Norwich Castle

Norwich Castle

Norwich Castle
4
Castles • History Museums
10:00 AM - 4:30 PM
Monday
10:00 AM - 4:30 PM
Tuesday
10:00 AM - 4:30 PM
Wednesday
10:00 AM - 4:30 PM
Thursday
10:00 AM - 4:30 PM
Friday
10:00 AM - 4:30 PM
Saturday
10:00 AM - 4:30 PM
Sunday
1:00 PM - 4:30 PM
About
Built as a Norman Royal Palace and once a prison, Norwich Castle Museum and Art Gallery is packed with treasures, including fabulous fine art, archaeology, and natural history. During 2021 and 2022 construction work will be underway on the exciting Norwich Castle: Royal Palace Reborn project to transform the Castle’s Norman Keep. During these works some areas of the Castle are not accessible and this includes the main Castle Keep.
Suggested duration
1-2 hours
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Popular mentions

4.0
2,267 reviews
Excellent
1,144
Very good
716
Average
270
Poor
89
Terrible
49

Jules
10 contributions
Galleries still worth viewing.
Oct 2021 • Family
We knew the castle was closed due to renovation, but decided to visit anyway, whilst we were in the city. Greeted by lovely staff, on the door and inside. Spent a good couple of hours wandering around the galleries, particularly enjoyed the textile exhibition, & natural history. Went with my 14 year old daughter & we both loved it. Obviously, it’s much better with full access, but I think the reduction in price is a fair compensation for what’s missing.
Written October 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rachel G
1 contribution
Closed
Oct 2021
Let's be clear. This castle is closed. But none of the leaflets or tourist literature mentions that as they obviously don't want to chase away tourists. The only way to find out is to book into their museum, which is open.
Really disappointed, came to do a school project with daughter and it's not open.
Written October 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Roamer69
Nottingham70 contributions
Disappointing - and expensive
Sep 2021
You can’t help wondering if Norwich City Council wants tourists. It’s closed its tourist information centre and the museum’s temporary entrance is hard to find: its website’s “How to get here” page says only “the Castle is situated on Castle Mound” – what a surprise! The admission price of over £6 is very expensive for what’s open (we knew the castle itself was closed).
Written October 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for your comments on your recent visit to Norwich Castle and Art Galleries. We continue to look at our website information and adapt this in reflection to visitor feedback we obtain. Your comments on our 'How to get here' page will be passed onto the relevant department to look into. We are very grateful that we have been able to stay open during our Keep Renovation works: Palace reborn and we have reduced our admission price to reflect what we do have available on site for our visitors. Through the renovation works more of the site will be opened up and new spaces and collections will be available to be explored by visitors in the future. Comments and reviews like your really do help us understand what information we need to highlight before visitors step foot on site so thank you for taking the time to do this.
Written October 19, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Vanessanessa2468
Leatherhead, UK13 contributions
Dissappointed
Oct 2021
Please please state on the website that some of the collections are not available to view until 2023. We drove hundreds of miles to see the lowestoft pottery collection and were bitterly dissappointed it was not on display and would not have made the journey. Enjoyed the tea pot collection though
Written October 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for your review on your recent visit. Having our visitors leave comments helps us look at ways we can get messages across to our visitors before they have even stepped foot on site. We continuously work closely with our communications team to look at ways our websites and social media pages can address what is and is not available to see through our Keep renovation project. We are sorry to hear that the collection you wanted to see was also not on display. Due to the renovation works currently being undertaken some of our collections were taken into storage due to vibrations, to reduce the risk of any damages. Your comments and reviews will be passed onto the relevant department for us to see what changes can be made. Thank you
Written October 19, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Paulnch1
Norwich, UK4 contributions
Awful
Oct 2021 • Friends
Dreadful, over priced, boring. Non interactive staff. Tatty animal exhibits. So many items removed and not replaced.
Written October 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are so sorry to read that your recent visit to Norwich Castle Museum and Art Galleries did not meet your expectations. We are currently in the middle of a large Keep Project renovation Project: Palace Reborn and this has taken the medieval aspects of our museum out of action. We are very grateful that we are able to have access still available to our Art Galleries and some of the Museum site and we have reduced the admission price to reflect this. We do really appreciate visitors taking the time to leave reviews of their visit so we can continuously look at ways we can make the site exciting and interactive for visitors.
Written October 19, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

