Angels Cars

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  • Caroline A
    United Kingdom3 contributions
    3.0 of 5 bubbles
    Would’ve loved a quiet ride
    My flight was delayed so took a while for the driver to come to the pick up area. My driver was nice and all but I did say I was good to just put my headphones in as it was late and I was a bit upset about something personal. But I entertained the conversation and then it became a bit weird and he asked for my number when he dropped me off, which I think is inappropriate. As a solo woman paying for a not-cheap pre-booked car post midnight, it would be amazing to not have to deal with my driver hitting on me.
    Visited September 2023
    Traveled solo
    Written September 18, 2023
  • Lorraine
    London, United Kingdom3 contributions
    2.0 of 5 bubbles
    Not a good experience
    Couldn’t find my driver, spoke to him on phone. Tried to meet up. He parked in the wrong place. Couldn’t afford the parking fee, I paid. The driver was very pleasant and courteous. But not a good end to my travels
    Visited October 2023
    Traveled solo
    Written October 19, 2023
  • Melissa M
    London, United Kingdom31 contributions
    2.0 of 5 bubbles
    Would not use again!
    Booked a taxi in advance to take me to St Pancras International. When I made the booking I specifically asked if I could pay cash or card and they said card was okay. I also requested a car seat for my 2 year old son. The taxi driver was late to pick us up, made a comment about the weight of our suitcase. He did not have a car seat for my child to sit in, and at the end of the journey he started to berate me for not having cash and wanting to pay by card even though I had explicitly stated I would be paying by card. They sent a link through to my phone to be a me to make a the card payment but it was more than I had been quoted for the booking. I would not recommend booking with them if you have small children, or like to pay by card.
    Visited January 2024
    Traveled with family
    Written January 6, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


3.0
3.0 of 5 bubbles369 reviews
Excellent
155
Very good
17
Average
9
Poor
13
Terrible
175

Ashish Choudhary
8 contributions
1.0 of 5 bubbles
Feb 2020 • Couples
I booked a cab from Heathrow airport to Wembley While booking I was told it would cost me a certain price and when I got down from the cab, they asked me a different price. On calling them, they first insisted I have to pay the price, on asking for the recording of the call, they said they wont send me and I have to come to their office.(obviously no one has the time to visit their office for some stupid fair conflict)
I could still agree that may be I heard something wrong and it was a misunderstand but since they refused to send me the voice recording, it was clear that something was wrong
what was worse was the attitude of the person on call. He yelled at me like I am his servant forced to obey what he says.. in the end, while being threatened that I have to pay the money no matter what, I had to give in
that was the last time I booked Angel Cars
Imagine if this is happening to a local, what may happen with tourists
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kalaman2
london uk9 contributions
1.0 of 5 bubbles
Sep 2022
This angelscar company is TERRIBLE.and they do not care about the problems they cause.
The first time i used them to take my daughters to Heathrow airport for an early Sunday morning flight to New Zealand.
Despite confirmation of the pickup time and place the night before, the cab failed to show up...AT ALL!
When I called the office said that the car had broken down and they did not have any replacements!
My daughters lost the flight, had to stay at a hotel in Heathrow and reschedule and pay again for new flights!

I called and complained and was told to put it in writing.

