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The Luna Cinema
The Luna Cinema
3
This location was reported permanently closed
About
As day turns to night, soak up the atmosphere at one of our many Luna events from Luna Open Air Cinema, Luna Drive-In, Luna Kids and Luna Winter. From brand-new blockbusters to feel-good classics and family favourites, Luna has something for everyone. Playing under the stars at stunning locations across the UK. The beauty of The Luna Cinema is the feeling of freedom and festivity. There’s no ushering, no hushing or shushing. Dance, sing, form a conga line if you want to. Or just sit back with a drink and enjoy being part of the social scene. Because we’re Luna. The UK’s #1 outdoor cinema. End of script.
Duration: More than 3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
3.0
196 reviews
Excellent
52
Very good
38
Average
24
Poor
23
Terrible
59
Emmeline F
1 contribution
Aug 2023 • Couples
The food and drink available was extortionate considering the quality. Customers are not allowed to bring alcohol, the bar had only a limited selection of low to mid-end products but charged high end prices. The only food option was hotdogs and once again the poorest quality for the highest prices. I understand you are a captive audience and that prices reflect this, there was no need for such poor quality.
The weather was poor that evening, there had been huge thunder a lightning storms until late afternoon. There was an amber weather warning still in place and yet the show proceeded. Pleased I found my winter fleece lined waterproofs, left dry but very cold after a down pour mid film.
Having said that the film was ace and watching it in Hampton Court Palace grounds was great.
Should I contemplate this again, I will take non-alcoholic drinks and buy absolutely nothing after the ticket.
The weather was poor that evening, there had been huge thunder a lightning storms until late afternoon. There was an amber weather warning still in place and yet the show proceeded. Pleased I found my winter fleece lined waterproofs, left dry but very cold after a down pour mid film.
Having said that the film was ace and watching it in Hampton Court Palace grounds was great.
Should I contemplate this again, I will take non-alcoholic drinks and buy absolutely nothing after the ticket.
Written August 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thanks for taking the time to leave a review. We are sorry to hear that you were disappointed with the food and drink options available at your Luna Cinema film screening, we appreciate your feedback. Each of our venues hosts different local caterers and artisans, so the options for each venue will be different. We are also sorry to hear that the rain impacted part of your screening but please be assured that our events will only ever go ahead when we are sure that it is safe weather to do so.
We're pleased to hear that you enjoyed the film and the scenery of Hampton Court Palace! If you do have any further questions or would like to get in touch, please contact us at info@thelunacinema.com so that we can provide some assistance.
Best,
The Luna Cinema
Written August 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vanadia7
Cardiff, UK247 contributions
Sep 2021
I had high expectations for Luna Cinema. I had also attended screenings at 2 other outdoor cinemas run by other companies during the summer, and I expected a big name like Luna Cinema to be much better than those. However I was disappointed as it was the worse outdoor cinema experience.
I will start with the positives. The food was nice, and there was a good variety including hot dogs burgers, chips, arepas filled with beef, chickens or cheese, popcorn, sweets, chocolates, ice-cream and churros. The food was expensive but that it to be expected. The location was really good as well, right in the middle of the castle square.
The drinks selection was really bad. There was no proper bar, only canned drinks, including pre-mixed spirits, which was very disappointing. The cans were quite small as well, not full size beer cans, only 330ml.
There was a very long wait for food. We ordered churros and waited over 25 minutes and they were still not ready. When we went to the stall to enquire, there were still 15 orders ahead of ours!
The atmosphere was terrible as well, especially when compared to other outdoor cinemas I had attended. It was basically full of families having picnics and very young children (who probably shouldn't be up so late) running around everywhere.
The screen wasn't that big, and as the seating section started quite far back from the screen, even towards the front the view wasn't that great. I can't imagine how bad the view must have been for people at the very back of the seating area! The people who paid for VIP seating were probably the only ones getting a good view, but there were only 4 VIP sofas available and they sell out so fast!
I would not recommend Luna Cinema, unless you are a family bringing your own food. For adults there are better, cheaper outdoor cinemas which offer a better view and a full bar service,
I will start with the positives. The food was nice, and there was a good variety including hot dogs burgers, chips, arepas filled with beef, chickens or cheese, popcorn, sweets, chocolates, ice-cream and churros. The food was expensive but that it to be expected. The location was really good as well, right in the middle of the castle square.
