Really disappointed with our visit, no crowd control and far too many visitors allowed in(they don’t really care if your child really gets to enjoy it 🙁), enormous queues with minimum waiting time of 40 minutes and some experiences over 2 hrs wait 😱. You could see the staff shortage and how unenthusiastic they were. British airlines experience was a let down as the staff member doing the cabin crew experience could not be bothered to call the parents in to see their children, of 8 kids in only one family went in(as they went from the beginning due to special needs)…. Management really needs to review the number of visitors they are taking at one given time and not focus on their financial gain alone….

The concept is brilliant. Kids loved it, however from adults point of view it is poorly managed. Customer service is below average. I guess young people who work there don't really bother too much about kids. Some stations managed better then others. Single parent is not an option . Can not get them food/ take them to the toilet and leave a child in a queue. They expect kids stay there still and if move you loose your spot, which we previously been queueing for 30 mins. Disgrace. Been offered to stay another 15 mins for next session. One till in a food place, more servicing staff on one till only. Could add another one or two. 20 mins for slashy. Would I came back? Probably not. Too much stress and bad service.

Absolutely awful. The kids have to queue for 30+ minutes for each and every experience. The staff have no joy and put in zero effort to be creative, efficient checking groups in and out, or towards acting in any of the scenes. It looks dirty and run down and the toilets were filthy

This has become the filthiest place in London. Apart from all that has already been listed on here by others, on 30thDecember in between 13:00 -14:00 they were selling £7 hotdogs with mouldy bread!!!!🤮🤮🤮 I woudnt ever go back there even if it was for free! Paid hundreds of pounds for my son’s birthday to leave there so disappointed!!!! Shame on you kidszania for torturing the kids AND the parents this way. And most of all shame on you Westfield for allowing this to happen under your roof. This Shiite hole will put people off to come to Westfield ever again.

The Elf School experience didn't live up to what was promised on the KidZania website, it was missold and a waste of money. We weren't able to attend all the additional activities due to staff closing sections before our kids could attend them. Numerous other customers left the Elf School earlier due to how disappointing it was.

Spent about 80% of the time queuing. A few of the activities that my daughter had been looking forward to most (acting academy and Theatre) were simply closed 🤷‍♀️ The hotel was: messing up a bed and then making it. Took about 30seconds. The day prior to our visit I desperately tried to contact customer service.... it was a Sunday but Kidzania WAS open... the answering machine kept repeating that their phones lines would open at 10am but never did throughout the day and my emails were not answered. Some of the staff was very nice but you could tell that many of them were exhausted. This is the third Kidzania we have visited (Bangkok and Mumbai) and the least pleasant one. I think they should't allow that many people to come in at once. 80% standing in lines (also for the food) is just not fun for anyone. Many parents shared the same frustration as me as it is certainly not cheap!

A good place to keep a child busy but some activities require up to an hour of a waiting time. It would be helpful if kidzania develops some form of a booking system for popular activities. The lady at the check in was quite rude and it would be helpful if she at least bothered explaining to newbies how the system with "charge" and "salary" works instead of "go".

Rather disappointed, to sum it up by sitting in queues, not enough staff and adults hogging places in the queue when there is a limit of how many kids can join an activity. Disappointing for kids that waited 30min to realise they needed to wait another 20mins at least as more family members of the adults holding up place in the queue turn up. Kidzania you need to do better to control queues, clearly there is a capacity issue. May be overbooking too many people.

Worst experience of our lives for a kids day out! Avoid this place at all costs. We were refused access for a disabled child with a young carer and told we would not be able to use a carers ticket and had to pay a further cost of £39.50! The queues were absolutely horrific and Kidzania were clearly breaching Health & Safety by allowing too many people in at the same time. Once inside with tickets and wristbands, queues for activities were up to an hour long each and some had to be paid for in addition to the £39.50 entry cost each! After 3 hours we only managed to get on to two very small activities and there were no costumes to put on. This place is a total rip off!! When challenged with complaints by paying customers Kidzania refuse to accept any responsibility and will not issue any refunds regardless. Lots of complaints have been made about this place including to Trading Standards. We wasted over £100 and our kids left very upset and disappointed at the way in which they were treated. Shame on Kidzania for ripping off families and discriminating against children with disabilities. We will never go here again.