J2143X
Stratford-upon-Avon, UK180 contributions
Partly closed
Sep 2021
Many parts closed which we didn't realise. Ok if you want to see some interesting paintings and some of the history of The Iceni, but sure it will be much better value when the refurb has finished.
Written October 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for reviewing your recent visit to Norwich Castle Museum and Art Gallery. We are very excited by the Keep Project renovation works currently being undertaken within the medieval aspects of our site and look forward to the Palace Reborn project being completed for the new spaces to be explored by our visitors. We are grateful that we are still able to have areas of our Museum and Art Galleries open for visitors to come and see and we have reduced the entry price to reflect this. We hope to see you again at the Museum and thank you for taking the time to review your visit.
Written October 19, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Cycad
Criccieth, UK45 contributions
Poor signage led to worse experience
Sep 2021 • Couples
The castle is situated at the top of quite a steep hill. As can be seen from previous reviews, the castle itself is shut fo renovation work costing £13.5m. Fair enough. BUT there should be a notice AT THE BOTTOM of the hill stating this to be the case and adding that the museum is open BUT only on a reduced basis. Ticket prices for the museum also need to be made clear at the bottom of the hill. We walked up and gave the museum a look before paying. Very dull did not pay the entrance fee, walked back with a very bad impression of Norwich.
Written September 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for your review on your recent visit to Norwich Castle Museum and Art Gallery. We are currently working with other departments to look at the external signage we have and will soon be making amendments to this, so what is open is available prior to coming on site. We have also taken note on the comment regarding advertising ticket costs and will also review this. Whilst the Keep project is undertaken our Museum and Art Galleries are still open offering lots for visitors to see and we also have a Cafe and Shop inside which are both open. As you noted we have reduced the price to match what we are currently offering. We really appreciate visitors taking the time to review their visits as we can understand what visitors are experiencing when they do visit us and also help us identify areas we can improve on to make the visit more enjoyable. Many thanks
Written September 21, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Peter D
Christchurch, UK222 contributions
Not much open till 2023. DULL
Sep 2021 • Couples
We were told on arrival that the castle itself was closed for the next 2 years.
There was a reduced price but all there was were lots of stuffed birds and animals, an art gallery and a few other items.
This is what museums used to be like - DULL 🥲
Written September 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are so sorry to hear that your recent visit to Norwich Castle Museum and Art Galleries was not what you expected. As you mentioned unfortunately the Keep is currently closed due to renovation works which will see the Keep turned back into a Royal Palace and we are very excited to see the works completed in 2023. We are sorry to hear you did not enjoy what areas of the Museum and Art Galleries were open but we are grateful for your reviews. It helps us understand what they visitors see when they are one site and how we can look to review and amend this. Thank you
Written September 21, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

magicarmy
Hampshire53 contributions
The keep is closed and not explained when you book online!
Sep 2021
The keep is closed and not explained when you book online! The signs in the museum part are confusing as they not been changed for when the Castle Keep been closed hence you follow them for the "exit" only to find out you walked the wrong way and have to go back to the entrance!!! We mentioned this to a member of staff you did say sorry but as the keep was closed, the signs haven't been changed. Not good valve and a real disappointment.
Written September 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to review your recent visit to Norwich Castle Museum and Art Galleries. We are sorry to hear that you found the visit disappointing. As you know the Castle Keep is unfortunately closed due to redevelopment work however, the galleries and other museum spaces are open to be explored, we have reduced the cost of admission to reflect this. We are currently working with various departments to review and amend the wording we have outside the physical spaces and inside and also what we put on the website. We want to ensure that our visitors know what to expect before they enter the site and reviews like yours do help us understand what changes we need to make. We value all the feedback we receive from our visitors and we are very grateful for you taking the time. Many Thanks
Written September 21, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MaxJenna
Norwich, UK26 contributions
What a day out
Sep 2021
Great place to visit a jewel in the Crown of Norwich, so much to see and do.... a good place to spend a quiet moment looking back through the ages and such an impressive building.
Written September 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your recent visit. We are so glad to hear you enjoyed your time with us. Many Thanks Alicia
Written September 21, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Norwich Castle

Norwich Castle is open:
  • Sun - Sun 1:00 PM - 4:30 PM
  • Mon - Sat 10:00 AM - 4:30 PM
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