The drinks selection was really bad. There was no proper bar, only canned drinks, including pre-mixed spirits, which was very disappointing. The cans were quite small as well, not full size beer cans, only 330ml.
There was a very long wait for food. We ordered churros and waited over 25 minutes and they were still not ready. When we went to the stall to enquire, there were still 15 orders ahead of ours!
The atmosphere was terrible as well, especially when compared to other outdoor cinemas I had attended. It was basically full of families having picnics and very young children (who probably shouldn't be up so late) running around everywhere.
The screen wasn't that big, and as the seating section started quite far back from the screen, even towards the front the view wasn't that great. I can't imagine how bad the view must have been for people at the very back of the seating area! The people who paid for VIP seating were probably the only ones getting a good view, but there were only 4 VIP sofas available and they sell out so fast!
I would not recommend Luna Cinema, unless you are a family bringing your own food. For adults there are better, cheaper outdoor cinemas which offer a better view and a full bar service,
Written September 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah B
Oxford, UK3 contributions
May 2021
We went to the drive-in cinema at Blenheim Palace. We saw Baz Luhrmann's Romeo & Juliet and very much enjoyed the experience. For full disclosure I won tickets from a Sky VIP competition so didn't have to pay, but we felt that the experience would be worth the ticket price if we had paid. The location is in a field in the grounds with a lovely view of the palace off to the right hand side. We were in "standard" view which meant we were a few rows back, so the screen didn't look massive from that distance but we could see the screen well enough. The speaker unit is provided and gave really great quality sound, with the option to adjust the volume. The speakers are sanitised between customers.
There are a few food options. We had nutella and banana crepes which were ok for £6 a crepe. Served in sturdy "pizza box" containers with wooden cutlery, which were easy to eat unlike other takeaway crepes I've had. They weren't very warm, but perhaps understandable given that they'd been served outside. Food was ready to collect in ten mins with a safe pick-up from a staff member behind a screen. Portaloos are available although we didn't make use of them.
On the night we went unfortunately the weather wasn't perfect, with showers on and off. This meant we had to use the windscreen wipers most of the evening, which did affect our view of the screen a little. I was worried about draining the car battery so I was reassured to see at the end of the night they had a little golf buggy type vehicle with jump leads ready for any vehicle which needed them. Departure after the film was well-organised with stewards in control and on the look out for queue jumpers. Took about ten mins to get out of the field, even despite some cars being stuck in the mud and needing a push from the stewards.
I'd particularly commend the staff, who were well prepared for anything on the night and were cheery and friendly despite being stood in the rain for three hours!
There are a few food options. We had nutella and banana crepes which were ok for £6 a crepe. Served in sturdy "pizza box" containers with wooden cutlery, which were easy to eat unlike other takeaway crepes I've had. They weren't very warm, but perhaps understandable given that they'd been served outside. Food was ready to collect in ten mins with a safe pick-up from a staff member behind a screen. Portaloos are available although we didn't make use of them.
On the night we went unfortunately the weather wasn't perfect, with showers on and off. This meant we had to use the windscreen wipers most of the evening, which did affect our view of the screen a little. I was worried about draining the car battery so I was reassured to see at the end of the night they had a little golf buggy type vehicle with jump leads ready for any vehicle which needed them. Departure after the film was well-organised with stewards in control and on the look out for queue jumpers. Took about ten mins to get out of the field, even despite some cars being stuck in the mud and needing a push from the stewards.
I'd particularly commend the staff, who were well prepared for anything on the night and were cheery and friendly despite being stood in the rain for three hours!
Written May 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Suzanne M
1 contribution
Sep 2023 • Friends
As a birthday present to my friend I decided to take her to The Luna Cinema at Harewood House. We watched the Whitney Houston film which we both found interesting and really good! We lucked out with the weather, it was surprisingly warm which made the experience absolutely brilliant! I didn't even have to put on a jacket/coat! I couldn't imagine enjoying the experience as much if it was raining, cold or both especially as you're not allowed to bring umbrellas. It was so incredible to watch the film and then directly to the left of the massive inflatable screen there was the gorgeous Harewood House lit up!
