Phoenix Theatre
Phoenix Theatre
4.5
Movie TheatersTheatersTheater & Performances
Monday
10:00 AM - 7:30 PM
Tuesday
10:00 AM - 7:30 PM
Wednesday
10:00 AM - 7:30 PM
Thursday
10:00 AM - 7:30 PM
Friday
10:00 AM - 7:30 PM
Saturday
10:00 AM - 7:30 PM
About
Owned and operated by Ambassdor Theatre Group (ATG) the Phoenix was designed by Giles Gilbert Scott and Bertie Crewe. It opened in 1930 with the premiere of Noel Coward's Private Lives starring the author, Gertrude Lawrence and Laurence Olivier. Many star actors have appeared at the theatre including Maggie Smith, Diana Rigg, John Gielgud, Dustin Hoffman, Derek Jacobi, Kenneth Branagh and Stephen Fry. More recently the theatre has presented a number of successful musicals including, between 1991 and 2012, Willy Russell's Blood Brothers which became the theatre's longest-running show and was seen by over 5 million people. The theatre is now home to the award-winning Broadway musical Once.
Duration: 2-3 hours
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The area
Address
Neighborhood: Covent Garden
Whether you're headed here to check out the multitude of shops, theaters, cafes, pubs, and restaurants, or simply to be among the multitude of people who pass through this pretty part of town, you'll love soaking up the festive and historic atmosphere in and around Covent Garden. Even if you don't have tickets to the opera or a show at one of the many famous theaters here, don't be surprised if find yourself captivated by some impromptu act of a street performer wowing the crowds in Covent Garden's Piazza. If you do have tickets, you'll be pleased to note that many of the local eateries accommodate theatergoers with prix fixe menus, early dinners, and later than usual opening hours. 


How to get there
  • Tottenham Court Road • 3 min walk
  • Leicester Square • 5 min walk
Reach out directly
See what travelers are saying
  • lescotterill
    5 contributions
    Excellent theatre and brilliant play
    My wife and I went to the Phoenix Theatre on Tuesday evening and from the time of our arrival to the time of leaving we were well looked after and the play Noises Off was excellent. The best laugh we have had in years. I am disabled requiring a wheelchair with my wife as my carer. We got there early and were allowed into the foyer to keep warm. While there we spoke with Paul and the barman and I got to see the staff meeting members of the public. They were excellent. Paul also took us to see the box allocated to mobility scooter/wheelchair users if the user cannot transfer into a seat. The box does have a restricted view but we were already aware of that fact. As a disabled person, my wife and I were allocated seats A27 & A28 in the dress circle. We were escorted to our seats and the wheelchair was stored until the end of the show. At the end, 2 members of staff brought the wheelchair back and helped get me in and helped us out of the theatre. We even pr-booked the interval ice-cream which was brought to our seats. The theatre is beautiful inside and we heard and saw everything clearly. Thank you to everybody ... we hope to return
    Visited February 2023
    Written March 2, 2023
  • Bluecheese91
    4 contributions
    Great value for money!
    It's lovely to go to a theatre where you're not robbed at the bar and can be trusted enough with a proper wine glass instead of a plastic cup. We saw Noises Off and the show was fantastic! The staff were all very helpful without being asked and the theatre itself is beautiful. Will be returning to watch some more shows in future! As with all theatres, there are never enough toilets to avoid the queues but they counteracted this by allowing men to use the empty ladies toilets. Everything was clean and immaculate and the tickets were very reasonably prices too. Thank you for a wonderful end to my husbands birthday!
    Visited March 2023
    Traveled as a couple
    Written March 5, 2023
  • Sir Paul
    6 contributions
    Good job this place is so good...
    What an amazing theatre! Went to see the Spitting Image Musical which was also amazing. Good job it was because it helped to take my mind off the woman sat next to us who, by the smell of her, clearly hadn't wiped properly. FFS.
    Visited June 2023
    Traveled with family
    Written June 6, 2023
  • Penarth20
    34 contributions
    Wow definitely recommend this theatre!
    Went last night for spitting image! Had some trouble getting to the venue and arrived late. The staff were so helpful and understanding letting us in and showing us to our seats. The theatre was lovely and you had a good view from wherever you sat. Will be visiting again new favourite London theatre! Spitting image was hilarious too!
