Westway Sports & Fitness Centre

Westway Sports & Fitness Centre, London: Hours, Address, Westway Sports & Fitness Centre Reviews: 3.5/5

Westway Sports & Fitness Centre

Westway Sports & Fitness Centre
3.5
6:00 AM - 10:00 PM
Monday
6:00 AM - 10:00 PM
Tuesday
6:00 AM - 10:00 PM
Wednesday
6:00 AM - 10:00 PM
Thursday
6:00 AM - 10:00 PM
Friday
6:00 AM - 10:00 PM
Saturday
7:00 AM - 8:00 PM
Sunday
8:00 AM - 9:00 PM
About
With our eight football pitches, nine tennis courts, one of the largest climbing walls in the UK and outdoor sports ranging from basketball to Eton Fives - Westway is the stuff of sporting dreams! Located in the heart of West London, our award winning facilities cater for all ages and abilities from a complete beginner to a total pro, come and see for yourself. Opening times Mon-Fri: 6am-10pm, Sat: 7am-8pm and Sun: 8am-9pm.
Suggested duration
1-2 hours
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3.5
21 reviews
Excellent
10
Very good
2
Average
1
Poor
0
Terrible
8

Simon M
1 contribution
Don't bother calling, the reception staff is hopeless
Jun 2021
The reception staff doesn't pick up the phone and the one time I was lucky enough to get through I was berated because I didn't have my membership number ready and was hung up on! Worst customer service I've ever experienced. In addition there's rubbish on their outdoor tennis courts and nobody ever bothers to drag the courts.
Written June 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dan Thomas
London, UK1 contribution
Great Facilities
Nov 2019
I've been a gym member with Westway Sports and Fitness Centre for just shy of 1 year. They boast the best facilites in the region, hands down. They have a number of activities to choose from including Tennis, climbing and football. The gym itself suits me because it's spacious, not super busy during peak times and has all the latest equipment which is also kept in good shape. No complaints from me. With regards to leaving weights on the floor or not putting weights back after use.....your adults, not children. Tidy up after yourself and be respectful of other members using the gym, not just you. The members of staff do their best to keep the gym spotless, but it just takes one indivivual to leave a barbell on the floor to make the gym look messy. Come on people! Rant over. Overall you won't find better facilities anywhere else.
Written December 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank for the positive feedback Dan, we're glad you're enjoying your time at Westway Sports & Fitness Centre and also many thanks for putting your weights away :)
Written December 11, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MattG
London, UK8 contributions
Shocking gym ettiquette
Nov 2019 • Solo
In my 15 years of using gyms this would have to be the worst I have been to. There is completely no gym etiquette, weights are left anywhere and everywhere. A leg press machine was left with at least 150-200kg for someone else to unload. Barbells left in middle of walkways. And staff/trainers walking around with Westway shirts just stepping over the weights.

Toilet facilities weren’t clean either, all in all I’m glad it’s not a lock in 12 month membership.

*please note I’m only speaking in regards to the gym not the climbing facilities or tennis courts :)
Written November 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Matt, thank you for taking the time to leave feedback, constructive feedback is always useful. As I am sure you know and appreciate that the gym is unmanned, this ensures your price point stays low and the staff you see around the gym are Personal Trainers there to coach clients and not to tidy up after gym users (although we will be flagging this with them). We pride ourselves on the fantastic gym we offer for such a low price, if we were to hire full time gym staff we would then have to increase the membership prices. We are sure most of our customers would rather put their own weights away if faced with that choice. Taking your feedback on-board we are issuing a 'Gym Etiquette' statement that will be posted around the gym to ensure that everyone clearly knows that it is their responsibility to tidy up after themselves. We sincerely regret that you have had a negative experience at Westway and hopefully this will rectify the situation. We do hope to see you again soon. Many thanks, Westway Sports & Fitness Centre
Written December 11, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