We used the postcode from the information on the email. As we drove through the arches there were staff in visible vests directing you where to park which made things very easy and straightforward. It was a very short walk from the car park to the venue where staff scanned our tickets and check for glass bottles. Remember, you are NOT allowed to bring glass bottles and your own alcohol!! Once we were through there was a food truck and a Malfy drinks tent so you could order an alcoholic or non-alcoholic drink of choice. Prices seemed pretty standard. We took our own snacks with us so can't comment on the food. Looking around we noticed that many people packed picnics and their own food and drinks as well. I'm pleased as I wouldn't have wanted to spend money there on snacks. We booked directors chairs which we collected from the Malfy gin tent and a very friendly gentleman working at the bar carried them to a place of our choosing. The chairs weren't the most comfortable so if you have your own camp chairs bring them! Many people were also sat on blankets. People were sat on the hill and the screen was at the bottom which was nice because no matter where you sat you could see the film without someones head in the way.
After the film we used the toilet facilities provided by Luna Cinema and they were so nice especially for a glorified portapotty! There were three cubicles and then two sinks with nice soap.
We left the venue and there were staff directing us out.
I'm giving it 5 out of 5 because the experience was unique, the staff were very friendly and the venue was very well organised. It truly was an incredible experience I will never forget and we really lucked out with fabulous weather!
We used the postcode from the information on the email. As we drove through the arches there were staff in visible vests directing you where to park which made things very easy and straightforward. It was a very short walk from the car park to the venue where staff scanned our tickets and check for glass bottles. Remember, you are NOT allowed to bring glass bottles and your own alcohol!! Once we were through there was a food truck and a Malfy drinks tent so you could order an alcoholic or non-alcoholic drink of choice. Prices seemed pretty standard. We took our own snacks with us so can't comment on the food. Looking around we noticed that many people packed picnics and their own food and drinks as well. I'm pleased as I wouldn't have wanted to spend money there on snacks. We booked directors chairs which we collected from the Malfy gin tent and a very friendly gentleman working at the bar carried them to a place of our choosing. The chairs weren't the most comfortable so if you have your own camp chairs bring them! Many people were also sat on blankets. People were sat on the hill and the screen was at the bottom which was nice because no matter where you sat you could see the film without someones head in the way.
After the film we used the toilet facilities provided by Luna Cinema and they were so nice especially for a glorified portapotty! There were three cubicles and then two sinks with nice soap.
We left the venue and there were staff directing us out.
I'm giving it 5 out of 5 because the experience was unique, the staff were very friendly and the venue was very well organised. It truly was an incredible experience I will never forget and we really lucked out with fabulous weather!
Written September 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, thanks very much for your review. We're so pleased that you enjoyed celebrating your friends birthday at our beautiful Harewood House venue! It's great to know that our friendly staff were on hand to assist with everything from stewarding the car park to helping set up your chairs in your chosen spot for the film screening! We would love to see you at another Luna Cinema event in future!
Best,
Luna Customer Service
Written September 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emma T
Birmingham, UK1 contribution
Dec 2021 • Couples
Absolute waste of money, don’t even waste 2/3 hours of your precious freedom before we go back into lockdown sitting in your car or the money you’d spend. I went to the car park social in Coventry last year I thought it was fabulous I thought this would be a similar event. The whole thing was awful. Huge queue to get in, parked in front of a huge car (so as a small female) couldn’t see bottom half of the screen reported it to a traffic warden who just told us to reverse back abit, made no difference. Food was appalling basically overpriced burger van with a 45 minute wait which came half way through the film, another brilliant touch having to get out and walk to the truck missing parts of the film. No bins only back by the food truck so had to take all the rubbish (left over food because it was that awful) home with us after The screen was tiny again could barely see and was at an angle to the cars again another brilliant touch to make the night even more awful. The exciting system of the car park was everyone at the front out first, you’d think it would be first in last out, last in first out so those near the back exit first, oh no the wardens blocking cars so you had to wait 30 minutes until it was your rows turn to leave the car park so pathetic treated like children.
Whole thing from start to finish was poor would not recommend wasting your time go to the cinema or just watch in the comfort of your own home with some decent food
Whole thing from start to finish was poor would not recommend wasting your time go to the cinema or just watch in the comfort of your own home with some decent food
Written December 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt R
3 contributions
Aug 2023 • Solo
There was no mention when booking that there were no seats provided. I would imagine most people think an outdoor cinema will provide visitors with somewhere to sit. They don’t. They then want to charge you £15 to hire a seat and £10 to hire a blanket. Yet the email you receive only tells you what you can’t bring into the event, which is basically everything. Totally ruined my experience and I either had to pay the £15 for a seat or stand for the whole film. Won’t be a returning customer.
