We had a golf break here last year under “normal” conditions... it was so good we thought we would return during these “less normal “ times. Apart from some small changes and some social distancing it was as good as last year. It poured with rain on the first day and got soaking wet and the towel drier in the bathroom was not working. Asked Melania on the reception what could be done and hey presto l was in a new room with tested drier. Melania also seemed to be on hand every time food or drink was required... absolutely cracking service. The hotel food was great, the service brilliant, rooms very nice. It was all good ... except the golf! Look forward to our next trip.

I made a few calls and emails with Rachel Golf's events Manager, who sorted all the bookings, and ensured all went well. Great service We had the best Captain away days, and the quality of service provided by the Nottinghamshire Golf and Country Club, first-time visitors, 29 of us for two days, all the staff were fantastic in looking after the group, and not one complaint from anyone. Excellent evening meals and Breakfast, two good days, highly recommended. Rooms are all kitted out for what's needed. The Guys in the Pro shop are well helpful. We bought vouchers so they could choose the winner's prizes. Great thought. Sorted the buggies out, and nothing was a problem. We played the Championship course with plenty of balls required but optional if you are a sensible golfer.

My partner had booked us a 2 night 3 round stay through golfbreaks.com. We had been informed that the Signature course would be under repair and were looking forward to three rounds on the Championship course. On arrival, we were greeted at the golf shop by the professional and given all the information we needed to get off on our first round. Boy the course did not disappoint, it was beautifully manicured, the tees, the fairways and the greens were all superb, with just enough water to make it interesting, we didn't think it could get any better. We checked into our accommodation and found a spacious, above average ensuite room finished to a high end. We had pre-booked our evening meal of a main course and a dessert (which is selected from a preset menu for the golf breaks) at reception when we checked in. The hospitality staff were friendly, polite, they all worked together as a team and created a very pleasant atmosphere for the entire evening. The food was exceptional and very well presented. Breakfast again a very enjoyable experience with a good choice from a pre set menu. Staff again working together with a very efficient service. The weather had taken a turn for the worse very windy and heavy rain in the morning, we managed to delay our tee off time until later in the day and the weather gods were kind, the wind stayed but the rain eased off after the first hole. Great course, great food, relaxing stay, thoroughly enjoyable. We will be returning. Mark & Von

Lovely receptionist, very helpful The Entrance door to the hotel building we stop in was broken and didn’t shut properly. The bathroom shower was mouldy, upon running the shower black mould was appearing everywhere. The hand held shower head cap came off. Bed where comfortable and room was spacious. We had a good night sleep but little details such as the shower and doors need to be addressed. Now where do I start with the restaurant!! We decided to eat in the restaurant, we wish we hadn’t. We waited for over 15 mins before someone bothered to ask us if we had been given a menu let alone taken a drinks order. All staff where like bees to honey when it came to standing at the bar even when there was nobody there. When we eventually had an order taken and food was given to us. There was no check backs, we even tried to get the attention of a member of staff so we could get another drink. I had to get up and get a drink from the bar. Staff have no care in the world for a good service or customer experience. We couldn’t be bothered getting a dessert as we knew that would be too painful. We asked for the bill, the young girl asked we if wanted a minute to look over the bill. What a mistake, we thought she would be back over in 5 mins with the card machine. How we where wrong, yet again we had to go and pay at the bar. Bare in mind there was only us and one other table in the restaurant and about 7 staff. We felt tired from the whole experience. Staff need basic customer experience training

Went to a weddingof some dear friends and expected a top level place with top level service, the weddingwas fantastic, but the hotel. 100 to be served as the bar opens and they have 1 person serving, you can imagine the chaos. Check into the room to be told a higher price than quoted, despite having confirmation and end up arguing with the receptionist. Visit the room to find the heating doesn't work, call reception but no answer. Visit reception to find no one there. Had to bother the barman, Cameron, who I must add was brilliant, who first tried to fix the heating, admitted defeat, then proceeded to source another room. In the mean time I had discovered that the heater was connected to a timer in another area of the room and that had been disabled. The starter for the wedding was described as mushrooms however turned out to be 1 small flatcap mushroom with a sliver of what I believed to be stilton, which was stone cold. The main course steak was beautiful, but the fruit crumble was all fruit and no crumble. The room was lovely and had a very comfortable super king bed and the annexe was quiet. Looking forward to breakfast after a busy day before we entered the restaurant. What a disappointment. No tea in the tea urn, no fresh juices, cold plates on the warmer and cold food on the buffet. Also a member of staff who seemed to think talking was more important than resolving the shortages. Having requested the food to be microwaved a delay of 5/6 minutes ensued beforeI had to ask for it to be returned. All in all the hotel promises much, charges accordingly and in most cases fails miserably to deliver. I would not recommend this to anybody. There are far better places locally for the same or less money that actually seem interested in the customer. They seem more focused on the golf course than the hotel, so if youre a golfer its great, but don't stay over. I must put in a good word for the only staff that we received any level of service from and they were Cameron and Charlie. If the rest had their commitment then it would have been great , however no

