York Hall Leisure Centre

York Hall Leisure Centre, London: Hours, Address, York Hall Leisure Centre Reviews: 3/5

York Hall Leisure Centre
11:00 AM - 8:00 PM
11:00 AM - 8:00 PM
11:00 AM - 8:00 PM
11:00 AM - 8:00 PM
11:00 AM - 8:00 PM
11:00 AM - 8:00 PM
10:00 AM - 6:00 PM
10:00 AM - 6:00 PM
Suggested duration
2-3 hours
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The area
Neighborhood: East End / East London
How to get there
  • Cambridge Heath • 4 min walk
  • Bethnal Green • 4 min walk
Popular mentions

103 reviews
Very good

Sam P
2 contributions
Aug 2021 • Friends
Please stay away - awful staff. We lost track of time and then were pretty much kicked out when we were actually still not past the closing time! The staff were very rude and defensive and acccused us of it being OUR fault, as paying guests in a spa who lost track of time?!
In the mayhem that ensued I lost my most precious piece of jewellery- literally the only piece of jewellery I’ve ever cared about as it was a family heirloom. Apparently it’s just disappeared?!

Please please do NOT spend your money here. The spa is amazing but honestly the staff are just awful.
Written October 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

London, UK6 contributions
Lovely spa day spoilt by inconsiderate and lazy therapist (La-keisha)
Aug 2021 • Solo
Had a spa experience at bethnel green, spa experience was great. Had a facial afterwards with therapist la-keisha, which included facial and oil head massage which was also good. However after 30 minutes i had a crown to soul treatment (50 mins) booked with the same therapist la-keisha however i felt a bit cheated as the therapist explained the treament would involve shoulder neck and head massage as well as a foot treatment which is what i was expecting. The therapist started out with my feet and then progressed to give me a oil head massage which was good but it was same as in my previous treatment 30 minutes ago and involved more oil pouring onto my already oil drenched hair from a previous treatment, however after the head massage she said she had finished and when i raised the fact that she had not worked on the shoulders, neck & Decollete, she said i only do that if i have time. Firstly it was my treatment so if she could not plan full treatment within the 50 minute timescale then dont advertise it as such. I rather she asked me what i would like to give preference too, as i had, had a head massage in a earlier session about 30 minutes ago with oil surely using ones initiative at least ask the client do they want another head massage or offer the choice if she was running out of time. I specifically booked the treatments as i wanted some work doing on my achy shoulders. It felt to me the therapist did what was easier for her rather than what the clients needs are which is really dissapointing as treatments should be about the client not what the therapist fancies doing at that time. Its a shame because what treatment she offered was good but she needs to have a bit of consideration for the clients needs rather than her own and organise her sessions better within the allocated timescales. A good time spoilt by therapists lack of consideration for the client.
Written August 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lea Bruce
1 contribution
Horrendous customer service
Jul 2020
SWIMMING POOL - what manner of hell was this utter disrepect for customers? all i wanted to do was to find out if I was still a member but was unable to do so online nor speak to anyone
Written July 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

London, UK108 contributions
Swimming Pool
Dec 2019 • Solo
I only use the pool which is dated but ok, 33.3 metres long and fast/slow lanes swimming or leisure swimming, if you serious about using swimming to aid fitness and weight loss then this pool is ideal, ignore the dated look , the waters clean and I find the staff very good especially at reception where they are very helpful , I now have a membership card and I'm happy.
Written December 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Paul R
Epping, UK1,164 contributions
Very Good Boxing Venue
Nov 2019
We went to a boxing match there and found where we could sit and watch was first class. We were not in the reserved seats but in the gallery.
The drinks are expensive and the seating hard but we didn't mind.
Security was strict with proper searches that I didn't object to. I would rather be safe at an event, even if it did take extra time to pass through the doors.
Everybody thoroughly enjoyed the event and found all the staff more than helpful and very friendly.
Written December 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

1 contribution
Reviewing the Spa, Gym, Swimming Pool
Oct 2019
I had the spa membership offered as a part of the gym membership. The spa is mostly just for females (except for Mondays and other few mixed sex evenings). There is a bad smell (damp) in the tepidarium, one of the steam rooms and the resting area. The smell is off putting. Otherwise, it is a nice spa. The place needs to be refurbished and brought to the contemporary era in terms of not reinforcing sexual polarities of men and women being kept separately. It is fine to have a half a day just for females and males. Otherwise it feels like reinforcing the outdated religious ethos of the TH area that advocates for male/female sex based division.

