National Railway Museum

National Railway Museum, York: Hours, Address, National Railway Museum Reviews: 4.5/5

National Railway Museum
4.5
Speciality Museums • History Museums
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
FREE ENTRY Home to iconic locomotives and an unrivalled collection of engineering brilliance, we celebrate the past, present and future of innovation on the railways. Dedicated to igniting our visitors’ curiosity about the people, places and engineering marvels behind the railways, we put our passion for amazing stories into everything we do.
Suggested duration
2-3 hours
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Popular mentions

4.5
18,486 reviews
Excellent
13,513
Very good
3,994
Average
763
Poor
138
Terrible
79

Midlandsman56
Mansfield, UK507 contributions
Jan 2022
Booked online for 9 of us and some of the family walked from the hotel but with me being on crutches, my wife drove, we went to park and a chap appeared and said it was £10 for parking, so I asked if there was any parking for disabled people with my blue badge, he gave us directions to another car park outside the main enterance to where it was free, as we got out the car and was waiting in the car park, another member of staff came across and asked if we had pre booked, so we said yes but waiting for family to arrive, he told us not to join the queue but took us inside the foyer area and said he didnt want us to get cold, soon the rest of the family arrived, my grandaughter who is 4 and our surname is Hornby was off looking for anything with Hornby on..she loved the trains then saw the cream teas, so we all had one of those before we left..we was in the museum for over 4 hours
Written January 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rachael C
3 contributions
Jan 2022
Fantastic place, didn’t think I’d enjoy this as much as I did. We went on a Friday afternoon and it was very quiet which was fab. The displays are wonderful and engaged our 7 year old for a couple of hours. Nice little play area and the Mallard experience was well worth a go.
Written January 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Debs R
8 contributions
Jan 2022
We visited this museum as part of our trip to York in January and it was great. The refreshments were very expensive so I would suggest taking your own, but aside from this the whole experience was very informative, interesting and great to see. We enjoyed it as a couple
We prebooked and paid a donation but you can attend for free, so if you are looking for something to do for free this is perfect.
Written January 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

andy_jm2014
Stafford, UK339 contributions
Jan 2022 • Family
Great museum with plenty of room and some wonderful exhibits. Amazing to find it's still free in the current climate. Worth a visit if your in York for a weekend.
Written January 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jonathan F
Leicester, UK57 contributions
Jan 2022 • Couples
What a great place to look at fabulous engineering in a spacious environment. Pre-booked visit with a donation is the way to do it.
Written January 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

EPHtravels
Aylesbury, UK909 contributions
Nov 2021
We had booked our afternoon time slot and got stuck in traffic on the M1. I messaged the museum asking if we could move to the next day and someone phoned me back within 15 minutes and sorted everything. So helpful and so happy we were able to move our tickets as the museum was well worth the visit.

Well set out with so much to see. It is very impressive walking between all the trains in the big shed with the turntable area. I am very glad we visited.
Written January 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lena
6 contributions
Jan 2022 • Family
Fantastic museum. Amazing collection of trains. Very interesting history. Very interactive. Lovely cafes and gift shop. Very clean toilet facilities. Sweet under 5 play area. Incredible that entry is free but we donated as it is a brilliant museum. All set in the stunning city that is York. Definitely recommend - for all ages!
Written January 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Charlotte M
York, UK2 contributions
Jan 2022 • Family
As other recent reviewers have stated, the National Rail Museum has a fantastic collection and pleasant staff and volunteers but sadly the visitor experience is lacking investment and it shows.

As adults we could appreciate the history but the presentation lacks innovation that would engage young children for an extended period. The interactive elements have seen no investment for at least 10 years and I can only feel this is as a result of the museum sector being drained of funds. A number of the engines that had been accessible were closed off, perhaps due to covid. Little children want the opportunity to grab a steering wheel and get involved. Could more interactive workshops be run to involve visitors perhaps?

The miniature train was fun even if it was a little overpriced for £12 per family for a 2 minute experience but even that looked a little worse for wear surrounded by weeds and a car park. On similar experiences, ornaments and small garden areas have made it all the more enjoyable.

The indoor play area was fine if small but the outdoor area is honestly ill judged with nothing for children under the age of 7 or 8.

A free entry granted but with parking, cafe, train rides, gift shops and donations, it is by no means a cheap day out and I would hope for a national museum it could offer a little more.

I hope that you get the investment you need to really improve the visitor experience for future generations to come.
Written January 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

maggiemaggie56
Northampton, UK1,704 contributions
Jan 2022
Thought I would be a bit bored here but I was surprised how interesting it was . Everything was so well looked after they must have worked really hard on the restoration . Surprised it was free but we did give a donation . Loved the Royal mail part of the train as you can imagine the people working on . Its a must to visit when in York .
Written January 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Catherine G
York, UK4 contributions
Jan 2022 • Family
I have been coming to this museum on and off since I was a kid but this is the first time in a few years.

The good: wide open spaces for the kids to run around in. The under 5 play area is good, though a little small. The miniature railway is fun for the kids but £3 per person for a 2min train ride is expensive.
My son liked the mallard experience but my husband thought the price of £6 for the two of them vastly too expensive.
The cafe was nice and not too pricy. A tub of ice cream and two generous slavbs of cake was £9.
The gift shop was good with a good range of prices. My son got a small train for just £2.50
The staff were friendly.

The cons: The outside play area in South Yard used to be good but last I went and this time it is still very poor. Considering many under 5s use this area you would think it would have play equipment that was suitable. A small swing or slide perhaps instead of not one but two climbing nets and impossibly high climbing bars ( unless put on by a parent). I understand older children use this too but in my mind it is to geared for over 7s with just a small wooden train ( which is slippy in cold or wet weather) for small children.

There isn't enough for young children to be interactive with. I imagine as a couple or adult it would be mildly more interesting. I know it is free entry but honestly, this shows. Other museums give a much better experience. I don't mind spending money in museums but feel I want to get a good experience. The experience here is simply mediocre.
Written January 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about National Railway Museum

National Railway Museum is open:
  • Wed - Sun 10:00 AM - 5:00 PM
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