Although the home visit was a breeze - Gemma was lovely and clearly competent; I cannot leave a worthy rating for this company because of the very unprofessional including rude and disrespectful customer service received. The lack of communication from the team regarding the delivery of the £185 frame and prints and then receiving a chipped frame - was shocking to say the least.

Do not use this company. If i could give them zero stars i would. Firstly the staff have no clue about procedures. I visited the falkirk store and ordered a 3d cast of my babys hand and foot. I asked if my 3d cast in a frame could be sent to anniesland to save me travelling to falkirk again, to which the staff member said she didnt know and it was left at that. I have since emailed asking for their 'final response'so i can take the matter further but they have ignored my emails. When the frame i ordered eventually arrived, having to pay for home delivery instead of store delivery, the frame was all scratched. I contacted memory makers and their response was that all their frames are scratched so they won't do anything about it. Extremely poor. They can't even stick to their own t's & c's as they say they 'deliver within 4 weeks'and 'send a message when item has been dispatched' none of which happened. The cast itself is a lot bigger than the actual size of my baby's hand and foot, even now 5 weeks after i got it done, my baby's hands and feet are not as big as the cast! It also looks nothing like her hand and foot its a total waste of money. Im concerned that it isn't even a cast if my baby! Overpriced rubbish and useless staff is what you'll get for your money with this company! Not sure if they'll still be trading soon anyway but avoid!!!!