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The Spa at Thoresby Hall

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Address: Thoresby Park | Near Ollerton, Nottingham NG22 9WH, England
Phone Number: 01623 821000
Website

TripAdvisor Reviewer Highlights

Read all 223 reviews
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  • 106
    Excellent
  • 51
    Very good
  • 41
    Average
  • 13
    Poor
  • 11
    Terrible
Let down by reception staff post visit

Lovely spa day booked for a gift Staff on the day excellent but phone manner of staff with post visit query lacking in customer care

4 of 5 starsReviewed 1 week ago
qualitygirls
,
Chesterfield, United Kingdom
via mobile
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223 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Derbyshire
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Myself and my best friend booked spa day after being to others looking on website and were looking forward to it. How wrong we were, would not visit again after our experience. We spoke to manager at end he said he would reply within a week which he did but just made excuses, I have attached reply in review. On... More 

Helpful?
4 Thank JimmyDerbyshire
Woking, United Kingdom
Level Contributor
29 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My husband and I went to the spa as part of a mid-week break at Thorsby and our first impression of the spa reception was not great. When we went to the spa reception area to 'check-in' to use the swimming pool there was a queue and then when we went to 'check-in' for our spa experience there was a... More 

Helpful?
1 Thank GY1115BR
London, United Kingdom
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I always use this spa hotel and its wonderful service as I travel north its the best place for sleep plus breakfast in the morning what can I say, wish I always receive this kind of breakfast the morning is so peaceful everyone from management to all staff are happy to help. hopefully I will go very soon.

Helpful?
1 Thank marvinRed
Chesterfield, United Kingdom
Level Contributor
141 reviews
58 attraction reviews
common_n_attraction_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Lovely spa day booked for a gift Staff on the day excellent but phone manner of staff with post visit query lacking in customer care

Helpful?
1 Thank qualitygirls
Doncaster, United Kingdom
Level Contributor
18 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Took my daughter for a well earned spa day and unlike previous visit the reception staff were sadly lacking in good service skills. We were not asked if we wished to start a charge card so that we could charge drinks or indeed that we could order drinks etc. There was definitely an atmosphere at the reception desk certainly not... More 

Helpful?
1 Thank Sue F
Chesterfield, United Kingdom
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A fabulous day at this spa. All the staff were attentive, helpful and friendly. Treatments were fantastic . Facilities all you need. Good lunch. Well presented and delicious. Can't wait to visit again.

Helpful?
Thank Judith B
Nottingham
Level Contributor
47 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We arrived on time for our day at the spa. We filled in a form and went off for our first treatment - a mud treatment. Great fun. The lunch was very nice although very limited menu. We had a glass of wine each and was asked for our card. When I said we hadn't been given a card by... More 

Helpful?
2 Thank Chrismar50
Derbyshire, United Kingdom
Level Contributor
13 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Lovely relaxing spa! Came here for a relaxing treat and had a wonderful day! There's a lovely indoor and outdoor seating area where you can unwind have a snack and a drink without having to leave the spa area. Both me and my husband had a lovely back massage and it was very relaxing and soothing. The spa itself had... More 

Helpful?
Thank eek8484
Level Contributor
4 reviews
3 attraction reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Took my mum for her birthday on a spa day package. The staff were brilliant. Got stuck in traffic and arrived late, called ahead to warn them and were very helpful. They let us have breakfast late which was served in a beautiful room and was delicious . They also moved our treatment times to accommodate us. Lunch was also... More 

Helpful?
Thank Leanne G
Derby, England
Level Contributor
101 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I visited the spa for a day, which included a champagne breakfast and a two course lunch, along with 5 friends. We arrived at 9am and were taken for our champagne breakfast. This was 3 courses with champagne, fruit juice and tea/coffee. The food was excellent. We then went through to the spa. I had visited before however I wasn't... More 

Helpful?
Thank gillybeany

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?