Cookie's Island

Cookie's Island, London: Address, Phone Number, Cookie's Island Reviews: 2/5

Cookie's Island
2
Game & Entertainment Centers

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2.0
13 reviews
Excellent
2
Very good
0
Average
2
Poor
4
Terrible
5

Sulthana B
1 contribution
Rude manager - poor health and safety
Nov 2021 • Family
I asked the manager to deal with a number of children who were constantly climbing up the slide and not allowing people to come down the slide safely. The manager did not seem to care replying with 'it's the parents responsibility not ours'. I told her I'm a paying customer and she needs to do something as the children are not listening and there is a special needs child scared to come down the slide. Her attitude was appalling, she was more interested in her paperwork. I understand parents should be supervising children but it is the responsibility of the staff to ensure health and safety rules are followed!
Written November 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Judy M
1 contribution
AVOID AT ALL COSTS
Aug 2021 • Family
Absolute shambles
My grandson had a party here last week , we had to wait an extra 20 minutes from the time we were told to set up, promised help but no one helped at all
Then charged more money on top as they tried to say we paid for less children than were there even though we had proof
No help at all, didn’t watch the children, no organisation and then to top it off, we were rushed out the door at the end
Disappointed doesn’t cut it, £500 for an absolute nightmare of a party, barely 2 hours
I would not recommend this place for a party to anyone
Written August 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alex B
London, UK5 contributions
Terrible dirty ,disgusting toilets !!!!
Jan 2020
We have been visiting Cookie Island for many years now and never has been as clean as should be a Children center,but recently has gone worst and worst,
we went on the 29th of December and the place was full pack of kids , the usual dust around ,the usual kids and "Mum" around with socks , staff never really following what;s going on around the frame but just focus at the till ( maybe not enough of them on duty )
But was at the end of the section when my son need the toilet that I was horrified by the poor hygienic condition ,
only 1 light working in all the room , one cubic out of order , smell was discussing no soap in the sink , so we left without use the facilities and complain at the reception , and we use the public toilet on the ground floor ......
we visited it last Sunday hoping that the promise to fix the toilet immediately has been maintained ,,,,,, JUST AN ILLUSION !!!!! Fix your TOILETS are used by KIDS and they should be CLEAN !!!!!!!!!!!!!
Written January 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Care
1 contribution
Huge space for lots of fun!
Dec 2019
We use Cookies Island all the time. We picked Cookies Island to hold our Christmas Party for the families. The families truly emjoyed their time. The children didnt want to go home.

We will most definitely be back again!
Written December 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Antonio P
1 contribution
Needs a cleaning
Dec 2018 • Family
Good equipment but definitely needs a cleaning and more stuff for the food rubbish left on tables. Good prices
Written December 9, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Airina N
London, England, United Kingdom75 contributions
Very nice place for children
Dec 2017 • Family
I just love that Cookie's Island organizes the events for children with Autism! It's so lovely! My son really enjoyed it. He visited Santa and got a present!
Written January 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anna P
Peterborough, UK58 contributions
Cheap but not very cheerful.
Oct 2017 • Family
If your child's under one then this place only costs £1 for an hour and a half. It seems unfair to complain at that price but everytime we go its dirty.

On our last and final visit I found a tic tac in the baby area, as well as a piece of strawberry. Of course children need to be monitored but a young child could have easily picked these up and shoved them in their mouth.

Staff don't seem to care so you get much older children running around in the under 3's section.

Really not good.
Written October 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chris P
Rayleigh, UK129 contributions
Underwhelmed
Oct 2017 • Family
Went there with my 1 year old. The equipment was OK. £3.99 for an hour and a half was reasonable. There is someone who comes round and cleans the tables. My issue is that the place from what I saw is the floors collect rubbish and need to be kept clean throughout the day. Otherwise kids like mine crawl round picking up all sorts and attempting to eat them.
Written October 18, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Charlie G
9 contributions
Wouldn't waste your money
May 2017 • Family
Starting off with how dirty it is in this place I couldn't believe it I would expect them to clean it as there is small children in there my daughter kept picking up food from the under 3 bit, the staff is very rude they all need to learn how to smile and talk to the public politely the only thing good about this place is there food ain't to bad but won't be returning and will tell mates not to come this place as well.
Written May 6, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mavie A
Dubai, United Arab Emirates49 contributions
Waste of money! Don't Go!! Save yourself!
Mar 2017
I paid 35 quid for 4 kids to play for an hour. What a rip-off. Our table was filthy, and the floor was dirty. The playarea is very small and not suitable for kids over 7 years old. Staff are friendly and helpful with little monsters who forget other children are playing around them. Overall food is overpriced, entry is ridiculous for what you get and the cleanliness could do with a lot more attention. Don't go here as it's not worth the money we paid.
Written March 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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