Beautiful rooms - very clean and very very helpful staff who do everything they can to make your stay - we will be back to stay - thank you

I opened the Youngs app to book a table at the Rose and Crown,Wimbledon Village and saw nothing available after 16.15 hrs on a Thursday . I rang direct and was able to book a table for 2 at 1800 hrs,the time I'd wanted ,with no difficulty. Arriving on time, I expected it to be full and was suprised to note the courtyard half empty and the indoor dining room empty, bar one table. Why did the app not show this? We've eaten here many times before as well as being a customer for decades and usually the food served is adequate, seldom varying and uninspiring. We had burgers and a pie,my burger was overcooked,meat grey,tough and with gristle in it. I asked for it to be returned and was offered a replacement,I declined,the moment had passed. I have noticed over the years the food choice has remained more or less the same, where some other Youngs pubs have been innovative and changed menus. It is a shame as the patio area is a nice spot to eat,away from traffic fumes, unlike the outdoor eating area of The Dig and Fox. Maybe the fact that it now also an hotel,generating even more work for the manager and the food suffers. I've seldom had to return dishes in the past and onxe the chef refused to swap chips for mash etc,a simple enough request. I hope things take a turn for the better in the future as the country slowly unlocks. The serving staff are all delightful and finding their feet.