Debenhams

Debenhams, Oxford: Address, Phone Number, Debenhams Reviews: 3.5/5

Speciality & Gift Shops
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3.5
48 reviews
Excellent
9
Very good
20
Average
11
Poor
3
Terrible
5

Paul G
Beaconsfield, UK24 contributions
Will NEVER shop here ever again !!
Dec 2019
Debenhams
Oxford
Will NEVER shop here ever again !!

Wife bought boots at over 200.00, the sales staff on the shoe counter could not have been less helpful, even breathing seemed to be of great effort, customer service absolutely diabolical, then to top the lot, the bleep alarm went off when leaving on the downwards stairway, set off but my credit cards, I was shouted at by a security guard across the shop floor, "oh you stop" at a high db level, I stopped to confront and advised that if he embarased me any further I would be quite angry, I opened my coat to show that I had no removed goods, he staggered off, WTF !!!

NEVER AGAIN, NO WONDER THE HIGH STREET STORES ARE DYING, ITS ON LINE ALL THE WAY FOR US NOW.
Some will post "why did you not customer services at the point of incident", WHY ???, discuss with the sixteen year old spotty faced rectal opening, that will clearly do nothing, and listen to me while texting to arrange a pub crawl or such like on the mobile phone, NAH, this way all get to see my sheer frustration, Mr Debenham has now lost another valued customer, good luck !!!!
Written December 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Christy_Luv2
Gorey, Ireland1,850 contributions
RESTAURANT EXCELLENT. GREAT HELPFUL STAFF..
Sep 2019
Dropped in for a quick bite and left with a smile on our faces! RABIL (who is usually inside cooking) was such a kind, helpful gentleman, who went out of his way to offer advice on how to facilitate us with a quick lunch. Very clean area and quite a few regulars, which is always a good sign. THANK YOU to all the staff and especially our new friend RABIL... Congratulations on such a great choice of food. ENJOY!
Written September 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

regm889
Bangkok, Thailand626 contributions
Got good deals really
Jul 2019 • Couples
Was looking for cotton pants and shirts, good options and deals, even more surprising to get a deal on Loake shoes, good staff at dressing room too,
Written July 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mike M
Oxford, UK62 contributions
Wonderful staff and service
May 2019 • Solo
This was the first time I've visited the Debenhams restaurant, although I've lived in Oxford for over 10 years. The restaurant is on the third floor and is really spic and span. The staff obviously really get on with each other and couldn't have been more attentive to customers. They should all be given a pay rise, in my opinion. For the very reasonable pricing I'm rating this very good.
Written June 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lisa492
Eastbourne, UK18 contributions
Debenhams restaurant on 5th floor
Jan 2019 • Solo
I had a good experience eating lunch at this restaurant on 30th January 2019. The cutlery was sparkling clean. I had a jacket potato with cheese and beans, and a small salad garnish. The jacket potato and topping was very nice and the salad fresh. There is plenty of space and it is self service. The staff were eager to serve.
Written February 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

joyce l
Oxford, UK16 contributions
The worst customer service ever
Jan 2019 • Friends
Went last Sunday afternoon with a friend. Waited in a long queue to get 2x Sunday roasts took 25plus minutes to pay. Staff were so short and so poorly trained. The young girl sliced 4 pieces of skinny turkey to save costs whereas the chef who helped her served the next customer was generous and gave more than twice amount of meat. Why should I be charged the same?
By the time I finished paying the bill (stupid design as there was a big cold fridge in the middle of the queue) so I had to hold up my tray of food for over 20 mins with my hand! when i returned to the seat, food went completely cold. This was appalling.
My friend and I had an appointment afterwards so we had no time to go and wait again to complain.
I emailed and made a complaint the next day, after a week gone by, no response from the manager. Please don't waste your time in there. Go Whetherspoons, at least you get a hot plate and pay less!
Written February 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

GlynPlested
London, England, United Kingdom25 contributions
Xmas carvery and other good food
Nov 2018 • Couples
Today I visited the upstairs resteraunt the Xmas carvery was on sale so both my wife and I decided to try it .What a surprise turkey 2 slices generous size and Yorkshire pudding with stuffing balls a big pigs in blanket sausage and then the choice of 4 veg or all of them then gravy.
And of course roast spuds .
This meal was extremely tasty ,fresh and looked good .
The service as always in this resteraunt was first class always happy smiley staff never harassed always willing to help .
A exceptional place to eat, immaculate and clean surrounds.
Have eaten in very expensive resteraunt but can honestly say this meal best all of them well done to Debenhams Oxford.
Written November 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JourneymanMerseyside
Merseyside366 contributions
Coffee and Cake
Nov 2018 • Friends
It isn`t where we would normally choose for taking a coffee break while shopping on a busy Saturday afternoon in Oxford, but, as we were already in Debenhams, we decided to rest our weary legs in the cafe. It was very busy, as you would expect but the scones were nice and fresh and the tea+coffee quite good. The only thing was that the staff were not particularly polite or helpful and you felt you were a nuisance to them -- all we were doing was ordering our drinks to go with the scones !!
Written November 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

I R
Corsham, UK24 contributions
Still worth a visit
Aug 2018 • Family
We visited in August.

I really like the Debenhams experience, even when things do not quite work out.

We had a bit of a browse and a drink in the cafe.

I think the young chap was having a nightmare behind the till but he did his best to find a half-smile before serving me up a couple of soft drinks.
Written September 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

David S
Westoning, UK152 contributions
Quick cuppa
Jul 2018 • Friends
This is always a good stop for a quick cup of tea or coffee and a bun. Clean with toilets close by. Decor is just ordinary ,canteen type decor and tables and chairs. Hot food is served at reasonable prices.
Written July 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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