As a local resident, we have used and recommended this venue on numerous occasions but after our recent visit it is unlikely that we will return. The standard of service was extremely poor - we waited over 2.5 hours to complete one drinks order and a light bite. The existence of sanitising the tables after being used was non-existence in fact the tables were not even wiped after people had vacated their tables, this leaving left over food on the tables. It was clearly evident that the staff were inexperienced and lacked any type of training for the type of work required. The two females that appeared to have some kind of authority were more interested in providing ice creams to the minors that had succeeded in practicing their golf skills. Hopefully our experience was a one off "blip" however the management would be advised to take a review on why the overall levels have declined.

While I have no doubt that the golf course and facilities are all good, I have to say that the administration side of things is shocking. I booked a society of 20 golfers for late Dec 2020. I had to pay the full amount (£28p/p) in advance. On the day, they closed the course due to bad weather. Then we had a covid lockdown. Obviously non of these are the Nottinghamshire's fault. When we were allowed to rearrange our day I'm told that we have to pay £45p/p or wait until November. So I asked to cancel and take the refund. Then the fun and games begin. You get past from person to person via email and as yet NO REFUND. Has to be my worst experience of a golf course that I've experienced.

We came in for a table of 2 as we wanted a bit of lunch on 16/07/21, however we left quite disappointed to say the least... Firstly, Jane was very lovely and ensured we were seated to and looked after immediately. So thankyou Jane! Our drinks order of only a lime and a soda and a j2O took around 25 mins to arrive. I then asked for some straws for our drinks, but the waiter only bought 1 in his hand. Whilst walking towards our table, the waiter played with the straw in his hands until he handed it over to me. This was just very unhygienic and i certainly didn't use it... Our food then came out around 1 hr later, the waiter placed our food on table without saying a word and just walked away. We had to continuously get up and ask for 2 plates, basic condiments and also some cutlery. Lastly, there was no check back to see if our food was okay or if we needed anything else, such as more drinks. As we then went to pay, instead of attending to us, one of the bar team was directly stood infront of us leaning against the back of the bar on his phone. This overall customer service was very poor unfortunately. We didn't expect this at all since we have been a few times before to eat and drink. Above all, Siobhan, Shaun & Natalia were amazing as always, their customer service skills were excellent, so thankyou to you three.

The Management needs to change. The hotel has lots of potential but the staff need training. Our television didn’t work so we were told to watch it on our phone on You Tube! Staff not particularly interesting in serving the food. We had to ask for mugs at breakfast . They were brought one a time being swung on the thumb and finger as they approached us.

Stayed with a sizeable group of friends from Leicestershire and Lincolnshire over a weekend on a Sunday Driver. We only played the Championship Course during our stay due to us leaving to watch our late QE2’s funeral at home. The course is typical of a corporate hotel style set up, generally flat with ditches and water hazards yet wide fairways and built up banks to the rear of the greens to reduce the likelihood of running through the back. It was enjoyable but not sure I’ll remember many of the holes. Greens were fairly fast and receptive. We stayed in The Residence and our room was indeed lovely as was the shower room/bathroom. Usual tea coffee tray complete with biscuits, and a very small offering of toiletries. Nice towels but no robes or any other nice little extras. We stayed on a B&B basis with evening meal, whilst the breakfast was ok and everything even tea and coffee is self service, the evening menu left a lot to be desired. All the dishes seemed to be a tad dry and nothing to write home about. Our main concern and those of others amongst our group was the apparent lack of staff when it came to the bar and restaurant. All of our group seemed to be hanging around for ages before anyone became available to serve us and it wasn’t particularly busy. We’re staying again in few weeks time, so we’ll see if they are any changes. I hope so otherwise it’ll be chaos in the bar.