We are so grateful for your review. Thanks for sharing your rating with us and the community.

Thank you for taking the time to provide us with your wonderful feedback about your recent experience with 247 Airport Transfer. We're thrilled to hear that your cab arrived on time for pickup and you reached your destination earlier than expected. At 247 Airport Transfer, we always strive to provide our customers with the best possible experience, and we're delighted to hear that we've met your expectations. We're grateful for your loyalty and look forward to providing you with exceptional service in the future. Thank you for choosing 247 Airport Transfer for your airport transfers, and we hope to see you soon!

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Dear Judy, thank you for your feedback. I sincerely apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. Having looked into your booking history logs, I can see that indeed, this was cancelled after the pickup time of the reservation, thus the cancellation policy was applied for the driver's no-show situation. Unfortunately, we cannot offer a refund if a reservation is cancelled within a certain time frame or in the event of a no-show. However, a partial refund of half of the amount was approved in this case after being reviewed by our customer team supervisor. And any cancellation policies and charges do stand; this is to ensure all our customers are being charged the same. Hoping for the best and please feel free to contact our team members for any further assistance.

Dear Badger, please accept our apologies for any inconvenience created on this occasion. I would suggest you to please contact our line manager on the helpline to discuss this further in order to locate your precise reservation. We aim to respond to all customers within 24 to 48 hours. We are also grateful for using our services, and we hope that you will continue to do so in the future. We thank you for giving us the opportunity of serving you as our customer and we do hope we will have the chance in the future as well.

Thank you for taking the time to describe this unfortunate experience - but this was definitely not booked with us, as there are no recorded bookings under your name, nor towards Birmingham airport on the given day, 11th of June. Maybe you booked this another company with a similar name as hours? Wishing you all the best!

Thank you very much for bringing to our attention the driver's poor service, for which we sincerely apologize. Unfortunately, the initially allocated driver was unable to make it to the pick-up anymore. We could not find another driver from our fleet on such short notice, so the controller on duty had no other solution than to outsource this reservation to one of the partner companies that we work with, just to make sure a driver would be there to meet the passengers. We apologize for the poor driver's appearance on this occasion, even though he is not from our own fleet. We have forwarded this matter to the other company who will address this in an appropriate manner with the concerned driver. We do hope that you can understand that unpleasant situations can happen and we are committed to providing you with the expected level of service. Agreeing that our usual level of delivery service was not met in this particular case, we will gladly offer you a discount of 10% for your next journey with us, in the hopes that you will decide to book with us again and give us the chance to offer the level of service expected. Once again, please allow us to express our apologies for the situation encountered. Thank you for your patience and understanding!

Thank you for your feedback. We sincerely apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. We can assure you that we take this feedback seriously. As you have been using our services for several years, you know that such situations are extremely rare. This was a one-off unexpected issue which arose due to a combination of factors that were outside your control. Moreover, there is no control of minicab offices on such unexpected issues and we can simply inform the customers about the expected time in such circumstances. We aim to consistently deliver a professional service to our customers and we agree the level of service was not the expected one, however, when unforeseen events appear, events that we cannot control, there is nothing we can do, such as traffic jams or bad weather. We hope that you will give us the chance to offer you the kind of service that you were accustomed to and you will continue to use our services in future. Hoping for the best, warm regards!