York Castle Museum

York Castle Museum: Hours, Address, York Castle Museum Reviews: 4.5/5

York Castle Museum
4.5
11:00 AM - 4:00 PM
Wednesday
11:00 AM - 4:00 PM
Thursday
11:00 AM - 4:00 PM
Friday
11:00 AM - 4:00 PM
Saturday
11:00 AM - 4:00 PM
Sunday
11:00 AM - 4:00 PM
About
Famous for its collections of costume, textiles, military and social history, York Castle Museum brings history back to life. Wander through the Victorian streets, venture into the prison cell of notorious highwayman Dick Turpin and discover what life was like on the front line in the First World War. There's something for everyone at York Castle Museum.
Suggested duration
2-3 hours
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Popular mentions

4.5
9,403 reviews
Excellent
6,466
Very good
2,245
Average
496
Poor
130
Terrible
66

Mark H
4 contributions
Another Great Experience
Nov 2021
As a family we have visited this museum several times over the years. This was the first time we had come in winter so the first time we had experienced the Christmas scene in the recreated street. It was so well done. This is undoubtedly one of the finest museums we have visited in the UK which is why we return each time. Highly recommended
Written December 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks Mark for such a lovely review! We are so glad you enjoyed the Christmas experience for your first winter visit. We look forward to welcoming you back!
Written December 3, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ian L
49 contributions
Love this place! Great value.
Nov 2021
I've been visiting this place every time I've been to York. It's a great museum with lots of interest for the whole family. All sorts of exhibits that will appeal to all ages. Highly recommended!!!
Written November 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks Ian for your response! We are glad you enjoyed your visit and found it appealing for all ages.
Written December 3, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

loopy
Birmingham, UK6 contributions
Good
Nov 2021 • Couples
Went here the weekend it was very good and learned quite a bit very informative about things in the first world war !, Only thing I would say was a bit of a downside was in the first part of the museum it's quite narrow in the halls and trying to read everything is difficult when you have queues of people behind you you feel a bit rushed because people can't fit past in some areas other then that tho did enjoy our visit the Victorian street was nice would recommend !
Written November 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mark M
West Lulworth, UK12 contributions
Great museum; not so great customer service.
Nov 2021 • Family
A great museum with lots of activity. My 8 year old son really enjoyed the WW1 section where he could follow someone through their war journey. However, the trip was marred by my son banging his nose on a sign that is placed inconveniently at the bottom of the stairs. He simply turned his head and hit it. When highlighting this to the manager my son was informed “you’ve done well there, no one has done that before”. Essentially highlighting that it was my sons error. My son has now been left with a sore nose with a big mark on it. Maybe the risk assessment needs a review.
Written November 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Victoria B
5 contributions
Too busy to be enjoyable
Oct 2021
Tickets to the museum had to be pre-booked, so I assumed that it would not be too busy. However, they had obviously sold lots of tickets, because it was uncomfortably crowded especially in the enclosed areas. It's a big museum, with plenty to see. Parts of the museum were interesting, especially the costume displays, but I have seen Victorian streets and First World War 'experiences' done better elsewhere. Nice coffee from the cafe.
Written November 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lee
550 contributions
Something for everybody
Nov 2021 • Family
This museum is A must for all visitors to York. There is something for everybody from the Victorian street to the old debtors prison. My daughter really enjoyed the fashion exhibition and parading along the catwalk. My husband and I loved looking at the retro toys and the First World War gallery. All of the staff were very friendly especially the welcome person on the door. I was a little disappointed that the café was not open except for serving drinks in takeout cups and a few cakes but I suppose this is because of the pandemic at the moment. The only thing that I was really disappointed about was the fact that you could only book to go on the tour of the prison on a Sunday morning which was not convenient for us. I think that it would be great if there were more more opportunities to do this tour during the week as well
Written November 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou for your review and we are pleased how much you enjoyed the museum's variety. We are sorry that when you visited us, the cafe was not fully open and we will pass on your comments to the relevant staff member. Regarding the prison cells tour, we will also pass this feedback on and thankyou for the suggestion.
Written December 3, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sarah J
7 contributions
Ensure you leave enough time to see everything!
Oct 2021 • Friends
A brilliant museum! We booked tickets online on a whim on our last day in York and I wish we’d arrived earlier as there is so much to see, we ran out of time!! It’s very interesting and we especially loved the exhibition about the body/fashion/food. The Victorian street is also incredibly interesting with a free 10 min talk from a very knowledgeable guide. The WW1, 60’s, and prison exhibits are also brilliant, well laid out, and informative. All staff we encountered were very friendly too!
Written November 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou for your lovely review Sarah! So glad you got so much from your visit! We look forward to welcoming you back.
Written December 3, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

mjk27
Carnforth, UK73 contributions
Great museum but rip off parking
Oct 2021 • Family
The museum itself is fantastic great and imagininative exhibitions something for everyone. The street is wonderful and then when you head into the prison its incredibly thought provoking. Theres only 1 downside due to my partner being heavily pregnant and struggling to walk we chose to drive to the museum easy enough except the car parking spaces are tiny and the price would make Dick Turpin proud at £10.70 for 3 hours.
Written October 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ray N
Bury St. Edmunds, UK941 contributions
Excellent Museum
Oct 2021
This a great museum with lots to see. They have a Victorian Street scene and you can also see the old prison where amongst others Dick Turpin was held before his execution. I booked the Prison Tour beforehand which was very good and then did the tour around the rest of the museum. I particulalrly liked the 60's segment of the museum. It's a definite must if you are in York.
Written October 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to leave us this review. We are pleased to hear that you enjoyed your visit and look forward to welcoming you again soon!
Written October 29, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

DingDangD0
Chester, UK146 contributions
Admission is Somewhat Off Putting
Oct 2021
As we’d booked a ticket online some days before, for a given specified time, the entrance procedure did seem somewhat tortuous. We arrived maybe 20-25 minutes before the time we’d booked, and, like lots of other people, were not allowed in until the clock struck one. We were actually at the point of giving up and not bothering because of having to stand around outside for no good reason.

Also, people could also just turn up and buy a ticket for a given time on the day. And that did not seem to operate very smoothly either.

However, the museum itself is excellent, there’s way more than I was expecting because the website pretty much is all about the Victorian Street, and whilst the other areas are detailed on the website, it’s not made very prominent.

Also, I feel the place needs to get back to normal; you can’t keep on with the over zealous pretence of covid rules, one way systems (which don’t work anyway inside the building in any case because of it’s layout), signs about masks and so on, plus the booking system and timed entry.
Written October 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about York Castle Museum

York Castle Museum is open:
  • Wed - Sun 11:00 AM - 4:00 PM
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