The Cove Spa

The Cove Spa, London: Tickets, Tours, Hours, Address, The Cove Spa Reviews: 4/5

10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
9:30 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Specialists in results driven skincare, relaxing holistic therapies and industry leading beauty treatments... Multi-award winning Cove Spa is renowned for its 'personalised' and cutting edge service where exceeding your expectations is our philosophy. A team of specialists who together have over 150 years of body, beauty and skincare experience is at hand when you visit one of our branches; currently spread across highly-desirable locations in London and Hertfordshire. Awarded 'Spa of the Year 2015' at the London Hair & Beauty Awards and 'The Most Commended Spa' at the prestigious British Beauty Awards, Cove Spa brings to you a wide selection of high quality treatments and rituals in a calm and relaxing ambience - open seven days a week, with late evenings midweek, just for you... Come and experience the magic of Cove Spa!
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The area
Address
300-302 Chiswick High Road, London W4 1NP England
How to get there
  • Turnham Green • 7 min walk
  • Chiswick Park • 7 min walk
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Popular mentions

4.0
97 reviews
Excellent
70
Very good
5
Average
6
Poor
6
Terrible
10

Mumof3
3 contributions
Horrendous customer service
Jun 2021 • Solo
I paid £810 for the skin tightening treatment. It did absolutely nothing. The company have been contacted by a local radio station on my behalf and also my bank, they refuse to do anything. No partial refund and absolutely no sympathy. In fact they were rude. Their aftercare advice was ‘lead a healthy lifestyle’ ridiculous and very unprofessional. I would NEVER recommend this company. They promised me results and failed. Beyond dissatisfied and they don’t deserve one star!!!
Written September 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Joy P
Manzini, Eswatini (Swaziland)11 contributions
Failure of treatment
Sep 2020
I had the Cryolipolysis double treatment on my arms for 700 pounds. It did not work.
I complained via email and Vicki - the Manager of Chiswick branch called me to discuss my disappointing treatment. She quoted it does not always work? Maybe they should put this on their website, no guarantee?
No refund, no offer to re do the treatment?? Only 50% off to re do. So they want me to splash out another 350.00 pounds for something that may not work.
Such poor service and no explanation on their website.
Be warned!
SO ANGRY AND NO AFTER CUSTOMER SERVICE.
Written August 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anne S
1 contribution
Fantastic Treatment but Rude Receptionist
Oct 2020
The Cove Spa- St Albans: Had a wonderful and relaxing hour in the very capable hands of Tamara last Saturday for a CACI Eyelift. Tamara is so knowledgeable and an expert in the treatments she delivers, you always feel so well looked after. She really understands her clients needs and skin type and what will work best. Will always book Tamara- she's the best. Sadly, my trip this time was somewhat spoilt by the new Receptionist. She was unnecessarily rude to staff in front of customers and was pushy to upsell to me. Not good customer service at all. Hopefully, this will change before my next treatment with Tamara. Would have rated 5 stars had it not been for the Receptionist.
Written October 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Francesca E
London, UK8 contributions
Top massage at cove spa in chiswick
Oct 2020
The best massage I have done from Carla
The team very friendly and the spa clean
I really recommend 💯

Written October 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

C. R.
1 contribution
Amazing Francesca
Sep 2020 • Solo
I'm so so happy with my microdermabrasion. I can tell Francesca is very qualified. When I’ve had it in the past elsewhere, it usually doesn’t feel so great on the skin but I felt so relaxed at the end. The place made me feel comfortable and safe.
The staff are also friendly and very welcoming.
Coming back for sure☺️☺️
Written September 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Agatha
3 contributions
The only place I get my bikini wax
Sep 2020 • Solo
Cove Spa - North Finchley, I’m 35 years old now and I’ve been getting waxed since my teens. I’ve always had trouble finding a someone as good as they are back in brazil to get my bikini wax until 10 years ago when I discovered this place on my local high street, and I’ve never been anywhere else since. Both Monica and Massey are pro’s, let me tell you it makes all the difference when you get your wax done by someone with experience, they know all the tips and tricks to make it as pain free as possible. It’s the difference between dreading your upcoming painful wax appointment versus looking forward to some routine maintenance.
Written September 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicola S
1 contribution
Excellent
Sep 2020
I visited the spa on 1st September 2020 for a luxury package kindly booked by my husband and it was worth it! Nicola paid attention to everything I wanted to achieve and I left feeling relaxed and rejuvenated. The staff were friendly and engaging and seemed to take real pride in the level of service they provided. I will definitely be going back. Thank you Nicola and Zoe for the pleasant time had.
Written September 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

fariahkhan
london11 contributions
Amazing spa!
Sep 2020 • Solo
Amazing place. I go to cove spa very often and have currently been going weekly for massages and I have had the aromatherapy and hot stone massages and lava shells massage

All very excellent and all the different therapists were brilliant.

This is a great place to go and it’s clean and I feel totally safe in the covid time.

I would highly recommend it and continue to use it!
Written September 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fariah, it’s an absolute pleasure seeing you at The Cove 😊 Thank you for your lovely feedback and we look forward to seeing you soon again 🤩
Written September 3, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MaryClare
1 contribution
Great massage: shameful treatment by reception. Beware if using a pre Covid credit
Jul 2020
Just a word to the wise: I had a credit with this spa and when booking my massage post lockdown mentioned that I was wishing to redeem part of this.
The massage was truly blissful and I was looking forward to beginning a fortnightly routine with her to get myself unknotted.
That changed when I went into reception- when I was questioned about my credit to such a point that I felt like a criminal. The receptionist even pointed out I had not been since November: omitting that they have been closed since March! It culminated with her ringing someone to check if my credit (i.e. my money) would be still honoured. This was now about 10 mins post treatment: I am only grateful that Covid means my discomfort and treatment was not witnessed by those. At this point, I informed the person in reception that they had my details should they wish to pursue me through the courts to determine who owes who here. I had been looking forward to using this spa again: I think I am still owed some credit, but will not be returning to avail myself of it
Written July 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are extremely sorry for your experience. Do kindly email us direct to allow us the opportunity to resolve this matter please. Many thanks.
Written September 3, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Aloha
8 contributions
The best hot stone massage!
Feb 2020 • Solo
Eliza has magical hands, it's almost impossible for me to relax and she made me nod off in my treatment 😌 The room was so cosy and welcoming with a heated bed, it was so wonderful I will be back as soon as I can. The best massage I had in a long time!
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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