Twelve Transfers
3:00 AM - 11:00 PM
Monday
3:00 AM - 11:00 PM
Tuesday
3:00 AM - 11:00 PM
Wednesday
3:00 AM - 11:00 PM
Thursday
3:00 AM - 11:00 PM
Friday
3:00 AM - 11:00 PM
Saturday
3:00 AM - 11:00 PM
Sunday
3:00 AM - 11:00 PM
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About
London airport taxi transfers, cruise taxi transfers and much more! Twelve is not your regular taxi, minicab, shuttle, airport transfer ... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new. We like to think outside the box and consider ourselves much more than just that, we believe in offering a product that meets your needs, but doesn't tear a hole in your pocket. We have developed a means of connecting you with the driver directly; our network from London and around the UK are here to assist you with your every day transfer needs ... and by doing this we are ensuring you get the best deal each time and every time. With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service.
Suggested duration
1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
1,416 reviews
Excellent
1,242
Very good
93
Average
22
Poor
16
Terrible
44

Imogen
London, UK15 contributions
Oct 2022 • Family
What it says on the tin. Punctual transfers with friendly drivers. We booked an early morning transfer to Gatwick and a return trip a week later in the afternoon. Our driver on the way to Gatwick was Stefan and on the way back to our home was Plamen. Both were great safe drivers and helped us with our bags. Both times with a nice car. Cheaper than an Uber would’ve been, and much less hassle. Would recommend.
Written October 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Peter
2 contributions
Nov 2019 • Couples
On a weekend to London & we had booked the Gatwick express return journeys only to find that not only was It not running but neither were any of the southern trains. I booked a car with twelve transfers later on the Saturday night for the return journey at Sunday 3pm. The car arrived on time & was well presented & the driver was courteous and friendly. This is the second time I have used the company & would definitely use them again. The cost between a car for 4 people with hand luggage & going by bus was minimal. Certainly worth every penny for the convenience and comfort
Written January 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Champagnecosmo
Peebles, UK142 contributions
Sep 2021 • Friends
I have used Twelve Transfers now for a few Airport pick ups/drop offs whilst I’ve been in London and have always had exceptional experiences. On this trip we had Daniel as our driver and we were really impressed - completely professional, early to arrive and made our journey very pleasant indeed. Booking confirmation is immediate and Twelve Transfers do well to keep you updated as to your booking including whom to expect as your driver and how to contact him/her directly. I have no problems at all in recommending this company and really commend their adherence to COVID-19 regulations at this time. The vehicle was absolutely spotless and a great reassurance that we were travelling safely. Special thanks, of course, to Daniel.
Written September 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

The Hayeses
Mooresville, NC22 contributions
Sep 2022
We booked a transfer from our London hotel to the Dover cruise port and back. Our daughters were meeting us in London so I decided to do a "trial run" and book them to pick our daughters up at Heathrow. The driver was over 20 minutes late picking them up and blamed "heavy traffic". If only there were dozens of phone apps that will outline traffic patterns in major cities and assist drivers in planning their time. When it came time for our transfer to Dover I received no "on the way" notice so I texted the driver to see if he was close and his response was to ask me if we had our luggage yet. That led me to believe he was heading to Heathrow, not the hotel we had arranged. I asked him that directly and he did not respond, but within minutes we got a call from their dispatch unit telling us he was going to be late, again due to "heavy traffic". This was early Sunday morning and there was scant traffic in our area. He ended up arriving an hour late and told us that this was due to him getting dispatched to another client that interfered with our scheduled transfer. Since many cruise lines now assign arrival times at the port, we missed ours and it greatly delayed our boarding the cruise. It also created a tremendous amount of stress worrying about how we were going to get to the port. Clearly someone was lying to us since we got a number of excuses. They make it very clear that if they have to wait for you they will charge you extra, but we got nothing for having to wait for them. Obviously we canceled our return transfer and made other arrangements since getting stranded at the Dover port was not desirable to us. We will never use them again. I did ask our hotel concierge if he was familiar with this company and he said he was not but had a list of reliable transfer companies. They were not on it. Would only use them if you are flexible enough to spend your time waiting on them and then getting lied to regarding why they are late.
Written September 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mike
London, UK1 contribution
Sep 2021 • Friends
We used 12 a couple of times a year since 2018. Most trips were fine. Expensive but good service. But this weekend, they charged me and a friend £97 for a pick up from Stansted to go to London N2, with one drop off in N2 about 3 mins from destination. The driver didn’t even come into the terminal to greet us - preferring to hover outside until we were out to then use the drop off area to pick us up when we called - so basically forcing us to look for him. He was in a Corolla, compared to the Merc that we paid less for on on the way out. Due to a screw up in communication (presumably) between him and 12, he said there was no 2nd drop on his ticket and refused to take my friend to the destination we had already paid for. To add insult to injury, he got extremely heated and angry and claimed he hadn’t been paid by the company the same amount that had already been taken from my account. We left after complaining with no attempt from him to resolve the situation. I have complained via email and app to 12 over the extremely shoddy treatment and after 24 hours have not even received an acknowledgement or an apology, let alone a refund.
Be very careful using this expensive service if you are interested in a 100% reliable and courteous service. I will not use them again after this.
Written September 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

