Holmes Place - Kensington

Holmes Place - Kensington, London: Address, Phone Number, Holmes Place - Kensington Reviews: 2/5

Holmes Place - Kensington
2
What people are saying
AlexanderLondon1
By AlexanderLondon1
Most overpriced club ever with no care for their members
Mar 2011
After being a member there for more than a year (paying 100 £ a month) I can say that this club is a complete disappointment and I would not recommend it to anyone- they constantly run out of towels, dirty ones are left on the shower room floor for hours and the elevator has been in repairs for at least 3 months( it is a complete joke that they still have the nerve to put a ridiculous sign on the elevator saying " Things are looking up for our elevators!" are you for real??!) .With only one working and even that is broken sometimes. What is worse in the evenings it is so full you can hardly find a machine. But what really bothers me it their customer service. After they get you into a 12 month contract you are pretty much no-one to them. I tried to get my brother to come with me to the gym 1 time during the 12 month membership ( 1 time, 1 single time and I have not brought absolutely anyone to that gym before, so they can hardly accuse me of taking advantage of they "fancy" club) and they said they can not let him in without him paying 20£ for it. When you sign up they tell you that they give you 4 free guest passes in the fancy brochures but apparently they are valid for 3 months only (what is the logic in that if you try to attract new members??!) and I had not used even a single one during the whole year. Still they had the nerve to ask my brother for 20 £ even though in most gyms the first time you go there used to be free (like in most gyms). I was so annoyed by their lack of help and the way they addressed my request that it cost them my membership. Instead of spending money on fancy brochures they should find out what is the most important marketing tool- taking care of your clients, not to follow blindly some ridiculous rules that make very little sense under any circumstances.

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The area
Address
How to get there
  • High St Kensington • 4 min walk
  • Notting Hill Gate • 10 min walk

2.0
4 reviews
Excellent
0
Very good
1
Average
0
Poor
0
Terrible
3

Struan e
London, UK91 contributions
Awful
May 2012 • Solo
Why on earth would anybody want to pay for terrible service. This gym is an utter rip-off like the other reviewers here say. The equipment is poor, the same you'd find anywhere else and I could not believe how rude the staff were. As the guy below says, they are always out of towels, you'd do better to buy your own gym equipment and train at home than go to this place.
Written January 8, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AlexanderLondon1
London1 contribution
Most overpriced club ever with no care for their members
Mar 2011
After being a member there for more than a year (paying 100 £ a month) I can say that this club is a complete disappointment and I would not recommend it to anyone- they constantly run out of towels, dirty ones are left on the shower room floor for hours and the elevator has been in repairs for at least 3 months( it is a complete joke that they still have the nerve to put a ridiculous sign on the elevator saying " Things are looking up for our elevators!" are you for real??!) .With only one working and even that is broken sometimes. What is worse in the evenings it is so full you can hardly find a machine. But what really bothers me it their customer service. After they get you into a 12 month contract you are pretty much no-one to them. I tried to get my brother to come with me to the gym 1 time during the 12 month membership ( 1 time, 1 single time and I have not brought absolutely anyone to that gym before, so they can hardly accuse me of taking advantage of they "fancy" club) and they said they can not let him in without him paying 20£ for it. When you sign up they tell you that they give you 4 free guest passes in the fancy brochures but apparently they are valid for 3 months only (what is the logic in that if you try to attract new members??!) and I had not used even a single one during the whole year. Still they had the nerve to ask my brother for 20 £ even though in most gyms the first time you go there used to be free (like in most gyms). I was so annoyed by their lack of help and the way they addressed my request that it cost them my membership. Instead of spending money on fancy brochures they should find out what is the most important marketing tool- taking care of your clients, not to follow blindly some ridiculous rules that make very little sense under any circumstances.
Written March 2, 2011
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

VivianShortbread
Mountain View, California1 contribution
Employees are so rude that it's insulting
The Holmes Place Kensington gym's customer service is untrustworthy and arrogant.

I went to London for 1 week. Before arriving, I called Holmes and was told that a 2-week guest pass for visitors costs 40 pounds. When I arrived, the sales manager Damien said that price only applies for friends of members. He asked for the name of the receptionist I spoke to on the phone. I didn't know the name, so he said he would charge me 150 pounds (for 1 week!).

I was very disappointed and asked if he would please honor their price quote. He became curt and snapped at me that they won't make enough money if they do that. I said I would be writing an internet review and surely they don't want bad PR. He accused me of threatening him and told me that I'm "in bad form".

As another example, that same day, their gym was closed for construction (only the sauna was open), but they didn't given enough notice to their members. The gentleman who rode up in the elevator with me was unpleasantly surprised to find he came all that way for nothing.

I went down the street and found another gym. This other gym had perfectly reasonable customer service -- they even lent me a day lock for the locker room for free. Clearly not all London gyms are rude. Only the Holmes Kensington is offensive. Avoid it!
Written December 11, 2005
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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