Unicorn Transfer

Unicorn Transfer, London: Address, Phone Number, Unicorn Transfer Reviews: 3/5

Unicorn Transfer
3

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3.0
173 reviews
Excellent
83
Very good
12
Average
4
Poor
9
Terrible
65

Alejandro TD
Madrid, Spain1 contribution
Fraudulent service.
Aug 2019
Fraud. I reserved a return transfer to the hotel August 31st and Sept.03rd and paid for it in advance as requested. They did not show up and did not answer the phone so I had to take a cab. At that moment I cancelled by email the return transfer and asked for the total refund. They agreed, excused for having failed and cancelled the return transfer telling me that they would refund everything. Several months later I have got no refund from them.
Written December 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

rickyrico
Broxbourne, UK358 contributions
UNICORN TRANSFER - IDEAL TRANSPORT TO GATWICK AIRPORT
Sep 2019
I wanted transport to Gatwick airport, journey distance is 60 miles and I wanted an early start ( don't trust the M25 ). Unicorn Transfer was just Perfect!!! The driver was on time, he drove very responsibly and smoothly and the price was very inexpensive compared to either driving yourself and parking or a normal taxi.

Definitely recommend and will use again
Written November 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mullai T
1 contribution
Brilliant service
Sep 2019
Brilliant service, great vehicles, would definately use again. Our outbound driver was helpful and cheerful. We had a multi pick up and drop off and everything ran to time.
Written October 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rome R
2 contributions
Fantastic
Aug 2019
driver was waiting for me as promised, with a sign with my name. The car was clean, the driver was professional and friendly, and we had a great
Written October 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

John M
London, UK3 contributions
Delays, lies and the wrong vehicle
Jul 2019
I’ve used Unicorn transfers a number of times over a few years and I was reasonably happy with them. However, recently we booked eight seater taxi to take us to Heathrow and it did not arrive on time. A number of phone calls followed where the taxi dispatcher lied to us about the problem by claiming the vehicle had broken down and another would be sent. When the vehicle turned up it was a five seater and it was the original vehicle. The driver had just misread the pickup time.

The pickup was 45 minutes after the expected arrival, we were extremely worried about getting to the airport on time and we were within one minute of ringing the local mini cab company in desperation. The delay meant we were caught up in M25 delays due to an accident, which added to our stress levels.

We emailed Unicorn and asked for compensation for the cheaper five seater being sent in place of the eight seater, for the stress caused by their dispatcher lying to us and the excessive delay on pickup. They read the email but have not replied. While this is only one bad experience with the company versus a number of good pickups, I have completely lost faith in the company and I will not deal with a company that lacks honesty and integrity.

If you book with them, use a credit card and call your credit card provider for a refund if they fail to deliver the promised service.
Written September 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AJLIllinois
Rockford, IL425 contributions
Great service
Sep 2019
The driver kept track of our flight and even though the plane landed early, he was there waiting for us. The transfer to the hotel was quick and easy, and the driver was wonderful, answering questions, making suggestions and telling us what was happening. HIGHLY recommend this service.
Written September 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

vicoakfield
Amersfoort, The Netherlands7 contributions
Fraudsters
May 2019
I can't recommend it
They cancled our drive to the airport a view hours before. with the messages that they refund the money. and we had to arrange a replacement taxi ourselves.
I had some phone calls wit them after it. And they se we refund within 24 hours. But we never saw are money back 90 uk pounds.
Do i have to say more . Scumbags that s what they are.
Written August 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mala V
1 contribution
Terrible service
Aug 2019 • Friends
Where do I even begin. Dont ever use this company. I booked and paid them online..at first they seemed professional sending a invoice via email and called also to confirm. Everything was sorted. The day for me to come back to the uk they cancelled on me. I was meant to land at 1pm uk time hence why I pre booked. I had to find an alternative and they left a young girl stranded last minute...reason..they didn't have enough drivers. Luckily I found another taxi company who were excellent.

They said they would refund me... this was in july...we are now in aug and still no refund I have been chasing them for the money but the phone number I ring says there onky a booking line and to email. They now out the phone down on me. I chat on their website and all they say is email us.. I have sent over 20 emails and no reply. The online chat people...apparently named paddy and sandy and Paul....don't think that's their real names keep saying I will get refunded. I keep telling them to acknowledge at least of of my emails..they keep saying they will at 5pm. Of course after 5pm is a normal end of day. When I speak to them again they say the persons gone home...its a vicious cycle. I am now going to take them to the small claims court...its absolutely disgusting they can't even process a refund for 86.50.

I beg you all do not use this company it's unprofessional, unreliable and a mess. Absoulutly disgusting.
Written August 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

hjodense
Odense, Denmark34 contributions
Not to trust. cancelled 1 hour befor pickup, With same excuse as they use every time.
Aug 2019
Not to trust. cancelled 1 hour before pickup, With same excuse as they use every time.

Is read in these others reviews that they often cancel, with the excuse of a flat tyre.

They did the same to us, But ii think if they wants they could have got the tyre fixed and have picked us up.

That gave us 1 hour to find a new transfer, for our flight home.

Never ever trust this company.
Written August 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ahmad K
2 contributions
Unicorn last minute cancellation
Jul 2019 • Family
While the service we booked from London Heathrow to an apartment in central London on 20 July 2019 was good, the booking from the said apartment to St Pancras International train station on 24 July 2019 was cancelled the last minute (40 minutes before scheduled pick up at 6:30am). The reason given, they could not provide the 8-seater minivan that we booked and paid. Due to the urgency to catch a train to Brussels, we had to act swiftly in getting out way to St Pancras in order not to miss the train to Brussels Midi. We managed by using 2 Uber cars - one a 6-seater van, the other a 4-seater car, to fit in 8 passengers and 7 large suitcases. As for the company Unicorn, I've made repeated emails since day 1 till today (6 August 19), seeking for their response and more importantly the refund, but of no avail. Avoid using this company. Best regards.
Written August 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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