Written August 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thanks for leaving us a review. We're very sorry to hear that you did not have a great experience with us! We have a selection of Seated admission tickets, general admission tickets, and upgrades. We're sorry that this was not clear to you and we'll look into making this super clear so that our customers can see exactly what they're getting. Our prices depend on the venue/screening that is displayed, which will vary. Again we're sorry that you did not have a great experience, please do get in touch via email at info@thelunacinema.com if you wish to discuss this further.
Best,
The Luna Cinema
Written August 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chhd
Cuffley, UK69 contributions
Jul 2020 • Couples
After reading negative reviews of the Luna drive in cinema we were a little apprehensive about whether we were going to enjoy our first drive in cinema experience. We booked tickets to see Joker at a Knebworth House and given the comments about long queues to get in we arrived at 7.45pm (45 minutes before the doors opened at 8.30pm.) We were 4th in the queue and within 15 minutes lots of other cars were behind us. At 8.20pm the staff allowed cars onto the site, handing us our in car sound systems as we drove in. We were directed to our parking space by a friendly member of staff. We were parked tightly together but there was enough room to get out if you needed to use the clean and plentiful toilets.
We were on row D and really close to the screen which was brilliant.
The first 3 rows are for gold circle customers who pay extra for these rows, however if you arrive early you will get just as good a view for less!
As we waited for the movie Heart radio played through our in car sound system and to pass the time we had brought our iPads
There was plenty of information via the in car sound system that the movie was about to start with clear instructions on how to seek help if necessary and at 9.30pm on the dot the movie began.
There was a car 2 rows in front with its lights on (despite repeated announcements to turn off your car engine and lights), so I texted the Luna cinema helpline and within 3 minutes a member of staff arrived to tell the driver to turn off the lights.
The sound and picture quality was fantastic and we were completely absorbed in the movie.
When the movie ended, staff guided cars out very efficiently. We were out of the site within 10 minutes. If you are further back it will take longer
The weather was perfect but I guess if it was raining it would be a different experience as the sound of car engines and lights coming on would have a negative impact, but if it is a dry night it is a wonderful way to watch a great movie and feel completely safe.
We didn’t have any food but staff were zooming about delivering food on electric scooters. All the staff we interacted with where friendly and we felt it was a very well organised event. Loved the movie as well!
We were on row D and really close to the screen which was brilliant.
The first 3 rows are for gold circle customers who pay extra for these rows, however if you arrive early you will get just as good a view for less!
As we waited for the movie Heart radio played through our in car sound system and to pass the time we had brought our iPads
There was plenty of information via the in car sound system that the movie was about to start with clear instructions on how to seek help if necessary and at 9.30pm on the dot the movie began.
There was a car 2 rows in front with its lights on (despite repeated announcements to turn off your car engine and lights), so I texted the Luna cinema helpline and within 3 minutes a member of staff arrived to tell the driver to turn off the lights.
The sound and picture quality was fantastic and we were completely absorbed in the movie.
When the movie ended, staff guided cars out very efficiently. We were out of the site within 10 minutes. If you are further back it will take longer
The weather was perfect but I guess if it was raining it would be a different experience as the sound of car engines and lights coming on would have a negative impact, but if it is a dry night it is a wonderful way to watch a great movie and feel completely safe.
We didn’t have any food but staff were zooming about delivering food on electric scooters. All the staff we interacted with where friendly and we felt it was a very well organised event. Loved the movie as well!
Written July 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A P
1 contribution
Sep 2023 • Solo
I travelled all the way from Nottingham to Lincoln Castle on public transport for the screening of Romeo + Juliet yesterday, only to find that it had been cancelled because, according to the couple of security guards on site, the projector wasn't working. I received no prior notification of this, in violation of the company's Ts and Cs, despite being bombarded with emails hyping my "scripted night out" since booking, and have still not been contacted about it a day later. No apology, no promise of the refund I am legally owed, and no response to the complaint email I sent last night, even though Luna are supposed to be at work now. You would think this might be a priority for them.
I don't know if I have been unlucky or if Luna Cinema has treated every one of presumably hundreds of disappointed customers this badly. I was a bit late for the event and another couple of customers were turned away at the same time as me, so I know that I'm not alone.
You would also expect Luna to carry out technical checks well in advance of the screening, so that they could save hundreds of customers a - potentially very long - wasted journey. My transport was not cheap.
