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Brent Cross Shopping Centre

Open Now: 10:00 AM - 8:00 PM
Open today: 10:00 AM - 8:00 PM
Review Highlights
Clean and popular

Free parking for everyone a great selection of shops and a few eateries, overall one of the best... read more

Reviewed March 22, 2019
Tickledtrout23
via mobile
Nothing special

Nothing special really in the world of shopping malls.The fountain that used to be a real feature... read more

Reviewed 4 weeks ago
Kathryn C
,
Reading, United Kingdom
Read all 181 reviews
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Certificate of Excellence
Traveler Overview
  • Excellent31%
  • Very good39%
  • Average18%
  • Poor5%
  • Terrible7%
Travelers talk about
“john lewis”(25 reviews)
“apple store”(4 reviews)
About
North West London’s premier shopping centre, Brent Cross is the stylish home to over 120 fashion, beauty and lifestyle stores, and over 30 restaurants.
Open Now
Hours Today: 10:00 AM - 8:00 PM
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Prince Charles Drive, London NW4 3FP, England
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Reviews (181)
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All reviews john lewis apple store great shopping yo sushi high street shops pizza express victoria secrets designer brands shopping experience food outlets lots of shops walk around food hall westfield waitrose fenwicks kiehls
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1 - 10 of 170 reviews
Reviewed 4 weeks ago

Nothing special really in the world of shopping malls.The fountain that used to be a real feature has gone Parts are a bit gloomy and uninspiring, and the car parking access is a nightmare. Take a satnav or you will never find your way back...More

Date of experience: April 2019
Thank Kathryn C
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded 4 weeks ago

Hi Kathryn C, Thank you for your review of the shopping centre, I will certainly pass on your feedback to the John Lewis team. We're working to improve both the internal and external navigation around so your feedback is very helpful along with some enhancements...More

Reviewed April 15, 2019

It is not an overly crowded shopping mall. I like its environment. A good place for family to shop and eat. You could get basically everything you need. Plus, it has a huge parking area. Convenient to get to. If you prefer to shop at...More

Date of experience: April 2019
Thank Ann C
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded April 16, 2019

Hi Ann C, Thank you for your recent review of Brent Cross shopping centre. Delighted that you feel it's a good place for family to shop and eat. Hopefully you'll be back again soon. Kind regards, Chris

Reviewed April 14, 2019 via mobile

The shopping centre is amazing and has a lot of facilities and the staff are very friendly and supportive. Also parking is very good

Date of experience: November 2018
Thank Abdurrahman1209
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded April 16, 2019

HI Abdurrahman, Thank you for your recent review of Brent Cross, delighted with the rating as well as your comments on our friendly staff. I look forward to you visiting again soon. Kind regards, Chris

Reviewed April 5, 2019 via mobile

Easy to park lots of shops to look round vastly improved since last visit. Can’t say I would hurry back was a week day surprisingly not all that busy. Good to see the new McDonald’s.

Date of experience: March 2019
Thank Jo W
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded April 16, 2019

Hi Jo, Thanks for your review of Brent Cross - delighted that you feel we've vastly improved since your last visit. Hopefully we'll continue to improve between now and your next visit. We look forward to seeing you again soon. Chris

Reviewed April 1, 2019

I have been going to Brent x for years. It can be an amazing experience but some of the stores are so variable and pull down the quality of the place. Waitrose, is a case in point. It has so much potential but the layout...More

Date of experience: March 2019
Thank Tia011
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded April 2, 2019

Hi, Thanks very much for the review and valuable feedback on our retailers. I will make sure that I pass all of your comments on to the relevant store teams. Regards, Chris

Reviewed March 29, 2019 via mobile

Visited Kiehls and was surprised with the excellent customer services I received from a man called Andre . Had a full consultation and even knowing it was Saturday and super busy he did not rush and concentrated all his attention on my needs. Absolutely superb...More

Date of experience: March 2019
Thank Jamesplant370
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded April 2, 2019

Hi James, Thanks so much for your review of the shopping centre and the great feedback for Andre and the team at Kiehls. I'll make sure that we pass on the feedback to the store team. Kind regards, Chris

Reviewed March 22, 2019 via mobile

Free parking for everyone a great selection of shops and a few eateries, overall one of the best shopping centres

Date of experience: March 2019
Thank Tickledtrout23
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded April 2, 2019

Hi, Thank you for taking tor time to review the shopping centre - the feedback is much appreciated. Regards, Chris

Reviewed March 22, 2019 via mobile

I just want to say a big thank you to the lady that helped me and my friends in the store I believe her name was Chris. She was absolutely helpful pointing out products to help me have a better skin for my wedding. She...More

Date of experience: March 2019
1  Thank Egraig
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded April 2, 2019

Hi, Thanks very much for your feedback on the shopping centre and Kiehls in particular. I'll make sure that I pass the feedback on to the store manager who will be delighted I'm sure. Regards, Chris

Reviewed March 22, 2019 via mobile

Great shopping centre free parking is a bonus and great for London! Good selection of shops and easy to get to!

Date of experience: January 2019
Thank James27634
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded April 2, 2019

Hi James, Thanks for the recent review on Brent Cross shopping centre - it's much appreciated and I'm delighted that you find the selection of shops good. Regards, Chris

Reviewed March 20, 2019

I recommend people to visit Kiehl’s in Brent Cross shopping centre. It is a great place with very supportive and caring staff. Few days ago I received a great advice and caring support from a member of staff called Cris. Her advice it was very...More

Date of experience: March 2019
3  Thank ElizabethJohnson78
Chris B, General Manager at Brent Cross Shopping Centre, responded to this reviewResponded March 21, 2019

Hi, Thank you very much for your feedback on Kiehl's - I will be sure to pass it on to the store team, they will be delighted. We look forward to you coming back to Kiehl's and the shopping centre soon. Regards, Chris

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