    Visited August 2023
    Traveled with family
    Written August 13, 2023
  • DB5MiiOwl
    74 contributions
    Idiots Assemble: Spitting Image The Musical
    Was really looking forward to this as seen the TV show. Got there security as always ok - look in bags (just a glance - what’s the point) then to the little bar as you go through the door asked how much tube of crisps - “£4;80” didn’t ask how much the sweets or tub of popcorn was as didn’t have my gold card with me. Theatre was comfortable as many the seats are tired and tight. Show started and the 1st half was excellent …………then the interval…………the second half was appalling !! This seemed that all the story was going well in the first half and they run out of ideas and crammed this into the last bit to conclude. I didn’t mind the jokes, but some bits were over the mark and would offended , but haho It’s Spitting Image and that’s what they do
    Visited August 2023
    Traveled as a couple
    Written August 18, 2023
  • Zuri1982
    London, United Kingdom9 contributions
    Happy Visually Impaired Customer
    Actually, I just wanted to say a big THANK YOU! To the lovely gentleman member of staff at the advanced-tickets office; he was exceedingly helpful in signing me up as a visually impaired customer, making it much easier to book concession tickets online, he gave me and my mum (free carer) really good seats for my extremely-limited vision - at a very cheap price, and he was very friendly. Superb customer service, Thank You very much indeed! 👨🏽‍🦯
    Visited November 2023
    Traveled with family
    Written November 26, 2023
  • Meander825912
    10 contributions
    Nice theatre - amazing show (Stranger Things - First Shadow)
    First time at this theatre & was impressed. The staff were helpful and organised. The ladies restroom (circle level) is big and clean- no queues during a packed show. The show "Stranger Things" was absolutely SUPERB. Don't want to give anything away but one of the best shows I have ever seen!! Please keep it running! Standing ovations all round for an exhilarating, imaginative production. Go see!
    Visited December 2023
    Traveled with family
    Written December 2, 2023
  • TenaciousHobden
    Eastbourne, United Kingdom709 contributions
    Amazing show poor service in theatre
    Now the show it’s self was superb - one of the best new shows I’ve seen - full of drama and fx . Can’t fault it and it’s a must see for ST fans. The lower score comes for the theatre itself… we ordered food and drinks at seat. Items latent available and asked for those items to be refunded. Three weeks later no refund. Chased theatre, ATG but no refund. Food also arrived just as show started again after half time - would have been quicker and less hassle to get it myself as I had to chase. So great show poor service
    Visited December 2023
    Traveled with family
    Written December 29, 2023
  • TheBigCheese
    Croxley Green, United Kingdom346 contributions
    Stranger Things - very good show
    Went to see Stranger Things. Excellent production, but theatre disappointing. We had a fire alarm go off 15 minutes into the production and there was no announcement or direction from any staff. Nobody knew if the alarm was part of the show. Fire exits were blocked and disabled users were refused exit from their nearest fire exit. We stood outside for 30 minutes - even the fire brigade were accidentally locked out! No updates at all given. When they brought us back in they mixed up the queue signs so the stalls and circle queues were crossing each other’s paths as we entered the building. No explanation or apology given. Not good at all - thankfully not a real fire and nobody hurt. Also too few female toilets - huge queues.
    Visited January 2024
    Traveled as a couple
    Written January 8, 2024
  • Debby G
    London, United Kingdom3 contributions
    Stranger Things The First Shadow
    Stranger Things The First Shadow was brilliant! One of the best shows I’ve seen. Production, Special Effects, Score, Acting all first class. 100% recommend for fans of ST. Theatre itself a little tired and not much space in bar area however the bar staff were great, friendly and accommodating.
    Visited January 2024
    Traveled with friends
    Written January 14, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
907 reviews
Excellent
580
Very good
212
Average
64
Poor
32
Terrible
20

Steve25_12
Esher, UK252 contributions
Sep 2021
Firstly we strongly recommend that everyone goes to see this show which is excellent.
This was our 1st theatre experience since lockdown so we approached with some concerns. We had plenty of emails prior to attending telling us what to expect and we duly arrived an hour before the show as suggested given the extra checks of Covid status etc. (everyone has to be checked for double jabbed or a negative test result).
However as a result of arriving early we were then faced with standing in a small cramped bar (Grand Circle) with a few windows open or taking our seats in the theatre itself which soon got quite stuffy with no obvious air circulation - not great if you have Covid concerns . As this show has no interval we ordered a drink to take in with us but £7 for a pint was excessive.
The theatre was full (masks were recommended but not compulsory - the majority wore them into the theatre but took them off when the show started so I am not sure of the benefit of that?). As we had been to the show before lockdown we booked the cheapest seats in the back row (£15) and the view / sound was excellent and had reasonable leg room which is unusual in London theatres so overall great value for money.
The excellence of the show made us forget about our Covid concerns but we were uncomfortable afterwards knowing that we had been in a stuffy theatre with hundreds of unmasked strangers - we think that the theatres need to think very carefully about how they ensure they get better air circulation to encourage mass audiences back on a regular basis
Written September 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mrstraveller1
York, UK2,128 contributions
Jan 2020
Fantastic production telling the little known tale of the days following 911 when several planes had to be diverted to the remote town of Gander in Newfoundland. Despite the tragic backdrop this is a very uplifting story of how the Canadian locals embraced the thousands of passengers unexpectedly stranded In their locality. It’s funny, energetic & uplifting with the large cast taking various, ever shifting roles. They received a well deserved standing ovation on the night we attended & it’s worth staying on the extra few minutes at the end to hear more of the terrific Irish band. No interval so you’re in & out within an hour & 40, leaving more time for a nice post theatre dinner.
