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Totally Driven

121 Reviews
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Totally Driven

121 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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152-154 Coles Green Road, London NW2 7HD England
Getting there
Brent CrossUnderground23 min
Dollis HillUnderground24 min
Get to know the area
Jack the Ripper Tour with 'Ripper-Vision' in London
Historical & Heritage Tours

Jack the Ripper Tour with 'Ripper-Vision' in London

1,260 reviews
Immerse yourself in Victorian London on this one-of-a-kind Jack the Ripper experience featuring RIPPER-VISION.™ Unlike other tours, your guide uses handheld projectors to accompany spine-chilling tales of the murders committed by Jack the Ripper in the 1800s. As you explore the dimly lit back streets of Whitechapel, images of Victorian London are projected onto buildings to guarantee a highly atmospheric experience. Plus, an evening departure time means you’ll experience London at its most mysterious.  
$18.80 per adult
121Reviews2Q&A
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Todd Family wrote a review Aug 2019
1 contribution
Scheduled a driver months in advance for transportation from the Dover cruise terminal to central London. Confirmed twice. One hour and fifteen minutes prior to pickup, they canceled the service. This left us on our own in dover and had to scramble to locate alternative service. Common excuse of car trouble used. Still waiting for a full refund. Do not recommend.
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Date of experience: August 2019
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natashal0ng wrote a review May 2019
London, United Kingdom7 contributions2 helpful votes
We booked a cab to the airport (one way). On arrival to collect us, they said they would have to check with the office regarding our luggage because we "hadn't told them" we would have luggage on our one-way trip to the airport. They then spent 15 minutes on the phone deciding how much extra to charge us, and condescendingly told us they "weren't running a charity" when we were surprised and annoyed about the £13 additional fee for putting suitcases in their empty boot. I have NEVER been charged extra for putting bags in the boot of a cab. If a company charges extra for this, they should tell you about this up front. If you are booking a cab to the airport, they should ASK if you have luggage and tell you they will charge extra so you can tell them to get lost and book with someone else. I will never use this cab company again and I will tell literally everyone I can about this disgusting business practice.
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Date of experience: May 2019
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Frédéric M wrote a review Feb 2019
London, United Kingdom61 contributions8 helpful votes
I've used this company a number of times and though I gave them the benefits of the doubt on a number of occasions I will never use them again. Issues including a driver telling us he has arrived at the airport whilst he clearly wasn't. He stated that he got the number of the terminal wrong whilst it was clearly stated on the booking but also he confirmed the right terminal to us as we landed. Last time a driver called us to tell he would pick us up an hour before scheduled pick-up time as there was major accident on the road. We checked on Waze, Google Maps and other websites and it indicated nothing at all but we thought we wouldn't take the risk but we clearly had to rush to get ready on time with the children. As expected traffic was very smooth but it turned out that the driver had in fact someone else to pick up at the airport hence why he wanted to be there earlie rbut obivosuly we had to spend 3 hours and 30 minutes at the airport without the opportunity to check-in luggage as it was way too early. Last but not least the last issue we had was Totally Driven getting a pick up wrong at the airport on the booking confirmation which we cancelled straight away on the basis we got told we would be refunded minus a service fee (though we called a minute after receiving the confirmation to amend and they would still charge £8 for that). It took more than a month and 8 phone calls to eventually got the refund. Whilst we were initially told that the refund was initiated but then there were some technical delays, it turned out to be a lie as we then got told they were questioning that we were due a refund at all despite a manager clearly telling us so when we decided to cancel. We are really understanding people but here there has been a big serie of wrongdoings and we we would never be using Totally Driven again.
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Date of experience: January 2019
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Response from Catherine R, Public Relations Manager at Totally Driven
Responded Feb 23, 2019
Hi, We are sorry to hear about your experience. So that we can look further into this matter for you please open a helpdesk ticket via https://www.totallydriven.co.uk/contactus.php including your order number. Once again, please accept our sincerest apologies for any inconvenience caused.
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Colchester wrote a review Nov 2018
1 contribution
One star is really too good. Terrifying journey and appalling customer service. Booked a saloon. On arrival was told I would have a minibus. Driver was at best a bad driver. Frequently on and off the hard shoulder and swerving across the road. We were constantly flashed by other drivers as our driver drove on full beam and was so erratic. His style involved accelerating rapidly to 65mph then taking his foot off the accelerator and cruiding until the speed dropped to between 30 and 40mph and then accelerating rapidly again. Driver constantly rocking backwards and forwards and massaging his head in what I now assume to be an effort to stay awake. I complained to Totally Driven who have informed me that the Driver manage will speak to the driver concerned regarding his skills and that I was not entitled to any compensation as it is their policy to provide the customer with whatever vehicle is readily available. I still can't believe that this actually happened and we didn't crash. I would suggest that if you book then make sure you have good insurance and do not expect to get what you order!
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Date of experience: November 2018
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Response from Catherine R, Public Relations Manager at Totally Driven
Responded Jan 11, 2019
Hi, We are so sorry to hear about your experience. So that we can look further into this matter for you please open a helpdesk ticket via https://www.totallydriven.co.uk/contactus.php including your order number. Once again, please accept our sincerest apologies for any inconvenience caused.
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FLippAghhf wrote a review Oct 2018
Stavanger, Norway23 contributions12 helpful votes
Fantastic service. Large vehicle. Top condition. Very professional. Everything as planned. Recommendable.
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Date of experience: October 2018
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Response from Catherine R, Public Relations Manager at Totally Driven
Responded Nov 3, 2018
Hi, Thank you for the 5* review. We are glad to hear that everything met your expectations, we look forward to seeing you again! Be sure to follow @TotallyDriven on Facebook and Twitter to keep up to date with our latest news and offers.
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