So i did and after 10 days was told thatI could have a voucher worth £10.00 for the inconvenience caused and for which they were apologetic.
I was shocked at this miserly offer.
Nevertheless 4 months later I used the voucher to book a cab for a short £6 journey to a nearby train station...a train to Victoria station..to go to Gatwick airport for a flight.
I confirmed with Angelscars that the voucher was valid and that I would be collected this time without fear of a breakdown of the vehicle.
The cab arrived on time and when I got to the train station, I asked the driver to confirm the voucher ref number for the free compensated journey.
He said he knew nothing about the voucher number, and that he was only the driver!
I would miss my train if I argued my point, so I had to pay for the journey.
DO NOT, I STRESS have any dealings with Angelscars!
They work for the devil.
Written September 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Reedle
15 contributions
1.0 of 5 bubbles
Feb 2022 • Solo
Dad booked car 2 days in advance for hospital appointment. Phoned night before to check pick up time ok. They phoned 10 mins before due to say they would be 30mins late. This would have meant a missed appointment. Rubbish!
Written February 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Odyssey717711
1 contribution
5.0 of 5 bubbles
Jan 2024 • Family
Jo from NW6 London :"Angels Car provided excellent service when we needed transportation for five people at 3:15 am. The initial car had a minor issue with the engine, but the driver was quick to secure another vehicle, assuring us it would arrive in 10 minutes. In reality, the replacement car was there in just 15 minutes. The driver displayed a pleasant demeanor, and the drive to Stansted airport was both comfortable and enjoyable. Moreover, the early morning replanting was executed flawlessly. Angels Car's pricing is impressively 30-40% lower than the average in NW6,on distance Central London to Stansted airport making it a cost-effective choice. If you're looking to save money without compromising on service, I highly recommend Angels Car.
Written January 7, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ponch10
London, UK10 contributions
1.0 of 5 bubbles
Aug 2023
Wow - I have used these guys for years and only now I realize how many bad reviews they have got.

This is really sad to see. They used to be good and cheap, but nowadays the experience is more aligned with all these one star reviews.

Not commenting on quality of cars - frankly if you need a shiny Mercedes you book something else. But drivers are often late and the company reserves the right to cancel the booking with no notice and no compensation.

Yesteday was comical. They cancel a reservation made 2 weeks prior, right as I landed. The app suggested to book again, which I tried to do, just to find out the price was now 50% higher than my original booking. When I told the operator that it looks like it was done on purpose to charge a higher fee, they didn't deny.

At the end I got an Uber, which turned out to be slightly cheaper than the new price.
Written August 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Silvia A
1 contribution
1.0 of 5 bubbles
Sep 2022 • Solo
Do NOT book a can with this company. They cancelled my booking on the morning they were due to pick me up then sent me a text saying I had cancelled it. The cancelled my cab saying they had no cabs available after saying they would be there. Ridiculous & shoddy company & completely unreliable.
Written September 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Manukrishna P
1 contribution
5.0 of 5 bubbles
Apr 2024 • Solo
Angel Cars provided exceptional service from start to finish. Their prompt arrival, clean vehicles, and courteous drivers made my journey comfortable and stress-free. I highly recommend Angel Cars for anyone seeking reliable transportation in the area.
Written April 13, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lorelle G
London, UK3 contributions
5.0 of 5 bubbles
Nov 2023 • Solo
The driver was superb. Arrived early. Couldn’t have been more helpful with my 3 heavy bags. Drove carefully & skilfully to Gatwick & got me there in record time. I particularly appreciated that he did not have the radio on & I had a stress free quiet journey. He did not try to engage in chat which I also appreciated, feeling stressed out after the packing & locking the flat. It was good to pay in advance which took all the worries away. I always recommend Angelcars to my friends. Can’t fault them.
Written November 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Trail14263686697
1 contribution
1.0 of 5 bubbles
May 2024 • Family
It was an airport pickup. With the advise from dispatch team we finalised a pick up time for 10pm and we left airport in taxi at 10.12pm. Still the driver was complaining that he had to wait (for 10 mins) and charged us a waiting time! The driver was rude and I had family with me plus it was night time, so avoided engaging or debating about wait time. It was really disappointing to experience this sort of service from AngelCars with whom I have travelled earlier and had good experience. But was really disappointed with their service this time. Hope they acknowledge it.
Written May 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Juncal E
1 contribution
1.0 of 5 bubbles
Jan 2024 • Solo
The A&E recepcionist called this service for me as I couldnt move well my left knee and I had 2 crutches.
The driver was awful:he drove very fast,he took the turns very fast,during the journey he opened the window and threw some rubbish out the window!!.
When we arrived to my place he didnt even got off the carvand help me to open the car door,I couldnt walk and had 2 crutches and a bag!,so awful driver but also awful person.
Worst service ever.
Written January 22, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Angels Cars - All You Need to Know BEFORE You Go (2024)

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