GYM & Swimming Pool
The gym is spacious and nicely refurbished. Unfortunately, it is very limited when it comes to free weights training area. The free weights are sufficient but there is only one flat bench for chest workout. Only one olympic bar. One ancient squatting rack. A good cardio area.

The swimming pool needs some significant investments in terms or redecorating its unattractive shabby look. It all looks old, unkept and in need of fresh paint. However, more than new paint is needed.
Written October 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

4 contributions
good treatments, booking process unclear
Aug 2019
A friend and I had a lovely treatment each here on Saturday - many thanks to the lovely staff who provided these. I've been before and enjoyed it then too. Unfortunately this time the booking process did seem confusing, and the booking form gave the impression that spa entry was included in the price, there was a 5 - 8pm time slot mentioned on the booking form. I did try to call to clarify but didn't get an answer. On arrival, we were told no spa entrance was included, but were offered a 2 for 1 entry as a goodwill gesture so purchased that, but had very limited time to actually use the spa after the treatments were done as we weren't told it was closing at 7pm that day. Had we been told that we probably wouldn't have paid the additional £26.00. So, treatments were lovely and I'll probably use York Hall again, but a bit of a shame overall this time as it was meant to be a highlight of our day. Please make your booking form clearer and answer your phones spalondon!
Written August 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jahanara A
London, UK25 contributions
Massage and facial
Jun 2019 • Friends
I went to York Hall today for a message and a facial which was booked a month ago. As I walked down some flights of stairs I came to the reception area they lady at the desk took our details and told us to go through some doors into the waiting area. The waiting room looked rather dark and dingy there was a glass bottle filled with water and a hot water machine . There were three choices of herbal tea but there was faded plastic cups with scratches on them which didn't look appealing considering we paid a lot of money for the whole experiance. The seats we sat on were damp and had large stains on them, didn't look hygienic. However the girls who did the treatments were very smiley and asked us if we were ok and if we needed anything . Our appointment was at 5 it was almost 540 when we were called in.
I would like to thank Claudia for such a fantastic service it was the best massage I've ever had the facial was even better I can't fault it. I didn't feel uncomfortable or rushed she offered me fresh towels when I requested for a shower and also before the massage Claudia asked if there was any particular area which needs attention. Overall it was a wonderful and relaxing experiance, I would recommend Claudia to friends and family because of Claudia I'm going to give 4 stars rating.
Written June 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Laura P
London, UK76 contributions
Lovely spa, amazing treatments
Apr 2019 • Solo
The facilities in the spa are nice including sauna, plunge pool, relaxation area etc. The treatments I had were amazing. My therapist was called Alice and she was very professional and attentive during my facial, massage and body scrub. I would highly recommend and would say it’s great value for what you pay.
Written April 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

london129 contributions
Nice old fashioned place,reasonably priced, staff disengaged ,and NOISY !
Mar 2019 • Friends
for £26 we were very open minded . so convenient just by the tube. wonderful building. No one showed us around or explained the facilities . you are given a grey toweling robe (don't believe the publicity shots of gleaming white robes !) and small white/grey towel, plus plastic slippers (found these very handy , although very ugly brown old things ! ) . No pool or Jacuzzi .Way too many allowed in ; a large group of young girls who did not stop talking LOUDLY the whole 3 hours . Even in the relaxing room which has a big SHHHHH sign, they still continued their squawking. I love a good natter ! but not in a spa in a group . When i (smilingly)asked a staff member if it was always this loud, she looked at me like i was very strange and did not answer :-) Many women (was female only day) were topless , despite signs asking for costumes , no input from staff . I did not have a big problem with topless , but some may , so be aware. Fruit and water in the rest area was nice , but soon disappeared . small changing area , with everyone jostling for space and lots of ' oh sorry' ' excuse me' conversations. a lot could be improved by more staff presence/smiles/engagement . I will go again but will try later in the day .
Written March 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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