Apparently, Luna Cinema do not have a contact phone number, which is never a good sign. I'll never book with them again and the whole thing seems like a scam to me.
I will now be pursuing a refund via PayPal and potentially taking legal action.
I don't know if I have been unlucky or if Luna Cinema has treated every one of presumably hundreds of disappointed customers this badly. I was a bit late for the event and another couple of customers were turned away at the same time as me, so I know that I'm not alone.
You would also expect Luna to carry out technical checks well in advance of the screening, so that they could save hundreds of customers a - potentially very long - wasted journey. My transport was not cheap.
Apparently, Luna Cinema do not have a contact phone number, which is never a good sign. I'll never book with them again and the whole thing seems like a scam to me.
I will now be pursuing a refund via PayPal and potentially taking legal action.
Written September 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
I am sorry for the very disappointing experience you had in the summer and for not responding to your complaint sooner. Unfortunately, due to the last minute technical failure of the projector, we were unable to get a message out in time for guests to cancel any transport plans. We sent an email to everyone the following day with an apology and information about how to obtain a refund or rebook for an alternative date at Lincoln Castle. I apologise that this email was not received and therefore fully understand your frustration regarding the lack of communication.
Your refund should now have been issued, however if you still require any assistance please contact us at info@thelunacinema.com
Kind regards,
The Luna Cinema
Written December 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ash S
1 contribution
Sep 2023 • Couples
With poor weather forecast for the evening, I check Luna's website and social media for any signs of cancellation. I did this right until the moment I had to leave the door, seeing nothing posted. After committing our entire evening to attend this showing, at Lincoln Castle, with a 45 minute drive and having to pay for parking at the city, we were incredibly disappointed to get to the venue only to be told the show was cancelled due to projector issues! I find it hard to believe that they wouldn't have tested it earlier in the day, instead of leaving it until the last minute, and even more frustrating that they made no effort to inform customers of the cancellation. They have a website and social media platforms with which to do this, plus customers' emails and phone numbers (to mass text). They wasted our entire evening, and our money for fuel and parking, with no prospect of doing the showing on another date.
Written September 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
I am sorry for the very disappointing experience you had in the summer and for not responding to your complaint sooner. Unfortunately, due to the last minute technical failure, we were unable to get a message out in time for guests to cancel any transport plans. We sent an email to everyone the following day with an apology and information about how to obtain a refund or rebook for an alternative date at Lincoln Castle. I apologise that this email was not received and therefore fully understand your frustration regarding the lack of communication.
If you could kindly send an email to info@thelunacinema.com we will be able to check the status of your refund.
Kind regards,
The Luna Cinema
Written December 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay635918
1 contribution
Aug 2023 • Couples
Awful experience at Luna Cinema in Westonbirt to see Top Gun Maverick.
10 mins in the picture went off,
15 seconds later the sound went. Then someone came on the announcement to say that due to a technical issue the film wouldn’t be continuing. Then the screen deflated - it was almost laughable. No visible attempt to resolve the issue.
Apparently the generator failed, and there was no back up. Poor communication as everyone then packed up to leave.
£17.50 for an experience is kind of ok, but I wouldn’t expect my local cinema to not be able to show more than 10% of the film…
10 mins in the picture went off,
15 seconds later the sound went. Then someone came on the announcement to say that due to a technical issue the film wouldn’t be continuing. Then the screen deflated - it was almost laughable. No visible attempt to resolve the issue.
Apparently the generator failed, and there was no back up. Poor communication as everyone then packed up to leave.
£17.50 for an experience is kind of ok, but I wouldn’t expect my local cinema to not be able to show more than 10% of the film…
Written August 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thank you for leaving us a review. We're very sorry to hear about your experience and this is not the service or experience we want our customers to have. Please get in touch with the details of your order and further details of your experiences so we can resolve this for you! info@thelunacinema.com
Best,
The Luna Cinema
Written August 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamie BS
London, United Kingdom
What are the food prices like at the BBQ van & Moggy grill?
Is it worth purchasing a £8.50 food voucher, and what exactly does that give you?
Thanks,
Jamie
Written September 20, 2016
We wanted to try the food and didn't take any with us but the queue was very very long because it was the only place to purchase. Take your own would be my advice !
Written September 21, 2016
Hi, how large were the blankets?
Thanks!
Written June 30, 2016
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