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jayno76
Cardiff, UK212 contributions
Feb 2020
First time at this theatre and it is tucked away on a little side street. The door staff did their best to control the flow of patrons spilling into the road and obstructing traffic, but it was impossible given the drivers of the cars/motorbikes being impatient. The theatre itself feels small but your only there really to take a seat for an hour or so and to enjoy the performace on stage. There is a taxi rank opposite the theare which made it easy to get back to Victoria coach station. Nice venue but given the location, not one of my favourites.
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GeraldineM53
Dublin, Ireland197 contributions
Jan 2020
This is second time in as many years I've seen this show - I recognize some of the actors! Excellent show, funny, sad, thought provoking and moving all at the same time. Well worth going to see it when it comes to your city. Phoenix Theatre in London is an old-fashioned venue, seats a bit hard and cramped.
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Travel07950861518
Cambridge, UK3 contributions
Feb 2020
This is a comfortable, small(ish) theatre with a very cozy feel: all staff were welcoming, friendly and approachable. The show, "Come From Away", was brilliant: a view of 9-11 centred on airline passengers diverted to Gander. Well acted, moving performance which was emotion inducing: humour and sadness in equal measure. The songs were fast and furious: sometimes a little difficult to understand when they fell back on local dialects but this did not detract from the overall enjoyment as it added that touch of realism to what is, after all, 'a local' story.
Written February 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

areb5
295 contributions
Jan 2020 • Solo
The Show.
There is NO interval. It's a continuous musical. Given the setting and the way it was presented, I think the producers do not want the show to loose its momentum and intensity.
The cast were playing several characters within the show but they were able to pull the entire act off without me getting confused.
There's a reason why the show garnered several awards. See it for yourselves, guys .

The theatre.
Brilliantly located. Several restaurants, underground stations and pubs nearby. Close to other theatres too for those who'd like to do show-hopping.
Seats were somewhat small and low for me who's somewhat an ectomorph and just 165cm tall.
Written January 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Beverley T
Barnsley, UK1,448 contributions
Aug 2021 • Family
Attended this theatre to see Come From Away for second time. Show is amazing, full of energy, catchy songs and great live music as the story of planes stranded in Newfoundland during 9/11 is told. The first time we were seated on the front row,but with a high stage we felt we missed some details. This visit we were 5 rows back in the centre and had a perfect view. We had emails in the run up to the show advising us of the Covid measures in place. When we visited the front of house staff were well organised and helpful. A great night out.
Written August 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ellie C
18 contributions
Oct 2021
A friend and I saw come from away here in October 2021. If you're unsure of a west end show then I would recommend this one. Its shorter with no interval but this doesn't stop the exceptional story. Its' the perfect mix of fun, humour, emotion, serious and empathy to the real story it's based on. The Phoenix Theatre itself is an architectural pleasure; it's beauty comes in abundance as soon as you walk through the doors. All the staff were very pleasant and helpful throughout. It's the best feeling in the world being able to step back into the marvel of theatre and everyone who worked there made it all the more so brilliant.
Written October 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Reasonable50
Greenwich, Connecticut3,912 contributions
Dec 2021 • Couples
Come from away was an excellent production. It truly was the warmest and most vibrant show I have seen in years. There was no intermission, so imbibe with caution. I sat in the grand circle B 23. Despite sitting up in the heavens, my view was very good. People sitting in row A did lean over the railing a bit, but it was not terribly bothersome. I have attached a photo of my view after the performance. I paid £45 the day of the performance on the Todaytix app. The young lady sitting next to me paid £25 at the box office that day. If you have the energy, a day ticket at the box office is a good option. The show sells out fast. The theatre is intimate so most seats have a good view unless they are extreme sides. Be aware that the grand circle is accessed by a stairway at a separate entrance. There are toilets at the top. If you have mobility issues, the grand circle is not a good option. Just go.
Written November 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul_Joesbury
Cannock, UK68 contributions
Feb 2024 • Family
The show was brilliant - stranger things - so no issues there.
Big problem is the poor service and uncoordinated staff.
We arrived 1 hour before the performance (per the theatres email request you receive a few days prior to visit) then had to wait for 55 mins (5 mins before show started) before they opened up our section, although we kept being told 5 mins, 5 mins - WTF was going on???
Seats are very steep and if you don’t like narrow seats, then wait until it goes to one of the regional theatres instead.
Definitely wont be booking anything at this theatre again.
On the flip side ST was an excellent show, shame the venue is pants.
Written February 11, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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