3Reviews0Q&A
Reviews
Traveler rating
- 0
- 1
- 0
- 1
- 1
Traveler type
Time of year
Language
Selected filters
- Filter
- English
Unfortunately this review does not reflect the usual customer service Saturday 10th september. I had a course of lazer treatment and a on the day a last minute massage booking. I called earlier in the day to book a hour deep tissue and I was given my therapist of choice (Irene) who is and was excellent. I had requested 1 hour booking and asked the price and wss told £59. After my treatment I came out and was asked to pay a whopping £79 when I queried this I was informed the massage had taken 75mins. I told her that this is not what i had booked for I had requested 60 minutes and someone had clearly made a mistake which someone clearly had. I was told that the system had me down for a longer booking. To save causing a disturbance I begrudgingly then paid the money and was told don't worry next time we will double check the booking with you. I had contacted the email provided on the website to express my unhappiness however never received any form of response. I am a regular customer and the services are generally very good however as you can imagine I am not happy at having to pay an unexpected extra fee for a service I did not request or budget for because the therapist had most likely misheard the actual booking time.…
Read more
Date of experience: September 2016
Helpful
I booked laser sessions for two parts of my body, on first contact with the staff at the salon I was quite happy with their communication. However after taking my money I was surprised to receive poor customer service and a horrible attitude from the manager & staff. They told me of terms and conditions after my payment and after already having had sessions, no one made me aware of these terms and conditions before taking my money or asked me to sign anything.…
Read more
Date of experience: May 2016
Helpful
Had a massage at the Spa & Wellness at Camden Town recently. Located at 59, Camden High Street, it is easily reached by tune (Camden Town). A clean, well maintained space (the front part of the facility is used for beauty treatments, nails, etc). The staff were extremely polite, professional & friendly. The treatment room was warm, clean, comfortable & nice. My therapist was an expert and the treatment was very relaxing and very healing. A very deeply satisfying experience. I will be back for more. Highly recommended!!!…
Read more
Date of experience: May 2015
Helpful