worldtravel671
New York City, NY221 contributions
Oct 2022 • Friends
This company has gone downhill. I have been using them for several years. Last year we had an issue with the driver showing up late to take us to Heathrow. We decided it was a flux and gave them another chance this year.

Despite an accurate description of the luggage and passengers, at the last minute they changed our car to a small size. I provide a detail account of what we are carrying and terminals. So I am not sure why they would send the wrong size car.

Furthermore, they told us one hour travel time and to be there 2 hours before check in. Our hotel advised with traffic it takes 2 hours to get there and should be 3 hours before check in.

Needless to say the driver on the small car showed up and said he couldn’t take us. The hotel was shocked as to why. In addition they couldn’t understand why they told us one hour travel time from Tower Bridge when it is 2 hours with traffic.

The hotel called us their black cab service who immediately showed up. It took us 2 hours to get to Heathrow.

Luckily the airport was not busy and our flights delayed. Otherwise we would have missed our flight due to them providing misinformation. Never mind the delay of changing car service.

I contacted twelve transfers and they refused to give a refund for service they did not provide. They could of taken one of us and the other one taken the train. Instead they disappeared and than sent an email saying the car was cancelled.

The hotel as well as the black cab service were horrified at all this unprofessional and unreliable service that gives wrong travel estimates.

Twelve Transfers refused the refund, luckily my credit card did a charge back to them for failure to provide the provided prepaid service.

Even worse, I had two other groups traveling and recommend their service. You would think they would value loyalty and referrals instead of burning bridges.
The price with the black cab is about the same and in the future would use them.

Again, avoid this terrible company that is going downhill.
Written October 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dennis Abella
Dubai, United Arab Emirates103 contributions
May 2022
Had the booking from Oxford to Bath. Driver arrived on time and safely arrived at the destination place. However, I requested several times to get the details of the car and driver, of course for our security purposes. I tried several times to call and email. They responded and claimed that they will send 2-3 hours before the schedule. Bottomline, no information sent. Communicated this feedback to the company, they responded but they even questioned me why i have this concern. Anyway, just don't expect "good customer service."
Written June 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

italy64
San Clemente, CA32 contributions
Jan 2020
We had a funky connection in London -- flying into London City Airport (east of London) and flying out of Heathrow (west of London). Trying to navigate the Tube with all of our luggage was daunting. We read great reviews for Twelve Transfers. Highlights: booking online was easy, cost was very reasonable, when we had questions they responded very quickly and personally, when our flight was delayed, they were up at 4am to handle it, our driver (Mihai Vasile Tomuta) gave us a tour of London, the car was gorgeous. And we made the transfer in plenty of time!
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

cval64
Houston, Tx.27 contributions
Dec 2019
We are a family of 5 adults with 5 cases, backpacks, etc...
Our experience with Twelve Transfer was excellent!!
I went online and 'chatted' on screen with their rep who was very helpful and assisted us with booking the right vehicle for our family.
We booked our pick up from Heathrow to our hotel in central London and also our return trip back to Heathrow for our departure.
Both drivers were excellent!
Our airport pick up driver made contact with us while we were in baggage claim waiting on our cases and advised us he was already there waiting on us.
It was over an hour drive into the city and we were able to relax and gather our thoughts after our long flight while our driver answered any questions we had.
We had a different driver on our return to the airport who was just as helpful. He was early to pick us up,assisted us with our cases and got us to our separate terminals with plenty of time.
We will definitely use Twelve Transfer again and totally recommend them!!!
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Pedro Cassaro
Belo Horizonte, MG22 contributions
May 2022
Booked Twelve Transfers though their app (which is very easy to handle) for a trip between Heathrow and Gatwick airports.

Mad, our drive, was there waiting for us in advance. He was very kind helping us with our luggage and with a great talk during the way.

We got in Gatwick just in time to catch our flight.

I strongly recommend the service, specially if you're either out of time or don't want to go through Centre of London.
Written June 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Twelve Transfers (London) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Twelve Transfers

Twelve Transfers is open:
  • Sun - Sat 3:00 AM - 11:00 PM