ARTHENA
1 contribution
Appalling Costumer Care
Mar 2019 • Business
Despicable attitude from so called duty manager ( name phil) , surely not up to his title , arrogance , lack of respect, lack of professionalism from member of staffs : it's what Westway fitness is about.
You won't have me as a member for sure and hopefully many more will follow.
RESPECT RESPECT RESPECT ! Members are the tantamount of your success not the other way round. are you getting it ?!
Written March 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ChristopheLHR
London, UK94 contributions
Great climbing place !
Feb 2019 • Family
A couple of times there with my son... Friendly staff, nice bouldering section, great top ropes and impressive lead ropes ! Overhangs on all sections, really fun, nice vibes and people... What else would you want?
Written March 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ntalabany
London, UK372 contributions
Massive improvement - great climbing centre
Dec 2018 • Solo
The change over the last couple of years at Westway has been massive and improved the experience a lot. Instead of massive queues at the front with slow service it is now a quick way through to the climbing reception. The staff is super friendly and always helpful as are all the instructors who make the climbing centre such a great place to come. The music selection is sometimes eclectic but that just adds to the fun atmosphere.

The two-story boulder area is making far better use of the space and looks much better. There are enough climbing routes (top rope and lead) which are reset often enough to keep things interesting. Compliments to the route setters who all have their individual quirks and styles.

I love the horseshoe wall with the textured rocklike features. It would have been great to have more of that kind of climbing wall but it looks like the new area at the front will be pretty much the same sports climb walls. But hey, never mind, if you want to climb on rock just drive 3 hours down to Dorset. If Westway Sports & Fitness Centre ever gets around to re-open the outdoor climbing area, adds some lazy lounge cushions and a bbq it will be hard to ever leave the place.
Written December 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

BobertPaulson
London, UK2 contributions
refused to pause my subscription
Oct 2018 • Couples
I am a regular user of the climbing wall and I usually purchase a months subscription. I had an injury to my finger and wanted to pause my subscription, so that I won't waste several weeks that I had paid for when I could not climb. The management refused to do this without a doctor's note. This is not the case at other London climbing walls, for example the Arch, where pausing a membership is incredibly easy. Contrast here, where for some reason you were required to "prove" you were injured. What does it matter? If my subscription is paused, I can't use it anyway. There is no loss to the facility.
Written October 16, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Matteo C
69 contributions
Terrible experience.
Aug 2018 • Couples
We rented the outdoor clay-based tennis courts a few times this year. First of all, beware that there's no maintenance whatsoever of the courts. This means the following: no brushing and no watering either. The latter was especially required this summer as we have experienced pretty high temperatures. Additionally, we have witnessed people hiring courts while playing football inside, just before our allocated slot. Even though we notified the Westway reception about it, the response was that they were powerless as the people had paid for the court, meaning they can do whatever they want with it! THIS IS UTTERLY INSANE. As this was not enough, on three different occasions we were disturbed by what they are called TRAVELER KIDS. In fact, you should know that there is quite a big traveller site just behind the fitness centre. On one occasion, the kids were trying to break into the court to steal our balls. When trying to stop them, they started throwing some wood sticks at us. Not happy, they even tried to lock us in the court by blocking the court's gate with a piece of wood! On another occasion, they threw rocks at us! One of them missed my partner by just a few inches. As a result, we had to break the tennis session earlier and promptly notified Westway reception about it. They stated that they are aware of the traveler kids causing troubles but they can't do anything to prevent this! There appears to be only one security person going around the fitness centre. It goes without saying that more security is required, especially at the outdoor tennis courts. Until such measures are implemented, we will not step foot again in this fitness centre and we will spread the word as much as we can.
Written August 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

scottleeson
London, UK60 contributions
Climbing
Mar 2018 • Couples
My husband and i joined the climbing centre last month and the staff were really helpful and the centre and climbing facilities are amazing!
Written April 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

1963Corene
United Kingdom59 contributions
Fives - like handball
Sep 2017 • Family
This is a great sport for anyone who likes ball games . They have junior sessions Tuesday evenings from 6pm -730pm and on Saturdays from 1030am - 12md.

It's also a turn up and give it a go at only £3.00 so what's there to lose ?

They also run during the holidays .Check on the Westway Sports Centre website.

They also run adult sessions on Monday and Thursday evenings .

Written September 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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