, estates, saloon, executive, and VIP vehicles. We accept all types of work, from local runs; airport transfers, long distance pickups and drops, and occasionally have crossed the channel! All our drivers are CRB (criminal record bureau) checked, and have undergone a medical examination before being licensed by Oxford City Council.
Suggested duration
< 1 hour
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2.5
123 reviews
Excellent
43
Very good
4
Average
2
Poor
6
Terrible
68

paul j
banbury77 contributions
time to find a better company
Nov 2021
now operating in banbury ( ex cherwell cars ) gone downhill,no tracking on the app so had to call the office who told me a pack of lies............told me my car was a mile away.....ten mins later still hadnt arrived.booked with plenty of notice but still 15 mins late and left stood in the freezing cold............the oxford drivers that have come to work in banbury quite often try to overcharge..........after 30 years im giving them a miss and so should everybody else
Written November 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Greg G
Austin, TX24 contributions
No shows, but still charged
Nov 2021
We booked two rides with them via the app. Neither driver showed up but we were still billed through the app. I only call a cab because I need to get somewhere. That is a mistake I will not make again with this company.
Written November 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Robuk15
Oxford, UK2 contributions
Dreadful, avoid
Nov 2021
Booked taxis, PHV0240, driver number 334, kassam stadium to didcot. Drove dangerously, significantly over the speed limit. Over charged, quote £20.90, tried to charge £35.40 - paid after complaining, £30.

He then returned 20mins later, when I was in the shower, scared my young daughter by banging on window, shouting through the letter box etc claimed I hadn’t paid. I showed him receipt and app of my bank a/c with payment.

This man should not be allowed to drive a cab. More vulnerable customers could be put in danger.
Written November 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Fia M
1 contribution
Varied experiences
Oct 2021
Charge for same journey over about 10 trips varied across a difference of £9. If you query the drivers charging higher rates they become impolite and one locked the cab doors. Those drivers who made the more reasonable charges were respectful and considerate, the others are the reason I shall not use this company again.

Cabs don’t always arrive when advised. On two occasions when they have failed to arrive as advised I have been insistently told on the phone to the office the driver was at my home address - when I was standing outside looking along the road but seeing no cab.
Written November 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Margarida
Porto, Portugal1 contribution
Very disappointing
Oct 2021 • Business
The company often sends their taxis late and i've had many encounters with rude drivers. Today I ordered a taxi for 6 people and the taxi that arrived was for 4.I called the company and while i was on the phone,the driver who came tried to go away and i had to run after him. We had to split the group and order another one and we ended up being late for our compromise and paying more.
Written October 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Molly R
1 contribution
Dishonest driver. Very disappointed.
Oct 2021 • Couples
**Don't use unless you book through the app, so you have a record of the fare and journey**

Very poor and dishonest service received from this company yesterday evening. We got a Royal Cars Cab at 6.30pm yesterday from The Mercure, Hawkwell House to a restaurant on George Street, Oxford, a blue Toyota. The Driver turned off the price display way before the end of trip and then said company has a minimum charge of £10! Return trip booked through the app, £7.10. Not happy!
Written October 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anthony P
Blackwood, UK2 contributions
Royal Cars Oxford: A Five Star Company
Sep 2021
This year, I arranged a trip to Oxford for 5 OAPs.
We needed a large car to take us around, so requested quotes. We chose Royal Cars Oxford and paid the quote in advance.
We were met at the station by a polite driver, Kudrat, who was smartly dressed. He shook hands and said that he and his car would be with us for each journey. He checked the luggage and made sure that we were safely aboard before getting into the car himself. The car was spotless.
In the evening, at the expected time, he was already outside our hotel. It was raining, so we waited while he went into the hotel to borrow an umbrella. This showed that Kudrat was thoughtful and concerned with the welfare of his passengers.
We did not know how long our dinner at the pub would take before needing the car again, but when we went out into the street,it was there, ready.
Wednesday was our main viewing day. We saw the Headington Shark, and the Oxford University buildings around Broad Street. It was then back to the hotel for a short while before going for lunch.
After lunch we went for a boat ride then walked to the Memorial Gardens.
On the last morning, Kudrat was ready with his car and loaded our luggage.
We had had a perfect visit to Oxford. There were 16 separate journeys and every one was on time. This was a Company that realised our needs and provided the perfect service. Kudrat behaved more like a chauffeur than just a taxi driver.
Thank you, Royal Cars Oxford. I now know how to get a good taxi in Oxford.

Written October 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alaa S
4 contributions
Horrible
Oct 2021 • Solo
Do not trust this company! I was overcharged twice and when I dealt with it very poorly! No integrity whatsoever!
Written October 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lillibetjayne
2 contributions
Inconsistent and Unbelievable
Oct 2021 • Business
Use this company with caution. The first driver we had was great. Journey from the station to Hill End with 4 passengers and luggage, a hybrid car and lovely service for £9.50. The return journey, same trip with 3 passengers and luggage, a different driver tried to charge us £30. He had a selection of implausible reasons. Anything from 'covid' to he had to 'open the boot'. Appalling service, giving cab drivers a bad name.
Written October 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Vittorio Scoglio
Eynsham, UK5 contributions
Early hours cab 🚖
Oct 2021 • Friends
Be careful people as we booked this cab in the early hours from Witney to Blackbird leys and when we booked it the the office said £26 and when they took our guest home the driver charged £38 😡😡😡

This is very appalling service and want other people to be aware.
Written October 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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